2 jobs found in Stellenbosch

The Role We are looking for an experienced professional who can manage first line of contact for clients that report application-related questions and defects involving ION Corporates enterprise software utilized in the Financial and Commodity sectors as applicable, carry significant responsibility towards managing the most complex client cases. Our company values the role of a Senior Support Analyst as a cornerstone in ensuring customer satisfaction. You will be a linchpin in addressing intricate customer queries, contributing to product improvement, and cultivating positive customer relationships. Your expertise and problem-solving abilities will directly impact our customers' experiences, making this role an essential component of our service excellence. Join us in creating meaningful connections and making a positive impact every day.   Key Responsibilities Independent support case management of a high volume of client reported application issues that can be either...

The Role We are looking for   Principal Analysts role, who will deploys solutions to complex client requirements, which can be technical or functional in nature. Extensive product and market knowledge is required to independently evaluate, engineer, and test solutions that may involve answers to complex questions, address database integrity issues, and/or provide workarounds to application issues.    Principal Analysts act as a key liaison point between the L1/L2 Support functions and product development in ensuring information and preparation is optimized to rapidly provide solutions when required. This also includes acting as an escalation point for the L1/L2 teams to pull in SMEs and prioritize work to satisfy client needs and maintain positive client satisfaction levels.    Principal Analysts have a significant role in providing feedback loops for the support operation regarding the knowledge and best practices of Support Services. These...