Full time
Chainalysis
Montreal, QC, Canada
Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager responsible for our Canadian business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.
Within a year you are successful if…
Our customers trust and rely on you to help them achieve their goals
You’ve established strong relationships with influential users in a customer organization and converted them into Chainalysis champions
You understand customers’ challenges and industry trends and consult on how Chainalysis can help them achieve their objectives
You can confidently answer advanced product usage and...