26 Technical Support jobs

The Role : Associate – Technical Client Support The Team : We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, & Pakistan. We provide opportunities to gain in-depth product knowledge & hone technical skills. The Location : Makati, Philippines The Impact : Your position will be meaningful as it is the link between the end-user and our products. We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction balanced with a concern for profitability and growth of S&P Global What’s in it for you :  Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can: Associate...

我们的愿景 作为全球⼗⼤数字资产交易所之⼀（仍在上升🚀），我们在交易、安全 和区块链产品创新⽅⾯提供⼀流的服务体验。 我们的⽬标是让所有⼈都能参与到加密市场的建设中来，使得最前沿的、最有潜⼒的加密货币项⽬得以安全上线并交易。你有兴趣加⼊这样⼀⽀去中⼼化团队吗？   What you will be doing 负责建设公司金融风控平台，把控潜在的市场风险、利率风险、信用风险以及操作风险等； 负责风控决策引擎对接，支持平台内所有产品线风控需求； 负责高性能、高并发、低延迟到后台系统持续优化，保障业务安全； 与风控产品、业务协同合作，共同完善风控规则、模型、特征体系建设。   What we are looking for 本科及以上学历，熟练掌握go/Python/Java开发，熟悉网络编程，具有扎实的数据结构和算法功底； 熟悉linux开发环境，熟悉Mysql的使用方法； 具备良好的分析解决问题能力、学习能力、团队协作能力，认真负责； 有高性能，高并发服务器端开发经验者优先考虑； 有数据分析经验者优先考虑。 Gate价值观 我们崇尚价值⾄上的原则，您的知识、愿景和⾃主性将在这⾥充分发挥， 我们专注于使⽤最好的产品和服务来赢得全球客户的赞誉，并将去中⼼化的理念带到世界各地。 我们的价值观包含正直、洞察、创新、求知与合作，在 Gate.io  ，我们致⼒于打造独特的Gate风格，并寻找与 Gate.io 价值观相契合的你。 我们的公司 Gate.io 成⽴于2013年，是领先的加密货币交易所之⼀，在全球范围内提供 与多种领先数字资产交易相关的服务。 Gate.io 拥有超千万的注册⽤户，被认为是全球最安全和最可靠的加密货币平台之⼀。  Gate.io 已经过区块链透明度验证，根据流动性和交易量 ，⼀直稳居全球⼗⼤加密货币交易所⾏列（CoinGecko）。

This is Adyen Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays. We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify. What you’ll do: Develop operational plans, procedures, and policies for the functional areas of responsibility ensuring SLAs, OKRs, KPIs, etc. are met or exceeded  Make data-driven decisions to improve operational quality and efficiency Foster a positive work environment and promote frequent communication among all team members...

我们的愿景 作为全球⼗⼤数字资产交易所之⼀（仍在上升🚀），我们在交易、安全 和区块链产品创新⽅⾯提供⼀流的服务体验。 我们的⽬标是让所有⼈都能参与到加密市场的建设中来，使得最前沿的、最有潜⼒的加密货币项⽬得以安全上线并交易。你有兴趣加⼊这样⼀⽀去中⼼化团队吗？   What you will be doing 负责区块链业务服务端接口开发，以及其它产品需要的区块链服务开发 支持系统性能优化、技术攻关，保证高可用、高可靠和高性能需求 需要具备一定架构能力、能够发现服务优化点，提升工程生产效率 熟悉业务和产品需求，完成功能设计、架构设计优化和研发工作   What are we looking for 软件工程或计算机相关专业本科及以上，3 年以上开发工作经验； 深入理解区块链原理，数字货币机制和主流数字货币； 扎实的编程基础，熟悉 C++/Go/python/java 中的两种以上； 熟练掌握以太坊 /比特币 /区块链的原理、机制和相关加密算法者优先； 熟悉各种数据结构和算法，对密码学，安全协议和加密算法有研究。 掌握服务器端开发技术，熟悉使用 Linux、MySQL、Redis 等技术； Gate价值观 我们崇尚价值⾄上的原则，您的知识、愿景和⾃主性将在这⾥充分发挥， 我们专注于使⽤最好的产品和服务来赢得全球客户的赞誉，并将去中⼼化的理念带到世界各地。 我们的价值观包含正直、洞察、创新、求知与合作，在 Gate.io  ，我们致⼒于打造独特的Gate风格，并寻找与 Gate.io 价值观相契合的你。 我们的公司 Gate.io 成⽴于2013年，是领先的加密货币交易所之⼀，在全球范围内提供 与多种领先数字资产交易相关的服务。 Gate.io 拥有超千万的注册⽤户，被认为是全球最安全和最可靠的加密货币平台之⼀。  Gate.io 已经过区块链透明度验证，根据流动性和交易量 ，⼀直稳居全球⼗⼤加密货币交易所⾏列（CoinGecko）。

