Full time
London Stock Exchange Group
Allen, TX, USA
Position Summary The Consumer Experience Analyst Position is responsible for handling both consumer and client calls, as well as email requests. The person in this position will be providing consumer reports to bank account owners and assisting clients with customer requests. The Analyst will work along with other departments in issue-resolution in support of the Operations team. An enthusiastic and outgoing individual will showcase relationship-building skills to improve our consumer’s experience. Role Responsibilities Respond to customer inquiries via phone, email and chat, etc. Respond to more sophisticated and/or specialized issues, resolving as many inquiries as possible on the first call. May provide first level support to junior level staff on complex consumer inquiries. Uses analysis and judgment and exercises discretion in selecting methods and technique for acquiring solutions. Filter and advance inquiries relating to other aspects of the...