68 jobs found in Malaysia

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

We are hiring experienced Business Analyst for our Sustainable Finance and Investment Team to be based in Kuala Lumpur. This is a Business, Product and Data Analysis focused role supporting the objective to strategize, develop and expand LSEG’s commercial footprint for Sustainable Finance and Investment product and growth opportunities in the Asia Pacific region. Role Responsibilities Support strategic business initiatives, including product development, analytical research and client and market engagement. Provide analytical and quantitative or narrative driven research as an input to broader projects representing LSEG’s sustainable finance and investment capabilities. Assisting in the successful delivery of initiatives through gathering and presenting accurate and detailed analysis of business requirements which can be delivered optimally by stakeholders across an Agile team working environment. Supporting client and market interactions and...

The team: Editorial, Design and Publishing provides training, tools, and standards to help create high-quality products. We catch errors and mistakes, from typos to potential copyright and other legal liabilities. We guard the brand, flagging and fixing elements that do not align with our guidelines. Through our comprehensive editing, design, desktop publishing, and print/production services, we ensure our customers can count on S&P Global. The Impact: This position is responsible for editorial support on S&P Global content. The main focus is to maintain and enhance the quality and consistency of editorial content by editing and checking text, ensuring it is clear and concise, and written in accordance with the company style; giving constructive feedback as required to authors, analysts and researchers. What’s in it for you Experience of working in a global editorial team, with members across the globe from diverse backgrounds. Opportunity to learn in depth...

Environmental, Social and Governance (ESG) is one of the key verticals within Financial Content Operations which caters to clients engaged in equity research. ESG provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. Our comprehensive ESG database covers nearly 80% of the global market cap and over 500 metrics, including all exclusion (ethical screening) criteria and all aspects of sustainability performance. The data is gathered from publicly available information sources and is manually collected to ensure that the information is standardized, comparable and reliable. All the ESG data collected is quality controlled and verified in a rigorous process by our experienced analysts and robust automated checks. The successful candidate is responsible for capturing ESG data into the system and making sure that it is timely, complete, and accurate. Essential...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries.We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including  Workspace, Eikon, Yield Book, StarMine, Lipper  and  DataScope , we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000...

Who We Are LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in 190 countries.We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle: from informing their pre-trade decisions and executing trades to raising capital, clearing and optimisation. Backed by more than three centuries of experience and innovative technologies and a team of 25,000 people in 70 countries, we are driving financial stability, empowering economies and enabling you to grow sustainably. Through products and services including Workspace, Eikon, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. Role Summary LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data are directly reflected in the company's core products Eikon and Workplace, which provide systematic data and services for the fixed income departments of financial institutions. Purpose of this role is to enable LSEG to service its clients by the operational management of resources, to deliver agreed services to specification, by running the operation efficiently and by being able to absorb and handle change at a rate consistent with overall business needs. You will focus on staff motivation, development and allocation; supervising performance against tight Service Metrics timelines. Effectively handle client...

Department overview: The Middle Office group takes on the unique clients and projects that do not fit in the core business offering of WSO Services.  This group is responsible for loan trade settlement. Position summary The goal of a Middle Office Analyst is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given.  The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Duties & accountabilities Manage client portfolio(s)/Agency trades in our loan Trade Settlement outsourcing services Communicate proactively and effectively with clients Coordinate with trade counterparties to receive and review par and distressed trade documentation Coordination with legal counsel and follow up, when needed, for distressed trades and participations Coordinate trade closings among...

Role Summary Chinese Language Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service by Phone and Email in Mandarin or Cantonese languages. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Mandarin or Cantonese. Log and classify all calls and requests for assistance in the customer...

The Role Reporting to the Manager in the Company Secretariat division (based in Kuala Lumpur) this role is a hybrid-role supporting the function’s Business Controls Officer (“BCO”) while also working as a practicing Company Secretary within the Asia region. This role will play a critical role in supporting the function’s roll-out of the global control framework and assurance activities. This role will also contribute to the LSEG Company Secretary Team’s mandate to ensure that the implementation of corporate governance requirements are met and that appropriate legal and statutory compliance is maintained for the Group through the provision of extensive Board, Governance and Administrative support to a portfolio of the Group’s subsidiaries and colleagues within the Company Secretariat team. This position would be ideal for a committed and dedicated Company Secretary and/or Lawyer who is looking for a challenging role early in their career within a driven and friendly team...

