150 jobs found in Philippines

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

CUSTOMER SUPPORT EXECUTIVE The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system (Siebel) Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product/s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on...

What will you contribute? The Technical Project Manager is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Project Manager also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to...

The Jr. Account Manager is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team remotely (e.g. by phone or online). This position is responsible for driving account revenue, new sales and retention within Individual Investor portfolio. Junior Account Managers will collaborate with internal and external partners, to actively pursue new business within their defined book, and will be accountable for the commercial close of all deals and retention of current revenue with a strong overall expectation of net revenue growth. The Junior Account Manager will coordinate all sales activities in their accounts to achieve targets and build and maintain relationships with new and existing partners while offering solutions that help clients achieve their business goals. They are also tasked to help the current Account Managers (AMs) on administrative tasks on those AMs portfolio. Role...

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales. Qualifications and Experience Required: Strong understanding of customers and their business model and workflows Industry experience within the customer segment Strong product knowledge Relationship building skills Selling skills (identity, develop and articulate a complex proposition/consultative selling) Strong negotiation skills Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency...

Department Description The Market Operations team provides the centralised function for the maintenance of key trading services and reference data databases.  The team spans the LSE (Equities and Fixed Income), Turquoise (part of the London Stock Exchange Group) and Data and Analytics Trading venues acting as a first point of contact for customers (both issuers and member firms). The team co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE Russell. Market Operations comprises of several functions, including Admissions, Market Management, Equities Operations, Operational Support, Regulatory Operations, Operational Change and UAT – and manages close operational relationships, internally and externally. Team Description The Regulatory Operations team is responsible for all the operations of daily and regular commitments under LSE plc, Turquoise, and Data & Analytics (D&A) Trading regulatory...

Team Description The Regulatory Operations team is responsible for all the operations of daily and regular commitments under both LSE plc and Turquoise’s regulatory obligations. This includes transaction reporting and all MiFID II related responsibilities for LSE and Turquoise venues. The role sits within Market Operations and the team ensures that the regulatory obligations placed upon the Capital Markets Businesses are met. The team sits within the first line of defence and has a wide variety of stakeholders from Risk, Compliance, Audit, Regulatory Reporting and the Businesses themselves. Most part of Regulatory Operations team members are based in London, and the team is now expanding to Manila due to the expansion of the team’s responsibilities. Role Description The Senior Analyst for Regulatory Operations reports to the Assistant Manager and supports the team in keeping abreast of all LSE & Turquoise developments and their impact on operational processes relating...

Company Financials is one the key verticals within Content and Managed Services which caters to clients engaged in equity research. The vertical is basically responsible for providing financial information to the clients on companies across the globe. Financial information for the clients would basically mean presenting financial statements as reported by the companies to the clients. The day-to-day responsibility would mean updating Balance Sheet, Income Statement and Cash Flow Statements information in the database which would be key input to generate the ratio analytics and eventually flow on to the products. The data collection process would be completely governed by internal policies of LSEG. Major Responsibilities / Accountabilities: Process and maintain data accurately an in a timely manner onto databases using database and financial knowledge. Ensure data accuracy, timeliness and completeness is maintained as per company standards. Developing expertise in...

LSEG (London Stock Exchange Group) is more than a leading global financial markets infrastructure and data provider. With our trusted expertise, global scale, and foundational financial and transaction services –data, analytics, risk, collateral and processing solutions, capital formation and trade execution –we enable the sustainable growth and stability of our customers and their communities. Through our Academe Linkage Program, our company offers internship opportunities to talented and qualified students of business, finance, and IT-related courses from various universities and colleges. The program aims to provide real-life work experiences to students to help them hone their professional skills and start to build a business network. We also have a series of trainings ranging from sales and account management to financial market research, technical knowledge (software engineering), customer service, and corporate functions (human resource, marketing, communication, etc.)....

S&P Global – Commodity Insights The Role : Data and Reports Analyst The Team: S&P Global is a high-growth, high-margin benchmarks, content, and analytics company serving the capital and commodity markets. We are home to some of the most iconic brands in finance and business, including Standard & Poor’s Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, and Platts. Platts is a leading provider of energy and commodity information, including benchmarks that are critical to the markets. The Impact: This position will be responsible for designing and developing metrics, reports, and analyses in order to drive key business decisions within the Platts Commercial support teams in Manila. The Reporting Analyst will also be responsible for delivering intelligence to Commercial and Finance stakeholders to assess the impact of the support operations team’s on the company’s ability to generate revenue and deliver on aggressive sales objectives. What’s...

