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Feb 28, 2022

Client Service and Support Specialist

  • FXSpotStream
  • London, UK
Full time Client Services Customer Services Customer Support FX (Foreign Exchange) Trading Systems

Job Description

FXSpotStream® seeks a Client Service and Support Specialist to assume the responsibilities outlined below and possessing the specified qualifications. The Representative will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support. This person will work closely with management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers. The individual will report to the Regional Head of Client Services and Support.

 

Responsibilities

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Ability to manage and/or monitor the functions of an electronic service
  • First point of contact in a customer service capacity for the service
  • Technical and product support for the solution
  • Market control, operations and support functions of the service
  • Interface with participants and vendors in support capacity
  • Troubleshoot incidents and issues from onset until conclusion
  • Assist with the initial and ongoing documentation of market control, support and other processes and procedures

Qualifications

  • Excellent written and communication skills
  • Strong troubleshooting and analytical abilities
  • Proficient in with MS Office and Google Docs
  • Banking or financial markets experience (preferred)
  • Project and vendor management skills
  • Ability to work multiple shifts, including overnight
  • Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
  • Knowledge Minimum: BA or BS degree
FXSpotStream
About FXSpotStream

FXSpotStream is a bank owned consortium operating as a market utility providing the infrastructure that facilitates a multibank API and GUI to route orders from clients to Liquidity Providers.

FXSpotStream is a bank owned consortium founded in 2011 and operates as a market utility, providing a multibank FX streaming, RFS and matching services supporting trading in FX Spot, Forwards, Swaps, NDF/NDS and Precious Metals Spot and Swaps. Banks connected to FXSpotStream serve as Liquidity Providers to clients.

Clients can access a GUI or single API from co-location sites in New York, London and Tokyo and can communicate with all Liquidity Providing banks connected to FXSpotStream. FXSpotStream also offers over its API access to all of the Algos of the FXSpotStream liquidity providers and supported pre and post trade Allocations.

FXSpotStream has revolutionized the FX trading landscape by eliminating on its core streaming offering the cost of execution for price takers and allowing price makers the ability to pay a flat fee for providing prices to their clients.

We are the only venue on the market today with this unique commercial model. FXSpotStream’s 15 LPs include Bank of America, Barclays, BNP Paribas, Citi, Commerzbank, Credit Suisse, Goldman Sachs, HSBC, J.P.Morgan, Morgan Stanley, MUFG, Societe Generale, Standard Chartered, State Street and UBS.

We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills.  Email careers@fxspotstream.com with your resume and a cover letter.

FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

 

 

 

 

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