Monzo

We’re building the best bank in the world

A bank you'd be proud to use - and that means bringing together a talented team with diverse experiences, backgrounds and skills.

We believe there should be an alternative to the banking of the past: we're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone.

Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future. Join us!

 

We’re a growing, fast-paced team based in the heart of East London

Less than 5 minutes walk from Liverpool Street, we’re a team of just over 1600 people building a bank. We're taking care of everything from regulation, to app development, to card distribution, and more.

Monzo 500 Mamaroneck Ave #502, Harrison, NY 10528, USA
We are looking for passionate experienced Fraud Investigators who love solving problems and keeping up-to-date with the latest fraud trends to join our entry-level team, kickstart a career in fraud investigation, and help Monzo make money work for everyone.  Unfortunately, Fraud is an unavoidable part of banking, and while Monzo is constantly working to prevent it, we can't eradicate it completely.  In the Fraud function, you'll be investigating the claims of unauthorised transaction fraud, and authorised push payment fraud made by our customers, in order to confirm that they are indeed a real victim, and haven't enabled the fraud through their own actions. You'll help to determine whether or not we can help them recover the money they have lost. As you gain experience you'll be given the authority to take on more complex, and higher value cases. Every day, you’ll spend your time on things like: Using the full set of tools in our internal database to build...

Monzo 1033 SE Main St #5, Portland, OR 97214, USA
Location: Anywhere in the UK. We have a flexible working model with offices in central London and Cardiff🏡 Salary and package: We have a levelling framework for our Product Managers, depending on your experience, salary for this role can range from £80k+ (and share options). To read more about our other benefits, scroll to the bottom of this link - https://monzo.com/careers/ 💰 About Monzo Monzo is the main challenger bank in the UK. In the last few years we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 10% of UK adults have a Monzo account. As a PM you’ll work across a huge product scope, having full autonomy for your squad’s focus within our wider business and product strategy. You’ll prioritise thoughtfully within that huge area so that we operate with the highest leverage and impact. We’re looking fo r two Senior Product Managers for our award-winning FinCrime Collective to join our...

Monzo London, UK
Marketing at Monzo has never been more central to our mission and goals than it is right now. The team is growing, we’re supporting more products, we’re reaching more customers and we’re running more campaigns than ever before.  That’s where you come in. We’re looking for a writer to work across our Marketing teams and make sure what we’re putting out is creatively excellent, works hard for customers and is consistently on brand.  A typical day could see you: partnering with one of our CRM managers on the messaging and content for a new email series working on creative concepts to test in our performance marketing feeding back to one of our agencies on their written work turning audience insights and data into messaging for a new above-the-line campaign researching the market and bringing back nuggets of wisdom to inform our creative approach finding ways to help the Marketers you work with be better writers themselves, with things like coaching,...

Monzo London, UK
We’re looking for an experienced Customer Journey Manager to oversee and maintain the processes that support our customers in Collections and Recoveries. Monzo’s mission is to make money work for everyone, and this is especially important to us when our customers need help with their Monzo borrowing products, or may be struggling to repay. As more customers take out borrowing with Monzo, we want to enhance our oversight of the processes we use to support these customers at scale. You will join the Financial Health team, a cross-functional team made-up of staff across product, engineering, data, strategy and operations, all working to support customers who are struggling to repay. You will be responsible for ensuring we have good documentation and controls for our processes and customer journeys for customers that may be experiencing financial difficulties, working with your colleagues in Financial Health to improve the outcomes for our customers. You will be expected to be...

Monzo London, UK
At Monzo, we're building a bank that is fair, transparent and delightful to use. We have been growing quickly, with over 4 million customers in the UK. To make sure that Monzo can both grow and stay in control, we’re expanding our Prudential Risk team in the second line of defence.   This role will focus on understanding and managing our financial risks arising from all Monzo’s current and new activities and products, and developing and embedding a robust financial risk management   framework. The Capital and Solvency Risk Manager will be involved in monitoring the way we grow and manage our balance sheet, in making sure we hold adequate regulatory capital at all times, in identifying and monitoring any risks to our financial positions, in overseeing first line activities in line with our risk framework and in planning for recovery and resolution in the event that things go wrong.  The role  You’ll be responsible for: Day to day second line responsibility for...

