Full time
Broadridge
Toronto, ON
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Client Support Representative is responsible for providing excellent customer service to clients. This includes answering questions and resolving issues related to our products and services, as well as providing guidance and support to clients as they navigate our platform. A passion for problem solving and providing solutions to clients are critical for success in this role. Key Job Functions/Responsibilities Provide support to our clients, including problem determination, resolution and escalation as needed Responding to and supporting end users via phone, email, and chat Tracking incidents and application errors in JIRA, while providing updates to clients Deliver superior customer service to our client's by understanding the...