Full time
London Stock Exchange Group
Creve Coeur, MO, USA
The Incident Manager role ensures that major incidents are handled effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. Incident Managers communicate incident information and impact to senior management and key stakeholders across the Technology and Business divisions. Upon resolution of the incident, Incident Managers will ensure aggravating and contributory factors and observations are detailed for further attention. You will: Ensure compliance with the Incident management processes; to ensure effective incident management and timely resolution Handle major incidents, ensuring the smooth transition from Incident to Problem Management Ensure timely and accurate communications during an incident MAJOR AREAS OF ACCOUNTABILITY Acts as the point of contact for support groups and internal businesses during recovery of major incidents. Identifies an incident owner to...