Wise
Budapest, Hungary
We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero. This role is based in Europe, we’re looking for a person to join us either in Budapest or Tallinn.
Here’s how you’ll be contributing to the WFM team:
Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
Lead, grow, and develop your team of...