8 jobs found in Malaysia

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business Job responsibilities:  1. Manage and guide the smooth development of daily customer service work, supervise, counsel, process, and standardize work status, improve customer service efficiency, and give clear instructions for difficult problems;  2. Cooperate with the customer service QC team to complete knowledge training, complaint handling, and other important tasks;  3. Effectively execute cross-departmental communication with relevant departments to ensure business implementation;  4. Cooperate with department head to implement relevant decisions, implement specific plans, and complete team goals;  5. Assist employees in career development planning, improve employee...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity:  A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The KYC...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the Opportunity: Customer complaints and problems that can't be resolved at the frontline level are handled by the Escalation...

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. What You'll be Doing: Responsible for on-site real-time management, monitoring business changes, deploying...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About this job: You will be expected to show a high level of technical knowledge and professionalism at all times. Responding to...

关于 OKX ： OKX是全球领先的数字资产交易平台，利用区块链技术为全球交易者提供先进的金融服务。 OKX 提供数百种代币和期货交易对，帮助交易者优化策略。我们也是按交易量计算的顶级数字资产交易平台之一，服务于 100 多个国家的数百万用户。 OKX衍生品仍然是全球一流的场所，日交易量约为100亿美元，被公认为行业黄金标准。我们相信区块链技术将消除交易壁垒，提高整个社会的交易效率，最终对全球经济产生重大影响。我们努力做出改变世界的创新成就，并不断改善我们的客户体验。 职位亮点： 高班次津贴 提供培训 交通方便 可步行至 MRT TRX 岗位职责： 通过电子邮件、聊天、语音和社交媒体等多种渠道处理来自全球客户的所有查询或问题 确认服务和程序改进的领域，并向助理经理/ 经理和主管提出建议 参与团队，参加定期的团队会议、讨论会，向同事和助理经理/ 经理/ 主管提供反馈和想法 将不能在商定的程序内完成的任何疑问或未解决的问题上报给 2 级或主管，并按照运营管理层的建议去解决问题 处理与网站、产品、平台和服务等相关的投诉和反馈 任职要求： 拥有出色的英语和中文口语和书面能力， 需要与来自中国或香港说中文的客户联系 强大的客户服务能力，高度积极的团队合作精神 拥有数字资产交换或交易的基础知识 表现出激励他人和取得成果的能力 快速打字技巧（每分钟至少 40 个单词） 基本电脑知识：MS Office、MS Outlook 和 Internet Explorer 以及其他应用程序 有呼叫中心客服相关工作经验者优先 愿意轮班工作 教育程度：大专以上文凭，任何相关专业 愿意到 Tun Razak Exchange 工作（步行至 MRT TRX） 最好有： 强大的人际交往能力 解决方案思维 优秀的时间管理 以结构化和专业的方式进行沟通的能力以达到优秀的交付 学习能力强 能够同时处理多项任务，同时有效地与吉隆坡和北京的全球客户、团队成员和运营管理进行沟通 为什么加入我们？ 有竞争力的薪酬待遇（基础工资 + 高班次津贴 + 绩效津贴 + 年度薪酬調整） 膳食津贴高达 RM 500/月...