12 Technical Support jobs

Working at Bitfury: Bitfury is a leading emerging technologies company.  At Bitfury, you can build the solutions of the future, with the most significant technologies of the millennium, in a modern and flexible workplace. We work a bit faster, and a bit smarter, so we can make the world a bit better. Benefits of Working at Bitfury:  International Experiences & Global Impacts  Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.   Building the Future We believe big data, artificial intelligence, blockchain technology, tokenized economies and cryptocurrencies are the future of our digital, global economy. Bitfury is building this future through our products that offer digitised security,...

The Role: Associate, DMS Technical Support Job Grade: 7 The Location: Islamabad, Pakistan The Team: S&P Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical  Support team in Islamabad. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Data Management Solutions (DMS)” and assessing the technical environment dynamics within client sites that may impact product performance. The Impact:  You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most efficient way for our...

Responsibilities: working in 24/7 support schedule financial systems monitoring using proprietary monitoring systems registration and resolution of service requests, incidents and problem assistance to DevOps engineers, developers and QA engineers communicating with client and partner company representatives knowledge exchange with fellow colleagues Qualifications Requirements: UNIX/Linux training (Ubuntu, RHEL will be a plus) experience in Unix/Linux command line basic knowledge of shell script languages awk, perl, etc. strong analysis, investigation and troubleshooting skills good command of written and spoken English language Additional skills considered as an advantage: job experience in Linux environment understanding of ITIL/DevOps processes and routines experience with SQL-like command language knowledge of Java programming language experience with trading/exchange/risk management software usage experience with Atlassian software (JIRA,...

Your Team The global IHS Markit ETF & Benchmarking Solutions (EBS) Team is comprised of subject matter experts in indices, ETFs and corporate actions, dedicated to providing a best in class experience in product support, onboarding, proactive relationship management and customer communications. You will be a part of a global client support team based in Hong Kong that provides customer support for all IHS ETF & Benchmarking Solutions (EBS) products based on GUI, API and SQL. This is a great opportunity to gain opportunity and exposure in a global support function and be the first line of support for Sell-Side customers. The role will work closely with Operations, Product and Development teams to ensure a speedy and accurate resolution of issues. The role will also include providing technical support to both existing and new, prospective customers, in liaison with the sales team. Your Role Managing and monitoring the CRM ticketing system for...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Manage and provide support for backend applications including API integration to our platforms Configure and troubleshoot issues received from users via our Zendesk ticketing system Escalate issues based on comprehensive reporting of one’s work, and analyze the business requirements and feedback from others to create and maintain documentation Coordinate with local team members to provide technical support, maintenance and resolution of issues   Requirements Fluent ability in English and Portuguese Some programming background is a big plus Bachelor’s...

Key responsibilities: • Install and configure patches and updates • Trouble shoot upgrade issues. • New environment deployments when required. • Backup and restore metadata & glossary • Monitoring of workflows, jobs, Reports scheduled • Setup /configuration and BAU of Collibra environment • Usage guides, best practices • All other items needed to support the platform as requested by LSEG • Monitoring and management of On-prem job servers/JS VMs • Management of Database and related activities (For e.g. Restoration etc.) • Management of storage and Weekly backups • Manage Single Sign on • Network Support (Performance check, uptime/recovery) • IT Change Management • Responsible for 9x5 proactive monitoring of events/logs generated from both IT Infrastructure (On-prem job-servers/JVMs, Network, Database and backup) and AWS cloud environment by leveraging LSEG tools (e.g....

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a Junior Technical Support Engineer to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.  This is an intern position in Canada.   Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume...

The Role: Senior Technical Support Manager The Location: Singapore/ Melbourne/ Sydney/ Hong Kong The Climate Service at S&P Global provides climate analytics to help the world’s financial institutions and Fortune 500 companies to measure the financial risk from climate change. We are a fast-growing, mission-driven company, recently named as the Climate Risk Advisory Firm of the Year 2021. Our mission is to embed climate data into global decision-making. We believe this will accelerate the transition to a low carbon economy and help make the world more resilient to the most important challenge of our time. The Team: Currently, we are recruiting for a Senior Technical Support Manager who will report to our Senior Director of Customer Success. You are curious, enthusiastic, and adaptable in joining our growing team, and you will serve as a liaison between customers, internal teams, and partners to resolve questions related to the scientific methodologies and...

Responsibilities: Work within a dynamic team to support a global financial software product out of Taipei, Taiwan. Primary responsibilities will include technical and production support for a large-scale production environment to support The Yield Book’s global customer base. This position entails working closely with our New York based team to provide 24x7 coverage, and will include some shifted hours including Saturday coverage. Education and Experience Required MS degree in Computer Science, Software Engineering or Engineering discipline, with outstanding academic achievement. Excellent oral and written communication skills in English. Fluent in Mandarin. Japanese and other languages are a plus. Knowledge of the Unix operating system, shell script programming skills, and an understanding of relational databases is required. Experience with any of the following technology solutions is a plus: Unix system administration skills, especially Linux....

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. The role: Here at Airwallex, we are growing fast. As a result of a significant increase in client activity, we are building a support function to ensure our clients experience a wonderful end to end onboarding. As a technical support engineer you will support clients as their solution is stood up and integrated through to on going support across when they use the platform. Day to day you...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? This role will involve investigating and resolving technical questions related to our blockchain solution, supporting from platform administrators to developers with the best practice suggestions in scenario-based problems, as well as develop and maintain updated documentation for our product knowledge.   It will include close cooperation with our development team, external developers, node operators, as well as other parties through different channels like Discord, Slack, Reddit, etc.   Location is flexible - can be in Canada, Colombia, Chile, Argentina, Brazil or other locations,...

Who are INFINOX? INFINOX is your local broker with a global presence. Built on the foundations of integrity, ambition, inspiration, and excellence, we pride ourselves on a client first approach led by our client support team. We are a multi-licensed broker with regulation licences in four major regions, including FSCA, FCA, FSC and SCB, and offer an array of products to trade. With an award winning, globally recognized trading platform, clients receive the highest quality of trading service, market leading client services, and access to innovative tools and resources.   Key Responsibilities & Skills: Important Note   This exciting opportunity has been made available due to a continued period of growth within the business. We are looking for a Technology Support Analyst who will help triage and fix reported incidents and assist the Head of Technology Production to successfully recover service levels across the business. The role will...