Full time
London Stock Exchange Group
Taguig, Metro Manila, Philippines
Provide second level support to internal stakeholders and 3rd party engineers regarding company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to ensure global consistency of support task. Role Purpose: Act as a specialized technical resource for complex issues affecting Refinitiv products Remotely resolve customer issues, utilizing 3rd party partners when needed Identify service-impacting trends and help implement preventative measures Leverage innovative technologies to ensure a consistent support experience Major Responsibilities / Accountabilities: Provide expert trading support for assigned Refinitiv products Interface with product support, development teams, and 3rd party vendors to resolve issues Troubleshoot, reproduce, and resolve customer issues remotely Provide high-quality technical advice to internal stakeholders and 3rd party engineers Escalate major, elusive, and recurrent issues that...