31 jobs found in Cardiff

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices If you have a broad and diverse background in financial services or customer service, enjoy a challenge and won’t be put off by complex situations, we are recruiting Collections Team Members for our SME and Retail Teams who will be able to identify solutions for customers with bounce back loans. You will have excellent listening abilities and be able to explain things clearly with an empathetic approach, tailoring each contact to the individual customer needs. You will help our customers navigate these challenging...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This role will sit within the newly formed Customer Operations Risk team, supporting all departments within Customer Operations.  You will be our key contact with the First Line Risk and Control team, working closely with First Line Risk, Heads of Operations Departments and Risk Champions to ensure we embed a robust and efficient risk management framework, operating within the Bank's Risk Appetite. Using insight and information from various factors this role will be responsible...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. Our mission is to change banking for good. We can’t do that without our dedicated and passionate employees. Our People team deals with all aspects of our employee journey - talent acquisition, employee onboarding, talent management, total rewards and employee experience and culture. Our People Team is dedicated to finding...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. Our mission is to change banking for good. We can’t do that without our dedicated and passionate employees. Our People team deals with all aspects of our employee journey - talent acquisition, employee onboarding, talent management, total rewards and employee experience and culture. Our People Team is dedicated to finding...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. Team Leads are critical to the success of our Onboarding Operations department. As a Team leader, you’ll inspire and motivate your team to give the best service to our customers. Leading from the front, you’ll showcase your finely tuned customer service skills on a daily basis. Not only that, we’ll be looking to you to share solutions that will make our's, and our customers' lives, better. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are...

End Date Wednesday 20 December 2023 Salary Range £26,980 - £28,400 We support agile working – click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked, Hybrid Working, Reduced Hours Job Description Summary . Job Description JOB TITLE :   Finance Analyst - Securitisation Financial Control And Reporting SALARY: £26,980 - £28,400 LOCATION: Cardiff HOURS:   Full time WORKING PATTERN:   Hybrid, 40% (or two days) in an office site About this opportunity: We are looking for an enthusiastic and hardworking candidate to support financial control and reporting activities for a portfolio of entities within the LBG Securitisation financial control team. This role provides an excellent opportunity for personal development, career progression and a chance to make a real difference. You’d be joining the Securitisation Financial Control & Reporting team in Group Finance Support, who are...

Please note, this site is only for external candidate applications. If you currently work for Lloyds Banking Group please apply via the internal career site. Please note:  In order to complete an apprenticeship there needs to be a significant learning need.  You need to consider your previous qualifications or significant relevant work experience which may mean you cannot proceed with this application. End Date Sunday 07 January 2024 Salary Range £24,539 - £33,589 We support agile working – click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Here at Lloyds Banking Group, we are passionate about delivering a high-quality apprenticeship experience to support everyone to realise their full potential. If you’re eager to kick start your career in data this is a chance to learn skills, gain qualifications and earn a salary, all while playing an important role in making finance a force for...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. As an Authorised Push Payment (APP) Fraud Associate, you will be responsible for reviewing fraud claims received in line with the Contingent Reimbursement Model Code and assessing liability with fairness and integrity to ensure the best possible outcome is delivered to the customer. Applications for this role will close on 15/12. The Shifts: We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role will operate on a shift...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. The Card Fraud Associate will be responsible for investigating card fraud claims and deciding on the correct action for the customer and the bank in terms of refunding money or holding the customer liable. The Investigator will be able to use a host of tools to help them make the correct decision. Applications for this role will close on 13/12. The Shifts: We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role will operate on...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Based in the Financial Crime Department under Card Fraud Operations; As a Card Scam associate, you will be part of an experienced team investigating and resolving Card Scam and UPP claims. You will be responsible for using the appropriate investigation tools available, to make an informed decision on a case and then provide a detailed response to the customer. Applications for this role will close on 13/12. The Shifts: We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year....

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.  We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.  The role: We're looking for a Customer Service Operations Manager (CSOM) to lead our Evening operation alongside a peer Operations Manager; leading full and part time Team Leaders. This role will cover between 5pm - 3am Monday - Friday with an on call rota across weekends, shared with 7 peer Operations Managers. We can be flexible with the working hours, our key priority is to support our people. The role of an Operations Manager at Starling Bank is to inspire, engage and develop Team Leads, Specialists and Team...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. The role: The Head of Customer Acquisition and Review is responsible for the operational onboarding of Starling Bank customers, they will also manage elements of customer due diligence and periodic reviews, providing customers with a first class experience whilst ensuring service levels are met, colleagues are engaged, motivated, trained and developed. This role is responsible for circa 500 FTE, with planned growth throughout 2024. This role reports into our Director of Customer Operations & will line manage 7...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts between Monday - Sunday), usually between 8am & 8pm. The Onboarding Periodic Review Team Member is a new position within our wider Customer Onboarding team. The minimum starting salary for this position is £27,500,...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. As a Senior Welfare Support Advisor, you will provide care and guidance for our customers with complex, additional needs. This role will work closely with the Welfare Support leadership team, to support driving the vulnerable customer agenda across all business units.  Key Accountabilities & Responsibilities include: Provide exceptional customer service by offering solutions to help and benefit customers in need...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: The Senior Welfare Support Manager will be responsible for leading the Senior Welfare Support Advisors and Bereavement team; instilling a customer centric approach to supporting bereft customers and those with additional needs. Working closely with the Head of Welfare Support, you will help to drive the vulnerable customer agenda across all business units along with implementing and embedding the vulnerable customer framework.   You will work with industry bodies to share best...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. Our Administrator will be responsible for reviewing vulnerable customer data on a daily basis, conducting a triage process and verifying accuracy of records. They will also provide support with pipeline management, allocation of work and data insights. We're looking for someone with an eye for detail who can use customer and colleague insights to identify improvement opportunities to improve the customer journey.  Key...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: As a Welfare Support Advisor, you will provide care and guidance for our customers with complex, additional needs.  The role will help us to develop our processes in order to     improve the customer journey and deliver good outcomes. Key Accountabilities & Responsibilities include: Provide exceptional customer service by offering solutions to help and benefit customers in need of specialist support, across a variety of channels including the telephone, email and...

About Starling Bank: Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. Role Overview: This is a new role within our Welfare Support function. The Welfare Support Manager will be responsible for leading a team of Welfare Support Advisors; instilling a customer centric approach to supporting bereft customers and those with additional needs. Working closely with the Head of Welfare Support, you will help to drive the vulnerable customer agenda across all business units along with implementing and embedding the vulnerable customer framework.   Key Accountabilities...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition. As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our Customer Service Team Members are our greatest asset - representing Starling to the people that rely on us to help manage their financial lives. We don’t silo you into one particular area, so the queries you deal with will be wide ranging, from the simple to the complex. You will deal with inbound calls, online chat, social media and emails, offering a varied yet challenging role! Here at Starling we truly put our customers first, we’re different from other contact centres...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. As an Application Fraud Investigator, you will be part of an experienced and knowledgeable team responsible for reviewing suspicious and fraudulent applications, and investigating accordingly. Applications for this role will close on 11/12. The Shifts: This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm, with 8 weekends per year being worked. However all contracts across operations are on a 24/7 and therefore could change to meet business needs....