Monzo 500 Mamaroneck Ave #502, Harrison, NY 10528, USA
At Monzo, we're building the best bank account in the world: fair, transparent and a pleasure to use. Monzo’s mission is to make money work for everyone, and this is especially important to us when our customers need help with their Monzo borrowing products, or may be struggling to repay what they’ve borrowed. As our lending portfolio grows, we are seeing increasing queries from customers about our lending products, and inevitably from people falling into financial difficulties. These queries are often technical or sensitive in nature, requiring our customer service team to have a deep level of knowledge on our lending products, potential vulnerabilities and regulatory expectations. What will the job look like? Members of the collections team will build detail-oriented skills such as knowledge of Monzo’s lending products, credit file details, and the ‘decisioning’ process. You’ll require soft skills allowing you to identify customers who are struggling with debt, and the...

Monzo 1033 SE Main St #5, Portland, OR 97214, USA
We are looking for a Talent Acquisition Leader with experience in high-growth, high volume, customer operations or contact centre environments to join our team. You’ll be responsible for partnering with our Customer Operations (COps) leadership team to build and deliver the hiring strategy for our COps organisation.   We have over 1000 people in our COps organisation and we are growing, so we’re looking for an experienced leader who can motivate and develop the team who are responsible for sourcing and recruiting talented, diverse people who are passionate about our mission.  We’ve recently broadened the type of roles we hire for and the work we’re involved in, so we’re looking for someone who has experience in leading high performing teams to successfully deliver against high volume and complex hiring plans whilst partnering with our outsourcing partners. You’ll spend your time: Leading our COps recruitment, from frontline customer operations (COps) to specialist...

Monzo London, UK
We're looking for a highly proactive, enthusiastic and commercially-minded technical accountant to work in our Financial Reporting squad, and help us build a world-class finance function. This isn’t banking as you know it — we are fast, agile and are focused on making money work for everyone. Up to now, we have 2000+ staff, 6 million lovely customers and a UK banking licence. We’ve done this with a small, talented team, but we’ve grown...fast. Our mission over the next couple of years is to build a profitable, sustainable business. That’s where you come in! You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial reporting and technical accounting with the help of technology. You’ll join the Finance team and report to our Director of Financial Reporting. The role  You will:  Support the Finance Collective with technical accounting issues facing the bank, preparing technical accounting papers and reviewing papers prepared by the...

Full time
 
Monzo London, UK
Every word we write matters. And that’s especially true when those words are helping you make long-term decisions about where to invest your hard-earned money. Monzo is building out a team to start offering investments in the UK, and we know from research that the way we communicate about investments will be crucial.  That’s where you come in. We’re looking for a writer to work with our cross-functional teams to make sure every word of the investing experience with Monzo works hard for customers.  A typical day could see you: collaborating with a Product Designer on some in-app screens helping a Product Marketer decide the positioning for a new feature writing explainers and help content about investment topics writing error messages with input from software engineers editing legal wording alongside our in-house lawyers Your home will be in Writing You’ll be part of the close-knit Writing team,...

Full time
 
Monzo 1033 SE Main St #5, Portland, OR 97214, USA
We’re searching for a product-aware Senior iOS engineer to join our team. You'll centre users in the way that you think, and have a passion for great UI and UX. You understand the need for tested, resilient code balanced against the need to move fast and iterate. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than 5 million people already, and your work here will shape the way that people interact with their finances. Our mobile engineers have a variety of different backgrounds There are 13 iOS engineers at Monzo and we’re looking for one more to join the team. We have several non-graduates; only some of...

Full time
 
Monzo London, UK
We’re looking for a  Senior Legal Counsel - Corporate  to join our team at Monzo and help us build one of the best, most innovative banks in the world.  This role will have day-to-day responsibility for legal matters associated with Monzo’s corporate activities in the UK. This role reports directly to Monzo’s Director of Corporate, Legal and is part of the Legal team in the Legal & Board Governance Collective at Monzo under the leadership of Monzo Group General Counsel and Company Secretary. In this role, you will be at the heart of the action significantly contributing to Monzo’s expanding corporate activities. You will play a key role in the next stage of Monzo’s growth and development. The role comes with a broad scope of responsibilities and will help drive high-profile corporate transactions. You’ll be at the core of multi-disciplinary teams (including members of our Finance, Tax, Risk, Regulatory, Reward,...

Full time
 
Monzo London, UK
We’re building the best bank in the world.  We are the company that elevates the expectations people have of financial services. Today, Monzo is the fastest growing bank in the UK and we’ve only just begun.  We are looking for an experienced leader for one of our biggest product areas. Personal Banking and Subscriptions builds and scales the core UK personal app. They design and build the free and subscription products, expand our social network and develop the intelligence that drives most of what you touch and feel. We create a product experience that makes our customers tell their friends “I didn’t think a bank could do that” and tops net promoter scores across multiple industries. To succeed in this role, you should be comfortable spanning the worlds of design, data, user research, marketing/growth and engineering. You should be committed to building something bigger than yourself and open to learning what you don’t...

