Jun 25, 2024

Business Operations Manager

  • fiserv
  • North Sydney, Australia
Full time Operations

Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Operations Manager

What does a successful Business Operations manager do at Fiserv?

The Manager of Business Operations will play a pivotal role in supporting the day-to-day running of the business across Australia and New Zealand for merchant and financial institution segments as well as working with key partners locally and in-region to consult and assist with on delivering key strategic initiatives. The individual will be responsible for leading a team of individuals that are responsible for support functions that include: change and project management, vendor management, process management, BCP/audit oversight and data management.

The role provides an enormous opportunity for the incumbent to build out and maintain frameworks that are critical to sustain and build out a scalable model in Service Delivery that include: process and file/document management, third-party and customer governance, data quality and review, and third party relationship performance.

What you will do:

  • Change and Process Management
  • Vendor Management
  • Product and System Optimisation/Updates
  • Data Quality Management

What you will need to have:

  • 3 years’ experience in leading teams that support Business Management, Product Management, Service Delivery functions
  • Proven experience in developing and implementing frameworks and methodologies within team and across the broader business; including change management, process management, testing/pilot methodologies, client governance and audit.
  • Familiar with continuous improvement methodologies
  • Experience with the use of digitization and automation to delivery process improvements.
  • Excellent data analytics and data quality management skills with some system integration knowledge.
  • Strong knowledge of project and change management methodologies.
  • Strong collaboration skills with the ability to influence and engage stakeholders across all levels.
  • People leadership experience essential, advanced verbal and written communication skills.

What would be great to have:

  • Experience in payments industry / merchant acquiring / banking & finance
  • Project management, change management or continuous improvement certification.
  • Minimum Bachelor Degree accreditation
  • Proven experience working with Sales, Operations, Product and Technology teams.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.