ITOC analyst (2755)
- equiti
- Amman, Jordan
Job Description
Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.
At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.
Think finance is stuffy? Think again.
We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our IT Operations Center department would like to welcome a detail-oriented.
ITOC Analyst in our office in Amman.
The Junior ITOC Analyst is responsible for providing first and second line technical support to Equiti internal staff and must be able to work whilst communicating with the ITOC team locally and globally if required. The ITOC is measurable with SLAs for all tickets and requests to ensure support issues are processed and completed in a timely manner. ITOC members will support the local branch they are working in regionally and they will assist with support for other branches globally.
Responsibilities
- Onboarding.
- New starter request
- Process tickets
- User profiling and setup
- IT inductions
- Offboarding.
- Leaver requests
- Revoke system access
- Protection of Equiti Systems
- System setup and profile creation.
- File server access
- Department share access
- Home folder provisioning
- Active Directory
- Provision access groups
- Active Directory profile creation
- Active Directory profile deletion
- Desktop enrolment
- OU management
- GPO management
- Active Directory
-
- Microsoft Office 365
- Exchange Email
- 365 group management
- SharePoint
- OneDrive
- Microsoft Teams
- Zoom
- Atlassian – Jira & Confluence
- LastPass
- Sophos
- Microsoft Office 365
- Operational Support.
- Local server room
- Firewalls
- Switches
- Wi-Fi
- CCTV
- Patch management
- Racking of servers
- Changing failed components (HDD, PSU)
- Power and cooling
- Local server room
Skills & Competencies
|
Experience Requirements
|
Perks
Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
- Competitive salary package
- Performance-based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Personalized career development
- Company lunch in the office
- Regular company events
With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
Equiti is an equal opportunity employer.
“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.
We are proud to have a team that is defined by the utmost integrity, professionalism and dedication.
- We are always on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment.
- We view each and every one of our employees as an indispensable part of the team.
Be Part Of Equiti Team
At Equiti Group, outstanding performance is always rewarded and career growth is carefully nurtured with professional development opportunities in a dynamic environment. We provide various benefits to our employees including:
Growth opportunities
We are actively expanding our training & development programs to ensure our employees not only meet their regulatory training obligations but also have the opportunity to develop their knowledge & expertise, as well are equipped to succeed in a rapidly changing sector characterized by technological, product & digitalization innovation.
Personalized career development
With energy, drive and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as providing a range of opportunities for professional & life experiences.
Global exposure
Your point of view matters and with freedom of expression & collaboration as two of our core corporate values you deserve to feel included. We want you to be empowered to use your voice and become an integral part of our unique global team. Whoever you are, wherever you are if you are interested in having a global career within a fast-moving FINTECH environment, Equiti could be for you!
Modern policies
From mentoring young talents to help budding entrepreneurs join a global thriving organization where culture & work-life balances underpin many aspects of our business you’ll have the chance to grow your skills, knowledge and experience in the most dynamic yet family environment.
Group Medical Insurance Scheme
We also provide health plan schemes that supports our employees with their general well-being.
Attractive compensation and benefits packages
We offer attractive competitive compensation & benefits packages.
Performance-based incentives
Having embedded a performance culture across Equiti, we offer performance-based incentives which have the potential to grow as Equiti grows. When you thrive, we thrive!
Here at Equiti:
People Are Our Greatest Asset
Equiti’s ambition
Our Vision Statement
Equiti’s ambition is to become the global industry leader by offering the highest service excellence based on market and reputational expertise; leading in innovative technology and offering unrivalled industry and client-tailored solutions.
Our Mission Statement
Equiti embraces innovative technological solutions to stay ahead of its peers, to gain market share and to create shareholder value. Applying strong ethical and transparent business practices, we provide a supportive environment that promotes the freedom of ideas and a collaborative approach to our goal of achieving excellence in everything we do.
Our people are what makes us one of the most trusted and recognized Forex company in the region. To continue our growth, we are constantly striving to hire talented individuals with an insatiable drive for creating differentiated value and achieving business success.
Whatever your field of work is, whether your skills lie in financial services, sales, marketing and PR, legal, IT or digital development, we offer challenging and rewarding career opportunities for experienced professionals, fresh graduates and students seeking summer internship programs.
The development and career management of our people are critical to the success and growth of the Group. Talent Management refers to our ability to identify and develop the full potential of our people, foster engagement and boost performance to reach Group’s goals.
Join The Game-Changers
We owe our success to the hundreds of highly qualified professionals
around the world who constitute the backbone of our group