Full time
 
Monzo 1033 SE Main St #5, Portland, OR 97214, USA
At Monzo, we’re aiming to build the best bank in the world.  We are always keen to hear from capable, creative people who want to help us accomplish that goal.  We want our bank to be safe and secure for our customers, so security is extremely important to us. We are looking for a highly experienced Offensive Security Engineer to join and help build a world-class Red Team and work alongside the Blue Team to help assess the effectiveness of specific security controls.  The ideal candidate will be passionate about security testing and able to get into the mindset of an attacker. You’ll be able to plan and execute simulated attacks and red team engagements and effectively communicate risks to the business.  This role has a significant amount of time allocated to research and development to enable us to push the boundaries of Red Teaming in MacOS and microservices environments.  You will be excited about and committed to helping...

Full time
 
Monzo Remote (London, UK)
We’re looking for an experienced People leader to collaborate with our senior team across the business to scale our culture and to deliver excellent people outcomes. Monzo is a progressive company that is dedicated to lifting the bar on people experience and creating a high performing and engaging culture. Monzo has a strong reputation for delivering innovative people policies that enable our people to do the best work of their lives to date.  As People Partner Director you would sit on the People Collective Leadership team and use your experience to influence people policies and processes across the business. You would lead the People Partner squad and empower them to deliver solutions for their client groups and to build high trust, rigorous relationships that grows their leaders and their leadership teams.  Our mission at Monzo is to make money work for everyone. A core part of achieving that mission is ensuring Monzo works for everyone internally. If...

Monzo 1033 SE Main St #5, Portland, OR 97214, USA
We’re searching for a passionate and experienced Engineering Manager to lead multiple squads in Customer Operations.  In Operations we have a mission to deliver effortless experience to our customers so they get the response and support they need. Where this cannot be resolved by customers themselves through our app, the wonderful Customer Operations agents (COps) at Monzo are there to help. We have built our own in-house system (BizOps) to process operational work within Monzo. Your squads will be working with BizOps and other tools to make it easy and efficient for our COps to serve our customers. Some of the problems we will be solving are: Reduce costs by removing unnecessary steps from task processing through self-serve flows. Ensure the right tasks get to the right COps at the right time. Enable repeatable, empirical experimentation to allow further COp process enhancements. Optimise forecasting, scheduling and real time servicing for COps....

Monzo 1033 SE Main St #5, Portland, OR 97214, USA
We’re searching for a passionate, product minded Engineering Manager to join our Product organisation. Product at Monzo covers everything from the features you see in our iOS and Android apps for personal and business customers, the backend systems that power them, the tooling that enables us to support thousands of customer service agents, to the systems that connect directly to our card processor and payment schemes around the world. All of this enabling over 5 million customers to better manage their money.  What you’ll do: Lead a team of high performing software engineers. Take accountability for technical delivery in the team, collaborating with the product manager and technical lead. Actively foster a high bar for engineering excellence within the team. Support, coach and develop engineers in their career through regular 1:1s and continuous feedback. Lead on communication with stakeholders from other teams, creating focus space for engineers to...

Monzo London, UK
We're looking for someone to support us in the delivery of fair outcomes and strong performance through our operational Financial Difficulties (FinDiffs) front line teams. You’ll be making sure that, as we scale and mature, we are not only giving our customers amazing support, we are also enabling our front line to do their jobs brilliantly, and deliver great performance for Monzo! This is an exciting new opportunity for someone who's worked in operational support, implementation, communication, process design, oversight or engagement roles, within FinDiffs. You’ll be responsible for: Helping to make sure our customers get fair outcomes, through our people. This includes helping customers in FinDiffs, Collections & Recoveries and other borrowing related work streams. Liaising with teams within Borrowing Operations and Customer Operations (COps) to support areas such as planning, scheduling, quality assurance, trust pilot, customer effort scores and complaints....

Full time
 
Monzo London, UK
We are looking for an experienced, proactive Treasurer who is great at optimising yield, managing risk and building deep relationships with both the wider Monzo team and our regulators. Alongside the usual treasury activities of optimising capital, liquidity, market risk, and funding strategies, you will also have the freedom to design the technology strategy for the team and have a major impact in the way we drive things moving forward. This is a very exciting time to join a digital bank with more than 6 million UK customers and a growing US operation. The role  You’ll spend your time: Leading and developing a pioneering treasury team Leveraging technology to execute your vision of Monzo’s Treasury function Educating Monzonauts about what the Treasury team  is doing and why it’s important Working alongside the Finance senior leadership team and the new Group CFO  Engaging and advising the business on product...

