Overview

The Bangalore Operations team is a core part of our Global Operation and is responsible for critical aspects of the payment lifecycle, including payment execution, payment investigations, tracking and exception handling.

You will be responsible to investigate and resolve all Nostro breaks as efficiently and effectively as possible. To establish and maintain relationships with the SFL’s correspondent and agent banks in order to ensure delivery of payments and to resolve any issues within stringent deadlines.

The role requires excellent communication & collaboration skills, problem solving skills and and flexibility. You should be comfortable with rapid pace of change in order to address all aspects of investigations and effectively assess and address any scenarios, as and when they arise and proactively streamline and enhance workflows.

Responsibilities

To process and conclude all Nostro breaks (e.g. Beneficiary Claims Non Receipt, Returns etc) as quickly and effectively as possible.
Generation or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items

To confirm that payments released by StoneX have been executed by our banks and to resolve cases where execution is pending.
Close interaction with the business (Front Office, Sales and Middle Office) in order to ensure a seamless and quality service to the client.
To build and maintain relationships with our correspondent banks (in English or Spanish)
Initiating return of funds by capturing manual payments in SAA
To ensure that personal and group email boxes are effectively managed
Process and manage VIP client and payments.
To accept and adhere to all written procedures
Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
Ad hoc duties as required

Qualifications

Knowledge and Experience
- 5 to 7 years previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit
- Extensive payments experience (MT202,103,199,299,210)
- Experience in Cross Border and Correspondent Banking payment investigations
- Strong operational knowledge of SWIFT Standards
- Proven record in minimising operational losses and streamlining workflows

Qualification and Skills
- Educated to degree level (preferable)
- Strong Microsoft Skills (EXCEL, WORD, VISIO, PowerPoint)
- Ability to prioritise, organise and multitask
- Determined, focused and enthusiastic
- Excellent communication and interpersonal skills
- Ability to work accurately in a pressurised environment within stringent deadlines
- Strong team player

Current openings

Thank you for considering a job with StoneX. The key to our success – at the cutting edge of finance and technology – comes from the vision and drive of our talented employees. We are actively seeking experienced professionals, university students, as well as those early in their career who are ready to build an extraordinary future with us.

Essentials of our culture

Integrity and diversity

At StoneX, your work matters. We count on our diverse workforce to deliver exceptional experiences and services for our global clients at every touchpoint.

Expanding opportunities

We seek to provide a workplace where you can build on your talents and expand your skills. Whether you're at home on the trading floor, in customer service, marketing, technology or human resources, you'll find opportunities to prove and improve yourself.

Creative problem solving

We take pride in being known as the "boots on the ground" financial services firm. We provide expertise and insights in 46 emerging and frontier markets: from coffee growers in Guatemala to metals traders in London and beyond, we connect people to markets and opportunities that can help their businesses thrive.

Grow your career at StoneX

At StoneX, you have the opportunity to advance your career while making a lasting impact in the lives of clients we serve around the world.

Shared purpose

Collaborate and make your mark with top professionals who make each workday challenging and exciting.

Room to grow

Abundant support for personal and professional development, with opportunities for internal promotion.

Global opportunities

Office locations in North and South America, Europe and Asia with new opportunities opening every day.

Unleash your potential

Explore the global markets, refine your expertise and chart your ascending professional path as a member of the StoneX team.

A World of Talent: Rollins College

Reminder

StoneX will only email you from the @StoneX.com domain.
Always protect your confidential information. StoneX will never ask for passwords, banking, or any other personal account details as part of our recruitment process.
StoneX will never ask you to share your account details such as User IDs, passwords, or any other memorable information that is personal to you.