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Aug 14, 2024

Technical Support Engineer (Level 3)

  • Devexperts
  • Sofia, Bulgaria
Full time Technical Support

Job Description

We are looking for a Technical Support Engineer (Level 3) to fill the open position in a team that develops and supports proprietary trading platforms for large-scale clients. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions.

We expect Technical Support Engineer (Level 3):

  • work closely with developers for prototyping, and designing new features as part of the infrastructure
  • deploy, install, configure, and maintain sophisticated Trading/Finance and related software
  • configure bare metal & сloud instances by using Infrastructure as Code
  • make key decisions for scalability, reliability, and accessibility
  • install and manage in-house developed and external well-known monitoring systems
  • design, deploy, and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
  • administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
  • work with the Nexus and GIT repositories

Qualifications

Qualifications

Must have skills: 

  • 5+ years of experience in UNIX/Linux administration
  • 5+ years of experience in Networking
  • experience as an SRE or DevOps
  • experience with support of JVM applications (garbage collection, memory leaks)
  • experience with software development
  • strong experience with OS-level administration on Linux and/or UNIX
  • hands-on scripting experience with Bash, Python, and/or Groovy
  • experience with configuring TeamCity CI/CD pipelines
  • IAAS solutions using Ansible (AWX), Terraform
  • experience with Docker containers orchestrating (K8S/OpenShift/Hashicorp)
  • know how to read and analyze errors
  • in-depth knowledge of TCP/IP and ISO/OSI stack
  • experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
  • experience in working with Apache, Nginx, HAproxy, Envoy, etc
  • strong ability to solve problems using code and scripting
  • understanding of ITIL processes and routines
  • Excellent English (written and verbal)

Additional skills considered as an advantage:

  • understanding of ITIL/DevOps processes and routines
  • experience with SQL-like command language
  • experience with Ansible (AWX)
  • knowledge of Java programming language
  • experience with trading/exchange/risk management software usage
  • experience with Atlassian software (JIRA, Confluence, FishEye, etc.

Additional Information

  • Paid vacation 20 + 5 days
  • Free MultiSport card
  • Medical insurance – premium package
  • Мodern office space
  • Panoramic view of Vitosha mountain
  • Gym & billiard in the office
  • Parking spot or public transport card
  • Mentorship program
  • Training, courses, workshops
  • Paid pro certifications
  • Subscriptions to pro sources
  • Participation in conferences
  • English courses
  • Trading contest within the company
  • Tech meetup dxTechTalk
  • Speaker's club
  • Opportunity to develop your personal brand as a speaker
  • Internal referral program
  • Remote work / Hybrid mode
  • Flexible schedule
  • Work & Travel program
  • Relocation opportunities
Devexperts
About Devexperts

Join Our Global Team

Devexperts is proud to solve complex technological challenges in the FinTech world. We work with respected financial institutions around the globe, delivering products and tailor-made solutions that make our clients shine brighter. We value team spirit and take care of our employees. We are happy to offer many benefits and a positive work environment for you to thrive in your career.

 

Innovation is grounded in education

We welcome candidates that think of learning as an ongoing process in their careers. When creating the next generation of financial software solutions, we work together as a team not only to deliver the very best to our clients but also to improve our skills across the board. This is why Devexperts supports and encourages employees to participate in professional events, attend training, and obtain certifications.

 

Do not work for us, work with us

Joining the Devexperts team means you’ll be a part of a company that fosters self-improvement and actively seeks outside-of-the-box ideas.

 

The benefits of working with Devexperts

 

Exciting projects

We create custom software to solve business challenges of financial institutions worldwide.
 

Flexible work schedule

We allow employees to follow their comfortable working schedule as long as they are available in the office for 40 hours per week.
 

State-of-the-art offices

We offer modern well-equipped offices in prime locations for every city we reside in.
 

Friendly work environment

Everyone starts somewhere and everyone has their strengths and weaknesses; with us, your strengths will be your asset and your weaknesses will be your opportunity to grow and learn from those around you.
 

Competitive salary

You've worked hard to become the best and deserve proper compensation. To us, it is that simple.
 

Career advancement

Our company provides an efficient system of career planning that enables both professional development and the improvement of personal and managerial skills.
 
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