24 jobs found in Southampton

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. The role: We're looking for a Customer Service Operations Manager to join our Southampton operation and work with peers to lead the Customer Service Day Time operation which operates between 6am - 10pm, Monday to Sunday. This role will cover mainly core hours Monday - Friday with an on call rota across weekends, shared with 5 peer...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. The role: The Head of Customer Acquisition and Review is responsible for the operational onboarding of Starling Bank customers, they will also manage elements of customer due diligence and periodic reviews, providing customers with a first class experience whilst ensuring service levels are met, colleagues are engaged, motivated, trained and developed. This role is responsible for circa 500 FTE, with planned growth throughout 2024. This role reports into our Director of Customer Operations & will line manage 7...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. As a Senior Welfare Support Advisor, you will provide care and guidance for our customers with complex, additional needs. This role will work closely with the Welfare Support leadership team, to support driving the vulnerable customer agenda across all business units.  Key Accountabilities & Responsibilities include: Provide exceptional customer service by offering solutions to help and benefit customers in need...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: The Senior Welfare Support Manager will be responsible for leading the Senior Welfare Support Advisors and Bereavement team; instilling a customer centric approach to supporting bereft customers and those with additional needs. Working closely with the Head of Welfare Support, you will help to drive the vulnerable customer agenda across all business units along with implementing and embedding the vulnerable customer framework.   You will work with industry bodies to share best...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. Our Administrator will be responsible for reviewing vulnerable customer data on a daily basis, conducting a triage process and verifying accuracy of records. They will also provide support with pipeline management, allocation of work and data insights. We're looking for someone with an eye for detail who can use customer and colleague insights to identify improvement opportunities to improve the customer journey.  Key...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: As a Welfare Support Advisor, you will provide care and guidance for our customers with complex, additional needs.  The role will help us to develop our processes in order to     improve the customer journey and deliver good outcomes. Key Accountabilities & Responsibilities include: Provide exceptional customer service by offering solutions to help and benefit customers in need of specialist support, across a variety of channels including the telephone, email and...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. The Welfare Support Manager will be responsible for leading a team of Welfare Support Advisors; instilling a customer centric approach to supporting bereft customers and those with additional needs. Working closely with the Head of Welfare Support, you will help to drive the vulnerable customer agenda across all business units along with implementing and embedding the vulnerable customer framework.   Key Accountabilities...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. As an Application Fraud Investigator, you will be part of an experienced and knowledgeable team responsible for reviewing suspicious and fraudulent applications, and investigating accordingly. Applications for this role will close on 11/12. The Shifts: This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm, with 8 weekends per year being worked. However all contracts across operations are on a 24/7 and therefore could change to meet business needs....

We are looking for a Business Customer Technical Expert to join our team and support our growth for a next-generation, digital bank. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). The individual will join our fast-paced and ever-evolving Business Onboarding department as one of our Subject Matter Experts. The right person will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued success...

We are looking for a Business Onboarding SME to join our team and support our growth for a next-generation, digital bank. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). The individual will join our fast-paced and ever-evolving Business Onboarding department as one of our Subject Matter Experts. The right person will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued success of our...

We are looking for a Business Onboarding Subject Matter Expert to join our team and support our growth for a next-generation, digital bank. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). The individual will join our fast-paced and ever-evolving Business Onboarding department as one of our Subject Matter Experts. The right person will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued...

We are looking for a Business Onboarding Technical Specialist to join our team and support our growth for a next-generation, digital bank. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). The individual will join our fast-paced and ever-evolving Business Onboarding department as one of our Subject Matter Experts. The right person will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. As a Proactive Investigator you will join our Prevention Unit which is responsible for proactively detecting a variety of Financial Crime typologies and investigating accordingly. You will support the Complex Investigations and Application Fraud team with a variety of tasks. Successful candidates will have a desire to prevent Financial Crime from occurring and will thrive in a fast paced environment, whilst benefiting from personal and professional development opportunities. Applications for this role will close on...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our Customer Onboarding Associates are responsible for giving our customers' the best first impression of Starling Bank. They review all new customer applications and act as our first line of defence in protecting the bank.  We offer a starting salary of £24,500 pro rata. So, if you have excellent attention to detail, a real desire to learn and can work efficiently whilst making confident decisions, this is the role for you! There are two sides to Onboarding - Personal and Business. Each looks to provide a great customer experience, but require slightly different skill sets.  Personal: In the Personal Onboarding team, we’re looking for people who like to work efficiently and accurately in a fast...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a good outcome. This role will operate on a shift pattern of 37.5 hours per week (5 x 7.5hr shifts). The working hours for this role will take place in between the hours of 8am to 8pm, from Monday to Friday and in between the hours of 9am and 5:30pm on Saturdays and Sundays. This is a hybrid role, the first 6 weeks will be spent full time in our office, moving to 2 days per...

As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team members are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Customer Onboarding Team Lead, your team will be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts. Team Leads are critical to the success of our Operations department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your finely tuned customer service skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers lives, better. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a...

As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team members are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Customer Onboarding Team Lead, your team will be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts. Team Leads are critical to the success of our Operations department. As a team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your finely tuned customer service skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers lives, better. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Payment Associate at Starling Bank, you’ll be part of the Payment Operations team. You’ll be dealing directly with customers to resolve their payment queries, liaising with our technical teams to develop your understanding of payment transactions, and ensuring all SLAs are adhered to. This team currently works between 9am-5:30pm, Monday - Friday. In this role, you will complete the first 6 weeks full time in the office, after this period the role will be hybrid with around 2 days per week spent in the office....

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer onboarding team members are our greatest asset - representing Starling to the people, and businesses, that rely on us to help manage their financial lives. As a Business Customer Onboarding Specialist, you'll be responsible for ensuring our customers have a great first experience with us, opening personal or business current accounts. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment we are looking for people who can...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices We're looking for two experienced Scheduling & Planning Analysts to join our Resource Planning team! This role will manage performance and future demand through advance planning whilst leading and assisting business areas in planning and organising to meet demand to a high level of service. A key part of this role will be supporting stakeholders in delivering regular and ad hoc requests as requested. This is a hybrid role, the first 6 weeks will be spent full time in the office followed by a minimum of 1 day per...