Jun 25, 2024

Head of Global Employee Relations

  • Cloudflare
  • Hybrid or Remote

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX, San Francisco, CA, Seattle, WA

About the role

The Employee Relations leader will report to the Chief People Officer and be dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, and will work to protect, support, and enhance Cloudflare’s culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions on a diverse range of issues using very high judgment.

Responsibilities

  • Act as a strategic partner to the Cloudflare leadership team and the Chief People Officer (CPO) to define, develop, communicate and execute the employee relations framework and strategy, driving a high performance culture, attracting and rewarding top talent.
  • Responsible for managing the processes for internal allegations, claims, and employee relations investigations by improving framework tools and guides. This includes partnering with Compliance, Legal and other areas to lead investigations and oversee adherence to firm policies
  • Collaborate with HR Business Leaders and employment counsel on crucial employee relations matters
  • Leverage data and analytics to measure the effectiveness of HR processes, as well as recommend adjustments to HR initiatives, in support of a positive employee experience. Give trend data and feedback to legal, HR teams, and principals to reduce risk in the organization
  • Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes
  • Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behavior
  • Counsel individual employees regarding work concerns, health and personal issues that may impact work.
  • Develop and reinforce policies that promote positive behaviors
  • Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations
  • Liaise with the Employment Legal group as necessary to resolve employee issues
  • Act with uncompromising integrity; speaks truth, acts with respect and leads with dignity 
  • Executes at pace, without compromising on detail

Desired Outcomes

  • Earn the trust of employees across the organization, Cloudflare leadership team, and other key stakeholders by understanding the business needs and building strong and sustainable relationships through listening and consultative skills
  • Partner with the CPO and broader HR leadership team to create a consistency and alignment between the employee relations programs and talent management initiatives 

Experience & Skills Required

Highly motivated HR professional with a solid understanding of employment issues and a proven track record of the following:

  • 15+ years of progressive HR/employee relations/compliance experience with an emphasis on investigations with a minimum of 5+ years leading an ER team
  • Managing complex issues, identifying potential risk and driving resolution
  • Leveraging analytical, teamwork and project management skills to undertake thorough investigations
  • Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace.
  • Developing and building effective relationships at all levels to advise and influence effectively
  • Excellent oral and written communication
  • Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills
  • Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles
  • Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts
  • Ability to demonstrate approachability and empathy so that employees are comfortable raising concerns
  • Well-developed organizational and multi-tasking skills, with strong attention to detail
  • Strong working understanding and experience with respect to public company requirements. 
  • Experience leading employee relations within the technology industry is required.
  • Exposure to additional industries will be considered a significant asset.
  • The ideal candidate will have evolved within large organizations, as well as within, smaller, growth-oriented organizations. 
  • Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace.
  • Establish and oversee global ER practices to minimize operational and organizational risk and establish best-in-class ER standards
  • Stays updated on trends in regulatory/labor laws and new HR technologies related to ER to maintain knowledge
  • Make sure HR follows privacy laws and GDPR for data exchanges related to employee relations worldwide
  • Help create global HR policies compliant with laws like ADA, ADEA, FMLA, OSHA, FLSA, EEOC, and Privacy Regulations. Include laws outside the U.S
  • Partner with Global HR Compliance Manager to audit HR policies, employment agreements, and employee handbooks at global sites for legal compliance. Check proprietary and confidentiality agreements also
  • Manage and support internal investigations quickly. Use proper plans and interviews. Summarize findings clearly
  • Partner with the Legal team for issue escalation and training of team members in conducting thorough investigations
  • Provide critical input to the formation, consistent application, and revision of company policies based on investigation findings and recommendations
  • ER Training development and roll out to global solutions teams
  • ER Metrics and trend investigation with proactive recommendations / programs to address cases, trends, or topics
  • Implementation of case management tracking for ER cases, including completing in a timely, but thorough manner and case entry/tracking

CRITICAL LEADERSHIP CAPABILITIES 

Driving Results

  • Acts autonomously and instills a sense of urgency in the team to deliver on goals 
  • An entrepreneurial spirit, always looking for ways to innovate, informed by a keen business acumen 
  • Has built, executed, measured, and iterated programs from the ground up 

Collaborating and Influencing 

  • Builds cross-functional partnerships to work effectively with peers and partners in and outside of Cloudflare
  • Proactively engages all stakeholders, including HR and other functions, to build a rapport, lift the success of others, and earn broad-based support for initiatives
  • Exceptional listener who effectively communicates and has a keen ability to influence others by presenting sound and logical arguments tailored to the audience

Compensation

Compensation may be adjusted depending on work location.

  • Estimated Annual Salary of: $315,000 - $$385,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.