The Role:    Collection Specialist (US Shift) Location:  Pasig, PH The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow an established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Impact:   This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the  S&P Dow Jones Indices  Division. What's in it for you:  Be part of the growing Global Business Services operations in Pakistan and be given the opportunity to work in a highly diverse and multicultural environment. Key Responsibilities: Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications. Enforcing policies and procedures related to payment, cancellation...

S&P Global Corporate The Role: Senior Specialist, Financial Analysis The Technology FP&A Team, which supports the DTS & TSG Organization, is searching for a Senior Specialist, Financial Analysis to support the Technology FP&A reporting team. The Senior Specialist will play a key role in supporting the monthly close and estimate process by aggregating required actual data, preparing and distributing reports, updating forecasts and assisting with daily accounting and operational support. Additionally, the new Senior Specialist will provide support for day-to-day management of financial operations involving expenses as well as assisting with special projects. Grade (relevant for internal applicants only): 09 or 10 The Location:  Pasig City, Philippines The Impact: This position will work alongside the Senior Finance Leaders to ensure all monthly financial reporting and analysis is delivered timely and accurately to facilitate decision making...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer We are looking for a...

S&P Global Corporate The Role: Collections Specialist, Dow Jones Indices (US Shift) The Grade (For Internals Only): 10 Location: Silver City 2, Pasig City, PH The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Team Leader will be responsible in managing a team of Associate Collectors and a Senior Collector.  Key Responsibilities: Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.  Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services Track and manage customer complaints and escalations Identify areas of...

The Sales Process Analyst – Team Leader assists the Sales Process Manager with the day-to-day management of Sales Process Team. This role is a blend of management and hands-on operational duties and includes managing a group of sales process analysts as well as responding to users’ queries and hosting training sessions. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to keeping abreast of what Sales and Account Management are experiencing. Responsibilities: Manage a team of Sales Process Analysts to proactively respond and handle users’ queries ensuring that accurate resolution is provided on a timely manner Mentor, coach and do performance management for staff to deliver world class user experience Provide guidance and support in their team’s personal development. Effectively drive performance to ensure business objectives and key metrics are met. Work with the team to reduce the volume and time of outstanding...

S&P Global Dow Jones Indices The Role: Senior Specialist, Financial Accounting The Senior Specialist role will play a key role in supporting the monthly financial close and estimate process by aggregating required actual data, preparing and distributing reports, updating business forecasts and assisting Financial Analysis & Planning Managers with daily accounting and operational support.  The Senior Specialist role will be joining and interacting with a global finance team. The Location: Silver City, Pasig Grade (relevant for internal applicants only): 09 The Team: S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis...

S&P Global Corporate The Role: Sr. Specialist- Payroll Accounting (Record to Report) The Team: Be part of a global record to report team and collaborate with domestic and international retained staff; third parties; All global business units; Technology teams & Controller’s organization focusing on achieving team / company objectives. The Impact: The position will be responsible for performing highly specialized accounting tasks around Payroll reporting, Benefits, Fringe and Deferred Cash and non-cash awards, Payroll tax, Global Mobility, and international taxes.  Act as a liaison between Business Units, Payroll team, Finance controllers and third-party vendors. Understand subsystems such as Oracle Cloud – GL, Payroll system feeds, Oracle reconciliation tool & any of our legacy systems that affect the payroll process to ensure overall end-to-end process works continuously and effectively. Adhere to accounting, audit, systems controls, and...

S&P Global Commodity Insights The Role:  As Associate Relationship Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts.  Primarily, this position will be involved in identifying new opportunities through multi touch retention process to be passed to regional sales teams and providing assistance to Account Managers / Business Development Managers in maintaining a support level of customer excellence across assigned Platts clients base. The Location:  Silver City 2, Pasig City 1604, Manila, Philippines [Temporary WFH Setup being implemented until further notice] The Team:  You will be part of a pioneer Client Retention team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines. The Impact:  Critical to the success of Platts client retention initiatives, this position will...

The Role:    Collection Specialist Location: Silver City 2, Pasig CIty The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. The Impact:   This role will be part of the collections team responsible for providing coverage to the US & Canada timezone, specifically for the Market Intelligence (MI) segment. What's in it for you: Be part of the growing Global Business Services operations in Manila and be given the opportunity to work in a highly diverse and multicultural environment. Key Responsibilities Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications Enforcing Policies and procedures related to...

S&P Global Market Intelligence The Role: Customer Success Associate Grade (relevant for internal applicants only): 07 or 08 The Location: Makati, Philippines The Team: It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact:   Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client...