Full time
Exness
British Virgin Islands
With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness:
Supervise Customer Support work during the shift in order for Executives to provide excellent Customer Support.
You will:
Monitor work of Customer Support floor :
to ensure all clients' chats, calls, emails, etc. are attended in time;
to ensure all clients requests are processed and clients are informed in time;
to ensure standard processes and procedures as written in manuals are followed by staff attending clients and processing their requests;
to assign and monitor tasks and cases to Customer Support;
to...