Jan 14, 2022

Client Service and Support Specialist

  • FXSpotStream
  • London, UK
Full time Client Services Customer Support

Job Description

FXSpotStream® seeks a Client Service and Support Specialist to assume the responsibilities outlined below and possessing the specified qualifications. The Representative will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support. This person will work closely with management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers. The individual will report to the Regional Head of Client Services and Support.

 

Responsibilities

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Ability to manage and/or monitor the functions of an electronic service
  • First point of contact in a customer service capacity for the service
  • Technical and product support for the solution
  • Market control, operations and support functions of the service
  • Interface with participants and vendors in support capacity
  • Troubleshoot incidents and issues from onset until conclusion
  • Assist with the initial and ongoing documentation of market control, support and other processes and procedures

Qualifications

  • Excellent written and communication skills
  • Strong troubleshooting  and analytical abilities
  • Proficient in with MS Office and Google Docs
  • Banking or financial markets experience (preferred)
  • Project and vendor management skills
  • Ability to work multiple shifts, including overnight
  • Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
  • Knowledge Minimum: BA or BS degree