Full time
Binance
Malta, Ta' Xbiex
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Reporting to the Global Quality Assurance manager, the Quality Assurance Lead is responsible for helping our regional CS sites to improve Customer Satisfaction (CSAT) and Quality performance. The incumbent will be measured by customer satisfaction results coupled with performance indicators that improves the customer interactions. Job Description: Manage a team of Quality analyst to perform monitoring of chats and provide quality reports Assessment of team’s performance & generating daily/weekly/monthly reports Evaluation of quality assurance processes to unveil any root cause...