Full time
 
Monzo London, UK
We're looking for an awesome and experienced person who's control focussed & has an analytic mind to join our Treasury team at Monzo As a Senior Treasury Analyst, your role will primarily own the development of the cashflow forecasting model, design and enhancements to current liquidity stress testing model, design and development of intraday monitoring tools, the development of an Suitable Transfer Pricing (FTP) framework and Repo test design. This role will also contribute to the segregation of duties in place for treasury activities, which is currently a challenge due to limited headcount in each treasury role.   The Role The Senior Treasury Analyst will support the Liquidity and Funding Senior Manager with the day to day running of liquidity and funding activities.  In particular, they will assist in the development and enhancement of a number of treasury models .  This is an exciting opportunity for a Senior Treasury Analyst with a...

Full time
 
Monzo London, UK
We’re searching for a passionate and experienced Senior Engineering Manager to lead a number of our security engineering teams. Monzo is on a mission. We want to make people’s money work better for them. We’re building a financial control centre that helps customers make smart choices about their financial lives, and banking is our first of many products that bring this mission to life. One of the guiding principles of security at Monzo is that security at the expense of user experience is a last resort. We aim to move mountains in the background so that we can build world-class features without compromising on security. We’re looking for Senior Engineering Managers with a specialism in at least one area of security engineering. At present we have 4 engineering teams in Security working on Infrastructure, Threat Detection, Identity & Access and Application Security. We’re currently starting a 5th team focused on Product...

Monzo 1033 SE Main St #5, Portland, OR 97214, USA
At Monzo we’re aiming to build the best bank in the world . We are always keen to hear from capable, creative people who want to help us accomplish that goal. We want our bank to be safe and secure for our customers, so security is very important to us. Security at Monzo We are looking for a proactive, technically-minded and organised Vulnerability Management Lead to join our Information Security team in the bank’s 1st line of defence which has the ownership, responsibility and accountability for directly assessing, controlling and managing risk.  The team is part of Monzo’s Security team which has a wide range of responsibilities, from infrastructure security to application and information security.  You will be working directly with the engineers who are building our platform (rather than in a stand-alone compliance team. As a bank, we are solving diverse, novel problems to ensure that our customers and data are secure, you will have the opportunity...

Monzo London, UK
At Monzo, our mission is to make money work for everyone. Driving thoughtful customer growth is at the core of how we’ve scaled over the past 5 years, and we’re building out our dedicated Growth Marketing team to support these efforts. You’ll play a big part in bringing Monzo to more people who we've never been able to reach before, so we get closer to our mission of making money work for everyone.   We’re looking for an experienced, results-orientated Paid Search Manager to help us drive and scale our Paid Search and PPC activity. You’ll work in a multidisciplinary team across performance marketing & SEO to bring in new customers to our personal and business accounts in the UK (and other markets to come!).  You’ll collaborate with our data team, our Marketing Engineers, our Product Marketers, Writers, creative teams, and external agencies  to help us take Monzo into our next phase of growth.  You’ll help to : Set up, optimise, analyse and report...

Monzo London, UK
We are looking for a passionate talent partner to take ownership of all our Leadership and Executive hires across the entire Monzo business. You will be responsible for setting the strategy and vision for all senior hires at Monzo and work closely with the Talent Director and Chief People Officer as well as the Monzo Executive team.  You will be hands-on in sourcing candidates, designing hiring processes and driving excitement for senior leaders to join Monzo. You’ll work with teams from Finance to Data to Marketing alongside our People Partners in proactively identifying gaps in their organisations, keeping a pulse on the talent market and providing insights into how to run an exceptional process for our leadership hires. You will also work closely to maintain relationships with search firms and our venture capital partners to understand how to best leverage their insights.  You will:  Be responsible for end-to-end hiring processes for senior candidates across Monzo,...

Monzo Remote, OR 97458, USA
We’re building the best bank account in the world. We believe there should be an alternative to the banking of the past: we help our customers better manage their finances through beautiful and i ntuitive digital tools. We want to replace the terrible user experiences that you are forced to use whenever you log into your bank, and get rid of unfair fees and poor customer service. Monzo is the lead challenger bank in the UK. In the last few years, we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 5 million people (10% of UK adults) have a Monzo account. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz and others - most recently at a $4.5bn valuation. Our competitive advantage is that we operate like a tech company in a space where software has not yet  eaten the world  - for example, we built our own core banking system from scratch! We’re just getting started in the...