We are hiring experienced Business Analyst for our Sustainable Finance and Investment Team to be based in Kuala Lumpur. This is a Business, Product and Data Analysis focused role supporting the objective to strategize, develop and expand LSEG’s commercial footprint for Sustainable Finance and Investment product and growth opportunities in the Asia Pacific region. Role Responsibilities Support strategic business initiatives, including product development, analytical research and client and market engagement. Provide analytical and quantitative or narrative driven research as an input to broader projects representing LSEG’s sustainable finance and investment capabilities. Assisting in the successful delivery of initiatives through gathering and presenting accurate and detailed analysis of business requirements which can be delivered optimally by stakeholders across an Agile team working environment. Supporting client and market interactions and...

We’re looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and beyond the call of duty: work with less supervision and solve complex problems working...

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. Reporting to the Team Manager, this role works as part of a global team to manage money in and money out for customers (consumer & businesses) in the fastest and most efficient way possible – this is...

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

Application Technical Support Analyst (FTE – Malaysia - Penang based) The Role : This varied role ensures the technical operational support of the Commodity Insights (CI) business specific applications, ensuring high availability of applications & providing end user support during business hours (APAC time zones). The role is also key in the operational delivery, co-ordination and rollout of infra and application projects.  Grade (relevant for internal applicants only): 9 The Location : FTE – Malaysia - Penang based The Team : Infrastructure & Operations – Global Application Operations - PAS is the Shared Service team who manages division specific application support and operations including Incident management / Technical resolution / Service Requests / Administration / Application & infra Monitoring. The Impact : You will work to minimize the adverse impact of incidents and problems on the business during the region / time zone and proactively...

Application Technical Support Analyst (FTE – Malaysia - Penang based) The Role : This varied role ensures the technical operational support of the Commodity Insights (CI) business specific applications, ensuring high availability of applications & providing end user support during business hours (APAC time zones). The role is also key in the operational delivery, co-ordination and rollout of infra and application projects.  Grade (relevant for internal applicants only): 9 The Location : FTE – Malaysia - Penang based The Team : Infrastructure & Operations – Global Application Operations - PAS is the Shared Service team who manages division specific application support and operations including Incident management / Technical resolution / Service Requests / Administration / Application & infra Monitoring. The Impact : You will work to minimize the adverse impact of incidents and problems on the business during the region / time zone and proactively...

Market Engagement Leader – Renewable Energy The Location: Penang Grade: 11 (for internal purposes only) The Team: Global Strategic Engagement and Intelligence Group (SEIG) is responsible for the development and execution of the global content team’s and commodity verticals’ engagement strategies and activities.  The team leads meetings with external stakeholders/entities, attends events, develops and delivers presentations and thought leadership on topics around Energy Transition, as well as explaining our pricing methodologies in this space, and provides important direction internally for the evolution of the market engagement capability. The SEIG Team collaborates continuously with Commodity Insights Pricing Teams, News & Market Insight. Analytics and Commercial groups to ensure opportunities and insights flow across Commodity Insights teams and between Commodity Insights and external stakeholders.  The Impact: The Renewable Energy Engagement...

S&P Global Corporate The Role: Marketing Technology Coordinator  (Marketing Operations) The Team: Our Team manages multiple marketing technologies within the corporate (enterprise) marketing & communications organization. We are responsible for demand generation, qualification, conversion, along with management of AI marketing technologies, webinar support, digital asset management, video asset management, digital data visualization, along with a direct impact to marketing pipeline & revenue contribution.  The Impact: Our team partners with functional leaders and stakeholders across divisional marketing teams around the enterprise, focused on delivering value, a center of excellence mentality, optimizing operational processes and workflows, and enable teams to deliver on business goals and outcomes.  What's In It For You?: Seeking an enthusiastic marketing coordinator to provide creativity, project management, support and assist in planning and...

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...