53 jobs found in Taguig

As a part of the Sales Performance Enablement Team, this role plays a critical part in the day to day management of the regional operating rigor and rhythm.  As an analyst for Pacific & Japan market the individual requires a combination of operational experience and business acumen to manage the daily operational aspects for Sales & Account Management for Pacific & Japan. Working in a fast-paced environment requires the analyst to balance their time and optimize efficiency when it comes to supporting the Sales Enablement Team for APAC. Responsibilities: Support growth of existing book of business by providing data points that helps making key decisions Help increase client retention rate by helping stakeholders make data driven decisions Making sure we always have good account coverage aligned with the guidelines Tracking all key metrics that underpin the effectiveness of operations (i.e. Campaign tracking, over usage reporting, Synergy reporting,...

The Supplier Manager is part of the Global Customer Outsourced Services team and the role reports directly to the Director of Customer Outsourced Services. It delivers Supplier Management related activities, relationships, contracts, governance processes, communications and reporting across multiple countries and time zones. Responsibilities: Conduct regular performance and governance reviews with appointed Suppliers. Making sure that suppliers meet contractual obligations and deliver the required level of service. Hold Suppliers accountable for adhering to Service Level Agreements / Key Performance Indicators / Critical Performance Measures etc. Supervise and report on a range of areas including spend, Supplier performance, resource utilization and Service Unit consumption etc. Work alongside team members to ensure that third party invoices are reconciled on a timely basis and ensure the creation of purchase orders for the accurate services and amounts. Carry out...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management!...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management!...

TSE – FXall Support We are looking for an energetic and dynamic Trading support professional to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all customers. To be the ideal candidate you will be very comfortable with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. The right personality will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team. Role Responsibilities: Work with...

We are looking for an energetic and dynamic Trading support professional to join our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all customers. To be the ideal candidate you will be proficient with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. The right personality will match our ambitious, open, and focused culture, while putting the needs of our clients first and aiming to achieve the goals set by our management team. Role Responsibilities: Work with internal and external resolver teams to...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

Roles and responsibilities Incident Management Provide leadership during a major Incident that is related to end user computing issues . Ensure resources are mobilized. Drive incident mitigations and be accountable for decisions relating to service recovery . Provide clear and timely communication to senior leadership in the event of a major incident. Ensure incident reports are clear and concise.   Change and Release Management Authorize changes related to end user computing ensuring there is minimal disruption to services . Change risk review and acceptance . Knowledge of the forward schedule of change; understand the impact to service and work with teams to drive prioritization and planning. Advise on change best practices, such as risk mitigation, roll back and planning .   Problem Management Proactively assess trend and risks to identify problem areas. Work with virtual teams to drive problem remediation and preventative actions . Ensure root...

The Supplier Manager is part of the Global Customer Outsourced Services team and the role reports directly to the Director of Customer Outsourced Services. It delivers Supplier Management related activities, relationships, contracts, governance processes, communications and reporting across multiple countries and time zones. Responsibilities: Conduct regular performance and governance reviews with appointed Suppliers. Making sure that suppliers meet contractual obligations and deliver the required level of service. Hold Suppliers accountable for adhering to Service Level Agreements / Key Performance Indicators / Critical Performance Measures etc. Supervise and report on a range of areas including spend, Supplier performance, resource utilization and Service Unit consumption etc. Work alongside team members to ensure that third party invoices are reconciled on a timely basis and ensure the creation of purchase orders for the accurate services and amounts. Carry out...

About us: The Operational Excellence (OE) team supports all key businesses of the London Stock Exchange Group (LSEG) to deliver their Strategic Objectives on Efficiency, Growth, Resilience, Sustainability, Customer and Culture. We do this by supporting Divisional programmes and initiatives which move the dial on our objectives, providing insight on opportunities where OE levers can deliver value and supporting the development of our culture to embed OE skills and approaches through coaching, training and development of our people.  Our key pillars of OE capability include Process Intelligence, Process Re-engineering, Process Digitization and Learning & Capability development.   We are looking to recruit enthusiastic, critical thinkers with experience in deploying OE tools and capabilities to transform the performance of operational teams, managing cross functional teams to deliver OE projects, working across multiple service lines simultaneously, coaching and developing...

The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, collaborating with investment banks' business & technical staff and partnering with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Willing to learn new technology and approach challenges with an open mind and positive attitude. We are looking for the right personality that will match our bold, open, and focused culture, while putting the needs of our clients first and striving to achieve the goals set by our management team. Role Responsibilities: Log all inquiries and every ticket through to resolution in Salesforce CRM Handle all incoming inquiries from external clients and internal Sales and Relationship Managers alike Investigate and resolve client issues related to trade execution, confirmation, and STP Provide clients with training and guidance...

Associate Customer Success Managers (CSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Role...

About us: The Operational Excellence (OE) team supports all key businesses of the London Stock Exchange Group (LSEG) to deliver their Strategic Objectives on Efficiency, Growth, Resilience, Sustainability, Customer and Culture. We do this by supporting Divisional programmes and initiatives which move the dial on our objectives, providing insight on opportunities where OE levers can deliver value and supporting the development of our culture to embed OE skills and approaches through coaching, training and development of our people.  Our key pillars of OE capability include Process Intelligence, Process Re-engineering, Process Digitization and Learning & Capability development.   We are looking to recruit enthusiastic, critical thinkers with experience in deploying OE tools and capabilities to transform the performance of operational teams, managing cross functional teams to deliver OE projects, working across multiple service lines simultaneously, coaching and developing...

The Service Architect will be part of the Workflow & Systems team, who are specialists with focus to provide support and stewardship to Customer Support workflow process and systems while partnering with the business and technology teams. In this role, you will lead a team of SME/specialist aligned to Customer Support processes and tools (such as Service Cloud, Notifi, Resolution search and other self-service capabilities) responsible to plan, lead, manage requirements and support implementation of transformation projects & enhancements for Customer Operations.   Responsibilities & Deliverables Leads planning, resource management and execution of projects aligned to Customer Support process and Service Cloud Support planning, prioritization and implementation of Customer Support systems roadmap Steward of the systems and tools for Customer Support systems Accountable to drive workflow and tools review, enhancement,...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities: Respond to customers’ enquiries relating to information, product...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry Responsibilities: Respond to customers’ enquiries relating to information, product functionality...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities: Respond to customers’ enquiries relating to information, product...

The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices.  This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams to resolve issues with delinquent accounts.  The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.  Responsibilities: Initiate contact with customers to collect cash on unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues are raised. Meet key performance targets and operational objectives. Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system. Liaise with internal and external individuals to resolve billing disputes and queries. Develop relationships with...

JOB DESCRIPTION: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity. Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: -Respond to customers’ enquiries relating to...