我们的愿景 作为全球⼗⼤数字资产交易所之⼀（仍在上升🚀），我们在交易、安全 和区块链产品创新⽅⾯提供⼀流的服务体验。 我们的⽬标是让所有⼈都能参与到加密市场的建设中来，使得最前沿的、最有潜⼒的加密货币项⽬得以安全上线并交易。你有兴趣加⼊这样⼀⽀去中⼼化团队吗？   What you will be doing 负责区块链业务服务端接口开发，以及其它产品需要的区块链服务开发 支持系统性能优化、技术攻关，保证高可用、高可靠和高性能需求 需要具备一定架构能力、能够发现服务优化点，提升工程生产效率 熟悉业务和产品需求，完成功能设计、架构设计优化和研发工作   What we are looking for 软件工程或计算机相关专业本科及以上，3 年以上开发工作经验； 深入理解区块链原理，数字货币机制和主流数字货币； 扎实的编程基础，熟悉 C++/Go/python/java 中的两种以上； 熟练掌握以太坊 /比特币 /区块链的原理、机制和相关加密算法者优先； 熟悉各种数据结构和算法，对密码学，安全协议和加密算法有研究。 掌握服务器端开发技术，熟悉使用 Linux、MySQL、Redis 等技术； Gate价值观 我们崇尚价值⾄上的原则，您的知识、愿景和⾃主性将在这⾥充分发挥， 我们专注于使⽤最好的产品和服务来赢得全球客户的赞誉，并将去中⼼化的理念带到世界各地。 我们的价值观包含正直、洞察、创新、求知与合作，在 Gate.io  ，我们致⼒于打造独特的Gate风格，并寻找与 Gate.io 价值观相契合的你。 我们的公司 Gate.io 成⽴于2013年，是领先的加密货币交易所之⼀，在全球范围内提供 与多种领先数字资产交易相关的服务。 Gate.io 拥有超千万的注册⽤户，被认为是全球最安全和最可靠的加密货币平台之⼀。  Gate.io 已经过区块链透明度验证，根据流动性和交易量 ，⼀直稳居全球⼗⼤加密货币交易所⾏列（CoinGecko）。

We are looking for a Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers. We expect the Technical Support Engineer to: working in 24/7 support schedule financial systems monitoring using proprietary monitoring systems registration and resolution of service requests, incidents, and problem assistance to DevOps engineers, developers, and QA engineers communicating with client and partner company representatives knowledge exchange with fellow colleagues Qualifications 2+ years’ experience in UNIX/Linux (Ubuntu, RHEL will be a plus) advanced Windows user basic knowledge of shell script languages awk, perl, etc. strong analysis, investigation, and troubleshooting skills good command of written and spoken English language Additional skills considered an advantage: understanding of ITIL/DevOps processes and routines experience with SQL-like command language knowledge of Java programming language...

Who are we? Options is a leading managed services and IT infrastructure products provider to the global capital markets community. Founded in 1993, the company began life as a hedge fund technology services provider. Today over 200 firms globally leverage the Options platform, including the leading global investment banks, hedge funds and exchanges. We currently employ over 200 employees worldwide and are continuing to grow across offices in New York, Chicago, Belfast, London, Hong Kong, Auckland and Singapore Working for us The positions will be full-time, paid and based in Auckland, although there will be opportunities to work from other company offices in, Belfast, Hong Kong, Singapore and London for successful candidates. We welcome applications from graduates from a broad range of disciplines including those with technical and engineering backgrounds, We have a fresh new team expanding globally and we want to hear from candidates that are...

