VoIP Manager

At CAPEX.com we are changing the way people invest today. Our goal is to simplify trading
in one unified app where you can trade stocks, crypto and other verticals into one seamless,
distinctive, integrated experience. Our product is a tool innovating tomorrow, today. This
vision requires hard work and determination.

Our journey began in 2018, and we have grown into a dynamic and diverse global team of
400+ people based in 9+ offices worldwide, Bucharest being the biggest one.
We have a start-up DNA and a corporate mindset. We are on an accelerated growth path,
we move fast, and are flexible. We have a positive approach to organizational change,
making us robust and effective.

If you are dynamic, eager to develop and deeply hands-on with your projects, then we are an
excellent fit. We actively encourage fast-paced career paths. Every skilled, ambitious, and
dedicated employee can be promoted to management roles.
Challenge yourself. Challenge the future. Join CAPEX.com.

Here’s your challenge:
When looking to define the attributes of a VoIP (Voice over Internet Protocol) Manager, it's
important to consider both the technical and managerial aspects required to effectively
oversee and manage VoIP systems. Below is a list of essential attributes for a VoIP Manager:

Technical Attributes

1. VoIP Technology Knowledge
o In-depth understanding of VoIP protocols (SIP, RTP, H.323).
o Familiarity with VoIP hardware and software (IP phones, gateways, PBX
systems).
2. Network Engineering Skills
o Expertise in network design, implementation, and troubleshooting.
o Knowledge of network protocols (TCP/IP, DNS, DHCP) and Quality of
Service (QoS) principles.
3. Security Expertise
o Understanding of VoIP security issues and best practices.
o Ability to implement encryption and secure VoIP communications.
4. Telecommunications Knowledge
o Background in traditional telephony systems and transitioning to VoIP.
o Understanding of PSTN and integration with VoIP.
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5. System Integration Skills
o Experience integrating VoIP systems with other enterprise systems (CRM,
ERP).
o Knowledge of API and SDK usage for VoIP system customization.
6. Technical Support and Troubleshooting
o Ability to diagnose and resolve VoIP-related issues.
o Familiarity with VoIP monitoring tools and techniques.

Managerial Attributes
1. Project Management
o Proficiency in planning, executing, and managing VoIP projects.
o Ability to oversee VoIP system deployments, upgrades, and maintenance.
2. Vendor Management
o Experience in selecting and managing relationships with VoIP service
providers and vendors.
o Ability to negotiate contracts and manage vendor performance.
3. Budgeting and Cost Management
o Skills in budgeting for VoIP projects and managing operational costs.
o Understanding of cost-saving measures in VoIP implementation and
maintenance.
4. Team Leadership
o Capability to lead and mentor a team of VoIP engineers and technicians.
o Strong communication and interpersonal skills to coordinate with other
departments.
5. Regulatory Compliance
o Knowledge of telecommunications regulations and compliance
requirements.
o Ability to ensure VoIP systems adhere to legal and regulatory standards.
6. Customer Service Orientation
o Focus on providing excellent support and service to users.
o Skills in managing customer expectations and handling escalations.

Additional Attributes
1. Analytical Skills
o Ability to analyze VoIP traffic and performance data to optimize system
performance.
o Proficiency in using analytical tools for VoIP system monitoring.
2. Adaptability and Learning
o Willingness to stay updated with the latest VoIP technologies and trends.
o Capacity to adapt to new technologies and methodologies.
3. Documentation Skills
o Ability to create and maintain comprehensive documentation for VoIP
systems and processes.
o Proficiency in writing technical manuals, user guides, and training
materials.

4. Problem-Solving Skills
o Strong problem-solving abilities to address complex VoIP issues.
o Creative thinking to develop innovative solutions for VoIP challenges.
These attributes ensure that a VoIP Manager can effectively manage and maintain VoIP
systems, ensuring reliable and high-quality voice communications for the organization

Here are your perks of joining us!

Go for challenges, be proficient and committed, and you will grab the fruit of satisfaction, pride
and you will be duly rewarded.

Global Career Evolution | Capex.com grows fast. Turn your passion and dedication into
results, and so will you! Bring your enthusiasm to work, be hands-on with your projects, be
keen to grow! Our international environment, with its global diversity, will provide you with
ample opportunities to learn, perform and make an impact to be proud of. Hard work makes
for true winners!

Professional Hyper Growth | To challenge the future, you need knowledge close-at-hand. We
make sure you get the finest trainings and certifications to propel your career. Cross-functional
projects lead to cross-functional learning. We work together, we learn from one another.
Connection & Belonging | People who belong together, perform together, and they do it far
better! We give you every chance to foster real connection & true belonging through lots of
cool activities. Great experiences and quality time enjoyed together drive focus and results.
Reward & Recognition | In a constantly changing world, you’ll need a strong foothold. You
will have a fixed income aligned with your professional experience. We have also leveled up
the game with performance bonuses to honor your accomplishments.
Are you driven and a team player? Let’s meet and challenge the future together