3 jobs found in Zug

Job Description & Responsibilities We require additional Trade Desk Representatives to join our expanding teams, especially those who speak  Italian and German , for a hybrid role in our Zug office.   Key Responsibilities Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy. Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model. Assist and support the Quality Assurance Department with complaint resolution. Coordinate activities with other...

Job Description & Responsibilities   As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in German and English, and a third language would be beneficial.    Responsibilities include, but are not limited to: Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat. Escalate high-level issues to relevant stakeholders and make suggestions for process improvement. Other ad hoc projects and duties, including client training, general market research and development, etc   Qualification & Skills Strong...

Job Description & Responsibilities The Client Integration Project Manager will focus on Customer Integration projects and is also responsible for coordinating, organizing and scheduling team activities for IT-related projects and effectively curate the overall IT project portfolio. The Client Integration Project Manager maintains, documents, organizes and inventories completed project plans for recycling, reuse, or future scaling activities. This individual must be an effective, thoughtful communicator possessing the tools and strategies to drive IT projects forward.  Qualification & Skills Requirements Comprehensive experience managing project or similar experience Experience managing dependencies, identifying risks and building consensus across teams on complex technical projects Ability to interact with diverse technical and non-technical groups, spanning all organizational levels Strong analytical and quantitative skills; ability to use hard data and...