Technical Support Engineer – Options  Financial Technology - Singapore About Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. As part of an international team, you will travel the world whilst working and learning from our experts in New York, Hong Kong, Singapore, New Zealand and Belfast. Working for Options will give you first hand access to world class technology, exciting new applications and bespoke software products. Role Outline For this role we are looking for a Technical Support Engineer to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.  Responsibilities ·        Provide first line support through the call-logging software...

Desktop Support Engineer – Options  Financial Technology - Hong Kong For this role we are looking for a Support Desk Analyst to provide first level support based out of our Hong Kong office. This involves taking calls and handling the resulting incidents or service requests using the incident management system and request fulfilment processes. About Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. As part of an international team, you will travel the world whilst working and learning from our experts in New York, Singapore, New Zealand and Belfast. Working for Options will give you first hand access to world class technology, exciting new applications and bespoke software products. Role Outline For this role we are looking for a Support Desk...

Options Graduate and Placement Programme - New York About Options Options is a leading managed services and IT infrastructure products provider to the global capital markets community. Founded in 1993, the company began life as a hedge fund technology services provider. Today over 200 firms globally leverage the Options platform, including the leading global investment banks, hedge funds and exchanges. We currently employ over 450 employees worldwide and are continuing to grow across offices in New York, Chicago, Belfast, London, Cambridge, Hong Kong and Singapore. Why Options? • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia. • Continuous career development opportunities: We provide professional skills development and technical training. • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless...

Job Description & Responsibilities   TAC associates focus on ensuring a solid user experience through the responsive support of our trading software. As a technical assistance team member, you assist clients with inquiries about our software products. You serve as a liaison between internal teams and clients to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues related to our trading client programs. We need a TAC associate that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software while assisting our clients with the following:  Technical and functional support for the Interactive Brokers Trader Workstation, including connectivity, network testing, Java configuration, security protocols by phone, chat and tickets Problem management with a focus on wide-scale technical issues Liaising between...

This is Adyen We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. Team Lead, Technical Suppor t As a Technical Support Team Lead, based in San Francisco, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the technical support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Technical Support Engineer You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you're directly working with the (technical) teams of our amazing merchant base. Changes you make for them have direct impact on their ability to take payments and further grow their – business. In order to do this, you will be working closely with multiple different teams, such as Sales, Account Management and Product Development. Your team is...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first point of contact for Adyen’s merchants across the globe and work directly with them to help solve complex technical and operational questions. As a support engineer, you will have a direct impact on their ability to process payments, leverage the right products and grow their...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you Technical Support Engineer - Bank & Issuing Adyen for Platforms is Adyen’s solution tailored to Marketplaces & Platforms and solves for the challenges of companies running this fast-growing business model. With its fully in-house built & flexible solution, Adyen is uniquely positioned to power these businesses. The growing variety in our merchant base is a testament to the comprehensiveness of Adyen for Platforms. From traditional marketplaces like eBay, to...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Technical Support Engineer - Platforms Adyen for Platforms is Adyen’s solution tailored to Marketplaces & Platforms and solves for the challenges of companies running this fast-growing business model. With its fully in-house built & flexible solution, Adyen is uniquely positioned to power these businesses. The growing variety in our merchant base is a testament to the comprehensiveness of Adyen for Platforms. From traditional marketplaces like eBay, to vertically...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Team Lead, Technical Support As a Technical Support Manager, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the technical support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. What you’ll do Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world. Your challenge will be remotely identifying, analyzing, troubleshooting and solving both hardware and software issues on a range of different devices. This means working directly with merchant technical engineers and store managers, or working with internal...

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. What you’ll do Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world. Your challenge will be remotely identifying, analyzing, troubleshooting and solving both hardware and software issues on a range of different devices. This means working directly with merchant technical engineers and store managers, or working with internal...

This is Adyen Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays. We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify. What you’ll do Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world. Your challenge will be remotely identifying, analyzing, troubleshooting and solving both hardware and software issues on...