10 Trade Support Analyst jobs

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.   Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Job Responsibilities: Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products Provide dedicated and prompt support to our institutional and VIP customers via different communication channels Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API Being the first line support for all account and system related issues Serve as the representative of VIP customers to internal teams including...

Interactive Brokers Hong Kong Limited is looking to hire an individual with industry knowledge to join our client support team at our Admiralty office, Hong Kong. A Trade and Client Support specialist, acts as liaison to Interactive Brokers’ professional clients in the Asia-Pacific region including broker-dealers, hedge funds, investment managers, and proprietary trading groups. Our aim is to build and maintain long-term customer relationships through superior, high-touch service as we continue to expand our global product offering. Respond to client inquiries via ticket, telephone, email, and live chat Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation etc. Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions Understand wide scale service issues at a detailed, technical level and make recommendations for process improvement...

About Wintermute   At Wintermute our mission is to enable, empower and advance the truly decentralized world for more transparent and efficient markets and products.   We do this by providing liquidity algorithmically across most trading venues in crypto, supporting all major centralized and decentralized trading venues, AMMs, RFQs, aggregators and chains. Wintermute is also offering best-in-class OTC products to crypto native as well as traditional financial institutions.   Wintermute is actively participating in the building and development of the blockchain ecosystem through investments from Wintermute Ventures, partnerships and co-development with upcoming protocols and incubation of own projects. We act as official market makers for a large number of the world’s highest profile blockchain projects.   Wintermute is a hyper-growth highly profitable business with a very ambitious vision and roadmap. We manage billions of...

Equiti group are hiring Trade Support in our global support pillar TOC (Trading Operations Centre) located in our office in Limassol.  This is an established position, and its primary objective is to ensure smooth operations and effective L1, L2 support to our team and B2B clients globally, and participate in supporting of different projects. You will assist with the implementation of global incentives whilst ensuring the highest levels of troubleshooting is applied to every customer and other internal teams in compliance with the processes and systems.     Responsibilities: •    Support all user’s 1st line, 2nd line, and some 3rd line requests locally and globally •    Manage, maintain, support MT4, MT5, PrimeXM Xcore, OneZero Hub configurations  •    Monitor daily trading activities such as rejections, latency, NOPs, and slippage  •    Monitor Trading...

The Senior Brokerage Support Officer is a key member and part of the brokerage support team, which is mainly responsible for supporting and servicing broker to broker (B2B) & High Net Worth (HNW) clients and partners (IB). The team is the client’s unique point of contact, their main responsibility is resolving clients’ issues, answer any query/question and escalate matters to the relevant department(s) when required Duties and Responsibilities •    Assisting with the onboarding of B2B clients and setups (commercial and technical onboarding) •    Support through all available channels for B2B clients, partners and sales •    B2B IB & MM setups, documentation & monitoring •    Handling all Equiti clients’ Special requests •    Point of contact for all trading issues, affected clients and action points (in terms of service, not technical)...

EGM Labs Ltd Equiti group are hiring Trade Support/API Client Onboarding in our global operation pillar - TOC (Trading Operations Centre) located in our office in Limassol.  This is an established position, and its primary objective is to technically onboard new entities, systems, products, providers, clients, and platforms as well as offboarding them. You will assist with the creation of global structures while ensuring the highest levels of efficiency is applied to every setup created while following the processes and procedures in place. Responsibilities: •    Platform’s onboarding •    Structuring and onboarding new entities and WL’s  •    Structuring and onboarding new offers •    Clients Onboarding and offboarding •    Providers and LPs Onboarding and offboarding •    Products Onboarding and offboarding •  ...

  We are hiring a Trading Application Support Analyst, you will be part of team that is an integral part of the wider IT Production department. The team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role.   Tasks come via monitoring alerts or tickets raised by internal CMC teams. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully.   The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will also work to identify and implement new...

Blockchain is the world's leading software platform for digital assets. Founded in 2011, we provide the world’s largest and most trusted production blockchain platform, powering more than 75 million wallets. Together with our platform of liquidity and execution services, we share the passion to build an open, accessible and fair financial future, one piece of software at a time. We have continued to expand our company’s footprint and venture into new products and business lines. With a balanced approach between Consumer Products and Institutional business lines, Blockchain.com covers a wide array of products and customer types. WHAT YOU WILL DO Reporting to the Technology Lead, you will provide 1st and 2nd line system support to cryptocurrencies traders during Asian, European and US hours on a rotational basis This role is highly technical and hands-on, involving daily interaction with front-office and operations staff, as well as application...

About Wintermute   At  Wintermute  our mission is to enable, empower and advance the truly decentralized world for more transparent and efficient markets and products. We do this by providing liquidity algorithmically across most trading venues in crypto, supporting all major centralized and decentralized trading venues, AMMs, RFQs, aggregators and chains.    Wintermute’s customer-facing business includes various OTC products such as electronic trading API and single-dealer platform for a wide range of counterparties from crypto native whales to large traditional finance institutions. Wintermute is also providing market making services for blockchain projects where we support most of the world’s largest and most prominent launches. In addition to providing the best in class liquidity products, Wintermute is actively participating in the building and development of the blockchain ecosystem through investments from Wintermute...