We are seeking a motivated and customer-focused Retention Agent to join our team. In this role, you will be responsible for retaining and strengthening our customer relationships, ensuring their satisfaction and continued engagement with our products or services.   Key Responsibilities / Duties: Develop and maintain strong relationships with existing customers to understand their needs and preferences. Actively engage with customers through various communication channels to address their concerns, provide assistance, and encourage continued loyalty. Implement retention strategies and initiatives to reduce customer churn and enhance customer satisfaction. Monitor customer accounts and activity to identify potential issues or opportunities for upselling or cross-selling. Collaborate with sales and marketing teams to promote customer retention programs and campaigns. Document and maintain records of customer interactions and relevant information in...

We are seeking a motivated and customer-focused Retention Agent to join our team. In this role, you will be responsible for retaining and strengthening our customer relationships, ensuring their satisfaction and continued engagement with our products or services.   Key Responsibilities / Duties: Develop and maintain strong relationships with existing customers to understand their needs and preferences. Actively engage with customers through various communication channels to address their concerns, provide assistance, and encourage continued loyalty. Implement retention strategies and initiatives to reduce customer churn and enhance customer satisfaction. Monitor customer accounts and activity to identify potential issues or opportunities for upselling or cross-selling. Collaborate with sales and marketing teams to promote customer retention programs and campaigns. Document and maintain records of customer interactions and relevant information in...

Exclusive Capital is a CySEC regulated investment firm offering innovative investment and financial technology services to high net worth professional traders and institutions. Utilizing its unique capabilities and valued partnerships, Exclusive Capital strives to deliver excellence across its core investment services. Through superior trading conditions, tailored and highly attractive investment strategies as well as industry leading technology the firm provides unparalleled global access to the financial markets. We are looking for an experienced Back Office – Customer Support Officer to add to our dynamic Exclusive team. Key Responsibilities / Duties Monitor all incoming transactions of the clients Run electronic verification Request and review KYC documents Ensuring quality customer support through live chats, emails and phone Managing and updating customer records Ensuring that documentation is kept up to date and...

Head of Sales We are looking for a highly experienced and motivated Head of Sales to lead our sales team in the financial industry. As the Head of Sales, you will be responsible for driving the company's revenue growth, overseeing the sales department, and implementing strategies to achieve and exceed sales targets. You will work closely with the senior leadership team to shape the sales vision, foster business development, and enhance our market position.   Key Responsibilities / Duties Develop and execute a comprehensive sales strategy to achieve or surpass revenue targets. Lead and mentor a team of sales professionals, providing guidance, coaching, and support to ensure the team's success. Identify and pursue new business opportunities by conducting market research, networking, and prospecting. Cultivate and maintain relationships with key decision-makers in the industry to position our company as the preferred provider of financial services....

We are currently seeking a creative and detail-oriented Email Marketing Specialist to join our marketing team. In this role, you will be responsible for planning and executing email marketing campaigns that engage our audience and drive results. If you're passionate about email marketing, have a knack for crafting compelling messages, and enjoy analyzing data to refine your strategies, we'd like to hear from you.   Key Responsibilities / Duties Develop and execute email marketing campaigns to promote our products, services, and content. Create engaging and personalized email content, including subject lines and copy, to maximize open and click-through rates. Manage email lists and segmentations to ensure the right message reaches the right audience. Monitor email campaign performance, including delivery, open, click-through, and conversion rates. Analyze data to optimize email marketing strategies and achieve business goals. A/B test email...

We are on the lookout for a dedicated IT Support Engineer to join our IT department and contribute to our ever-expanding organization. As a key member of our team, you will have the opportunity to make a significant impact and support our ongoing IT operations and initiatives. Reporting to our CIO, you will work collaboratively to ensure our technology infrastructure is efficient and effective. Key Responsibilities / Duties Providing 1st and 2nd level IT support for all employees in the office Handling, diagnosing and troubleshooting IT issues that arise in the day-to-day operations within specified SLA's In-house systems administration for laptops, desktops, printers and other peripheral devices Organizing, maintaining and upkeeping of IT offices and storage rooms Effectively contributing to documentation, KB, manuals and support knowledge sharing, within the IT team Providing periodic status reports and updates of ongoing...

We are seeking an experienced Talent Acquisition Specialist to join our HR team and become an integral part of our growing organization. Reporting to the Chief Human Resources Officer, you will take on a pivotal role in our talent acquisition efforts and handle employee training initiatives within our organization.   Key Responsibilities / Duties (including, but not limited to) Collaborate with hiring managers to understand staffing requirements. Coordinating and conducting training sessions. Develop and implement effective recruitment strategies and plans. Source, assess, and interview candidates to identify top talent. Build and maintain a strong candidate pipeline. Conduct interviews and assessments to evaluate candidates' qualifications. Manage the end-to-end recruitment process. Stay updated with industry trends to ensure effective talent acquisition. Contribute to our employer branding and talent attraction initiatives....