Full time
ION Group
Cape Town, South Africa
The Role We are seeking a Support analyst for our commercial ship management solution – Softmar, based out of our Stellenbosch office. The analyst will have the opportunity to engage with customers, address their business challenges, and learn about commodity trading and shipping business. We are looking for self-motivated people with a positive attitude, tenacity, and who are passionate to provide customer support. ION delivers enterprise applications with a strong vocation towards customer satisfaction and now we are looking to expand our team in South Africa. Key Responsibilities The Support Analyst role is a key function in ION in terms of servicing our existing customer base. The analyst’s day-to-day activities include: ●Troubleshoot software/system configuration problems reported by customers. ●Effectively document customer support issues and update call tracking software in a timely manner. ●Help maintain specific customer hosted environments, including...