Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. The expectation for this role is 2-3 days in the office.

About the role

Here at Starling we are growing, and our first line information technology & security risk team is looking for someone passionate about making a difference with a drive for managing risk events and incidents to prevent disruption to our services.  

As a member of our first line risk team, you will be responsible for executing day to day activities ensuring the continued operational resilience and preparedness of the organisation working collaboratively with all stakeholders including second and third line to prevent, respond, recover and learn from operational disruption events.  

You will work on a variety of issues including:

• Actively support the management of the Bank’s technical resilience and continuity arrangements
• Creating, maintaining, and updating the Bank’s continuity and recovery documentation
• Working across the Technology teams to ensure that resilience, continuity, and recovery activities are completed.

Key Responsibilities

• Ensure that the Bank’s regulatory obligations are well understood and that any changes are communicated in a timely manner
• Work with stakeholders to ensure that business impact and risk assessments are performed
• Maintain the Bank’s continuity and recovery documentation
• Produce accurate and timely reports regarding the Bank’s resilience, continuity, and recovery arrangements
• Manage the Bank’s testing strategy and ensure that tests are performed, recorded, and that lessons learned are implemented
• Engage with the Third Party Risk Management and Vendor Management teams to obtain sufficient assurance about the continuity and resilience arrangements of our vendors
• Contribute to and participate in the continued development of our operational resilience, business continuity, and disaster recovery management systems
• Support continual improvement activities within the team.

Requirements

You will need to…

• A comprehensive understanding of operational resilience, business continuity, and disaster recovery standards and best practice
• Have a strong analytic ability to look at complex business processes, identify opportunities for and, where appropriate, recommended business process improvements
• Have a pragmatic approach and be able to work collaboratively in a technology driven environment to develop proportionate response plans
• Develop and maintain an understanding of the operational regulatory environment
• Take responsibility and do the right thing for customers, colleagues and partners.

We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all of these.

The following skills and experience are desirable: 

• Experience working within financial services or business continuity management. Alternatively, experience in business operations teams or wider risk management.
• Experience of working with industry recognised standards and frameworks such as ISO and NIST
• Experience of information technology systems and processes including cloud.
• Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. 
• Good attention to detail plus analysis and presentation skills
• Flexibility in your approach to meeting goals as part of the wider team.
• An innovative mindset and general interest  in information technology, automation, and development (including coding).

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with 2 team members - 45 minutes
• Second interview the line manager - 45 minutes
• Final interview with our CISO - 45 minutes

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.