Wise
Tallinn, Estonia
We’re looking for a Head of CS Outsourcing Vendor Management to lead the CS vendor management teams in Wise. The Lead is responsible for supporting all vendor managers for the chosen function and overseeing all outsourcing work.
The Head of CS Outsourcing Vendor Management is a key stakeholder to the Head of CS on topics related to outsourcing strategies and expansion plans, among other things. They are actively involved in support squad related topics and projects.
Your mission, should you choose to accept it:
Leading the CS Outsourcing Vendor Managers globally - Ensure the vendor managers are equipped with all the necessary tools, trainings and support to perform their daily tasks.
Vendor Accountability and Risks - Works with vendors to ensure they provide the contracted services in the best way possible. Is aware of additional risks around Outsourcing and works on any relevant mitigations.
Working with data & reporting - Works with the...