168 jobs found in Philippines

Quant Feeds & Platform Specialists have acquired and in-depth knowledge & skillset for Quant Feeds & Platform products; and provides subject matter expert product support for the end-to-end customer life cycle, from pre-sales support through to retention activities. Your strong communication skills enable you to convey the benefits, insights, functionality and usability of our solutions.  Your deep product knowledge and analysis skills will lead to your significant contribution to growing our proposition internally and externally. Job Description: Provide direct specialized customer service support to analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds Build effective relationship with the prospective/current customer by intimately understanding and addressing client’s data, workflow and technical requirements and engaging with them throughout the support process...

A Content Analyst is responsible for database administration and sourcing of exchange and contributed data. Working with other staff, begin to own the contributor relationship between The Company and the local exchange, contributor or data supplier for day to day operations. Ensuring that relevant information is maintained and delivered in an accurate and timely manner. The position is within Data Operations which supports data across The Company products and services. Responsibilities: Process and maintain data accurately and in a timely manner onto databases using technical and financial knowledge Communicate & liase with internal and external departments for resolution of data queries Developing expertise in data related issues and build up knowledge of financial regulations and market practices/conventions in relevant markets Maximize usage of available tools/support to best of advantage to maintain/improve content quality during daily operations...

What will you contribute? Cloudification of corporate treasury platform, plus new FMM initiatives Reporting to the Director of Development for FMS, the Software Engineer designs, develops, analyzes, and maintains high-quality software product applications. This position is located in Manila. Responsibilities & Deliverables:Your deliverables as will include, but are not limited to, the following: Participates in software design meetings and analyzes user needs to determine technical requirements. Designs and develops high-quality code. Tests, debugs, analyzes and fixes application problems/issues. Works closely with stakeholders to fix issues in a timely fashion. Follows the software development life cycle process. Interacts with internal stakeholders to support product releases and/or resolve program problems. Other duties and projects as assigned. Required Experience: 3+ years’ software development experience including design and development. Experience with Java....

As a member of the FMS Testing Services, your responsibilities will include but are not limited to: Design, Create, implement and review functional, non-functional, automation, and regression test plans, cases, scripts and review them with the business and technical product owner(s). Provide input to the Test Strategy. Capable in driving and facilitating functional workshops. Work closely with the implementation team to understand the issues and concerns and how best to address them within the day-to-day operations of the team. Work closely with the product teams to come up with the required tools/processes for the team. Work with the client in understanding their business processes so that any potential issues would be addressed by the day-to-day operations of the team. Provide the functional guidance to the team. Provide the functional expertise to the team in addressing issues on the tools and related processes. Work closely with the Expert Technical Consultant and Senior...

Job Description The Principal Security Engineer will be key member of the Global Information Security Engineering Team leading the execution of the security strategy and deployment of global security solutions.  They will be responsible to architect, design and implement enterprise Identity, Governance, and Access Management security solutions throughout the delivery lifecycle. This position will support the Information Security Team to increase the efficiency and effectiveness of identity and privileged access security controls through a combination of techniques that provide standardization, consistency, and optimization to achieve the global security mission in protecting people, assets, and reputation. Key Responsibilities: Design, develop, engineer, and support Identity and Governance (IGA), Access Management (IAM), and Privileged Access Management (PAM) solutions Support the migration of existing on-premises IAM solutions to the new solution Develop,...

This profile is for Quality role in S&Q Team within Corporate disclosures.  Key Expectation is ability to work on S&Q Tasks and BAU Quality tasks for all the Data sets within Corporate disclosures.  Over a period of time one can be an expert in one dataset. Job Description: Help in designing, developing and implementing metrics (process, operations, VoC, service, business, etc) that focus on capturing current health of the process/team and achieving the objectives of Corporate Disclosure. Manage escalation path for data queries and communicate questions and concerns to the team and management. Works with various operations and support teams to publish reports/dashboard that would be used by managers & leadership teams Supports process reviews, ideations and improvements projects along with the S&Q specialists Ensure MOW’s are documented and maintained Provides appropriate advice and feedback in metrics and measurement solutions including root...

As part of the Portfolio Integration group, the Specialist will be responsible for coordinating, analyzing, and facilitating the processing of all pre-sales portfolio & client data from multiple data sources, including custodian banks and accounting platforms. This will include sales demos, setting up new customer data feeds, and performing large-scale historical backloads. Responsibilities Manage overall client data integration process in terms of mapping, loading and ongoing support of data ingestion Assist in pre-sales activities by collaborating with Sales and Service in securing potential new clients and users. Plan and implement the migration of client data by working with customers to evaluate and analyze structure of data and requirements Work with clients to setup ongoing data feed for Monitor and oversee daily ingestion  and liaise with clients to rectify any errors. Maintain a high level of knowledge on the product and anticipate...

The Senior Specialist, Reward Analytics role will be part of the Reward Analytics Team, reporting into the Reward Analytics, Senior Manager.  The role holder will also work very closely with the Reward Partners and Reward Solutions colleagues in the wider Total Reward team to provide reward expertise and support in line with business requirements. Accountabilities Manage large datasets and analyse the information to present findings, comparisons, and recommendations in a concise and user-friendly format Design reporting dashboard to provide timely management information on reward data, including pay equity, total cost of employment Carry out reward-specific analyses to optimise reward strategy and aid business decision making throughout employee lifecycle Support annual pay review process Lead on the gathering of accurate external market data benchmarking to build out a global market data library for each role for base pay, short- and long-term incentives to...

What will you contribute? Reporting to the [Manager Role Name] , the [Role Name] is the key interface between Finastra clients on one side and [Organization Name] organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The [Role Name] also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a [Role Name] will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or...

