29 jobs found in Jersey City

Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role The Service Manger is a pivotal role in ensuring that Ion delivers the highest quality production support to large global customers who entrust Ion...

Role The Service Manger is a pivotal role in ensuring that Ion delivers the highest quality production support to large global customers who entrust Ion to run their global trading environments.  The Service Manager gains a deep understanding of how each of their customers use the Ion service and how to best deliver support to meet the customer's needs.  The Service Manager ensures the right prioritization and action is taken by the Service Desk and Technical Support teams, regularly communicating progress with the customer on high priority incidents. The role holder will work closely with other regions, ensuring any incidents that require continued focus are handed over between regions.   Responsibilities Develop and maintain strong relationships with customers with specific focus around managing their production environment Take the lead on and manage significant service impacting incidents ensuring proper communication both internally and externally Facilitate...

We are looking to hire a Technical Account Manager who will be involved in managing client relationships and will drive implementation of projects and other initiatives post contract.  This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).  About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of...

The Role: We have an exciting opportunity to join our rapidly expanding Technical Account Management (TAM) group.  TAMs are our customers’ primary point of contact for service delivery, and are entrusted with significant responsibility for client relationship management, as well as clients’ technical health.  As a TAM You’ll work to deliver enduring and mutually beneficial relationships, understanding client needs in depth, along with the ION solutions that solve them.   Responsibilities Technical Account Managers work closely with Implementation, Development and central teams delivering the technical aspects of the service, and are responsible for: •Owning the client relationship and shaping their perception of ION Markets’ service, including the delivery of upgrades, maintenance, new services, migrations, change requests and day to day operations •Maintaining a solid understanding of the customer's business, including their ION Markets business flows, markets...

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Responsibilities Include: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving...

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Roles and Responsibilities Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups....

Department Overview: The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills.   Role Description: The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options).   Responsibilities Include: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving...

ION provides capital markets technology and data solutions to financial institutions that deal in fixed income, foreign exchange, equities, derivatives, and securities finance. We empower your business by digitizing and automating your workflows while also delivering global connectivity and execution, operational risk management, real-time trade processing, and clearing and settlement services. Our solutions give you an accurate view of your business at all times and help you stay compliant in today’s complex and constantly changing regulatory environment. •ION Markets’ equities solutions support ION Group’s mission to use cutting-edge technology to fuel simplicity, automation and reliability for clients, underpinning hundreds of thousands of daily transactions.  •As equities trading is more complicated than ever, advanced technology is required for businesses to grow. Advanced technology can unify business operations, simplify workflows, and boost efficiencies. •ION’s...

About ION   We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.   Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

ION provides capital markets technology and data solutions to financial institutions that deal in fixed income, foreign exchange, equities, derivatives, and securities finance. We empower your business by digitizing and automating your workflows while also delivering global connectivity and execution, operational risk management, real-time trade processing, and clearing and settlement services. Our solutions give you an accurate view of your business at all times and help you stay compliant in today’s complex and constantly changing regulatory environment. About Us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.  Over 2,000 of the world’s leading...

About ION We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

WHO ARE WE?   ION is a market leading FinTech company providing pioneering software and consultancy services to customers around the globe. We serve large financial institutions, niche trading firms, central banks, and multinational corporations. Our mission is automation through innovation. We simplify complex processes, streamline, and digitize businesses, building a competitive advantage for our customers. Our products help the world's leading organizations do more, in a better and simpler way than ever before.   ION software underpins the global fixed income, FX, and derivatives markets, and we are a leading market provider of treasury and commodity software. With a dynamic team of 5,000+ employees, 50+ global offices, and over 2,450+ clients worldwide, ION provides an unparalleled experience for those who share our passion for growth and technology evolution.     WHAT ARE WE TRYING TO DO?   ION's flagship office in North America, based in New York, with...

Role description: The successful candidate for this key role will be responsible for a team within the IT Service Desk division of the business. This position has internal client facing responsibilities which requires an understanding of internal systems, infrastructure, and business practices.  Responsibilities will prioritize a subset of North American offices and their relevant entities, mainly Jersey City, Boston, Chicago, Toronto, Horsham, Sao Paulo (Brazil) with shared coverage of several NYC metro offices.  Cross support and collaboration with the NYC Team Lead for the remaining locations will still be required when need arises. The role holder will be responsible for a team of service desk engineers ensuring that procedures and best practices are followed, as well as managing the day to day needs of the team members.   Key Requirements Ability to communicate confidently and concisely using business acumen. Must evidence the ability to create and maintain...

About Fidessa Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. Whether you are a boutique broker or a global bank, Fidessa gives you everything you need for equities trading in one integrated solution. To grow your business, you need advanced technology that can unify your operations, simplify your workflows, and boost your efficiency. Our award-winning equities solutions automate and simplify your trading on markets worldwide with proven technology that you can trust. The Fidessa front office provides industry-leading trading functionality across a range of assets. Our team develops a...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role A position exists within the First-Line Support group of the Client Services organization at Fidessa for a highly motivated and driven individual....

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...

The Role ION is seeking talented, enthusiastic and productive individuals to join the Americas Equities Implementation Services  department. This department is responsible for implementing, deploying and maintaining the Fidessa Equities sell-side trading platforms on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our On-prem client base.  As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.  This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. As the individual develops, client-facing opportunities may become available. This may include liaising  directly with ION's clients to understand their functional requirements or...