Full time
fiserv
Liberty Lake, WA, USA
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Workforce Manager What does a Workforce Manager do? You will manage a team of workforce analysts who support a call center for Fiserv’s largest client. Providing excellent service and meeting all contractual service level requirements is key to the success of Fiserv and our key bank relationship. You’ll supervise/coach the team, review all data for accuracy and trends, work closely with internal and external partners to ensure alignment with...