What will you contribute? As Finastra grows a strategic decision to reengineer our Customer Administration in support of our vision of improving the customer experience and driving improved financial performance through operational efficiency, this team intends to transform all customer operational activities (excluding customer support) to design a seamless experience for our customers from initial contract signature through Billing & Revenue recognition. Contract Administration  is a part of the bigger Customer administration team which ensures no lapses in invoicing and revenue leakage, maintain information in SFDC (CRM) and NetSuite (ERP) Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: The role includes provision of a combination of the following services depending on the employee’s specific responsibilities; services include but are not limited to: Ensure timely Contract Assurance as per SLA and...

What will you contribute? Reporting to Global Head of R&D for Financial Messaging, this role will be responsible for managing a team of 50+ developers in Manila who work in Agile Scrum teams in a Matrix organization, where they report in to this role for all admin and resourcing purposes but report in to Agile Scrum Leaders of specific Products for day to day task assignments. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: • Line management of all Developers in Manila for Financial Messaging Product family, including hiring, training, exit management, appraisals, team motivation and retention, skill management, etc. • Ensuring high quality of deliveries for the teams directly under your supervision • Live up to Finastra Commitment behaviours to be a role model as well champion the one Finastra value. Required Experience: • 10+ years of hands-on line management experience working with cross location, cross...

About Refinitiv: Refinitiv, an LSEG (London Stock Exchange Group) business, is one of the world’s largest providers of financial markets data and infrastructure. With $6.25 billion in revenue, over 40,000 customers and 400,000 end users across 190 countries, Refinitiv is powering participants across the global financial marketplace. We provide information, insights, and technology that enable customers to execute critical investing, trading and risk decisions with confidence. By combining a unique open platform with best-in-class data and expertise, we connect people to choice and opportunity – driving performance, innovation and growth for our customers and partners.  Job Description: Provide engineering expertise on non-complex products and small number of complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent...

LSEGs Intelligent Automation Centre of Excellence (COE) lead end to end delivery of automation projects that drive customer and business benefits from ideation through to production and support. The Intelligent Automation Governance Manager is a key role within the COE and an experienced leader with a strong track record in solving business challenges through the application of a broad suite of Intelligent Automation capabilities. This role acts as a liaison across multiple technology, business, vendor, and Intelligent Automation COE partners ensuring appropriate governance is in place. The role holds the responsibility to ensure that the right automation opportunities are prioritized for implementation and will facilitate governance forum meetings, investigate technology issues, owns the governance and control framework, and ensures technology preparedness for future automation. As a key role within the team, they will also act as an advocate for Intelligent Automation. They...

Job Role Description: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system (Siebel). Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications for a particular product/s. Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries...

Position Summary: Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first-class customer experience. Workforce Analyst sits within Performance Excellence and is the key interlock between Customer Operations, Human Resources & Finance. The Workforce Analyst team provides the data, analytics, and resource management services to ensure Customer Operations’ staffing levels are appropriate to handle the needs of the business. This role of provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. Responsibilities: Forecasting & Capacity Planning Develop detailed resource models to show headcount utilization and need for major CO delivery team functions Workforce Planner will be responsible to deliver the forecasting for the number of interactions,...

Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB-IM-MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a word class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering...

The Usage Analyst will be a part of Customer Operations – Performance Excellence team and will be supporting the Sales & Account Management and Proposition teams . Position Summary: The main task of this role is to provide usage information and analysis to help the sales & proposition team in understanding the usage incurred by their clients. Also, this role will be working on the Overusage report that aims to identify the different users & firms that are using our products beyond their contractual limits. Responsibilities / Accountabilities Create and publish reports & dashboards using MS Excel, MS PowerPoint, Tableau and other analytics and visualization tools. Perform analysis and fulfill various data requests Prepare ad-hoc reports and dashboards Prepare monthly & quarterly reports and dashboards for usage stakeholders Provide support to Usage Manager for on-going projects and in creating new stakeholder...

A Research Analyst is responsible for the maintenance of database administration and sourcing of the Financial Markets exchange and contributed data. Support other staff, or own the contributor relationship between the company and the local exchange, contributor or data supplier for day to day operations. Responsible for ensuring that relevant data is maintained and delivered in an accurate and timely manner. Content Analysts typically take the lead on: Adhere to change control procedures, data operations standards and current data policies and procedures. Collaborate with international stakeholders to identify and meet client needs Accountable for delivering high productivity and quality data. Process and maintain real-time data accurately and in a timely manner onto databases using technical and financial knowledge. Build up knowledge of financial regulations and market practices/conventions in relevant markets. Maximize usage of available tools/support to...

Job Responsibilities: Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the organization as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-oriented manner Be a team player, attend team meetings and ensure that internal and external customer requirements are met Responsible for online maintenance, lapsing of subscriptions and access-related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and modification of...

Role profile  This is a role in LSEG’s Global Travel and Administration Team.  The aim of the role is to provide Travel and Admin related support to LSEG employees.  You will have the ability and skills to liaise with all levels of management within the Group, along with the flexibility and can-do as the role dictates.  The role requires an experienced, calm professional with experience in the travel industry. Key responsibilities This position will support a large base of travellers in multiple group entities across international points of sale liaising with key travel stakeholders to ensure travel requirements are understood and met. Assists with key travel stakeholders to ensure travel requirements are understood and met aligned to the LSEG Travel & Expense Policy and Guidelines May assist the end-to-end process of organising travel, including scheduling flights and ground transportation and booking accommodations Optimises cost in accordance with the LSEG...