35 Technical Support jobs

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global  solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Technical Support Engineer You will operate as a first point of contact for Adyen’s merchants across the globe and work directly with them to help solve complex technical and operational questions. As a support engineer, you will have a direct impact on their ability to process payments, leverage the right products and grow their business. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to...

Key responsibilities: • Install and configure patches and updates • Trouble shoot upgrade issues. • New environment deployments when required. • Backup and restore metadata & glossary • Monitoring of workflows, jobs, Reports scheduled • Setup /configuration and BAU of Collibra environment • Usage guides, best practices • All other items needed to support the platform as requested by LSEG • Monitoring and management of On-prem job servers/JS VMs • Management of Database and related activities (For e.g. Restoration etc.) • Management of storage and Weekly backups • Manage Single Sign on • Network Support (Performance check, uptime/recovery) • IT Change Management • Responsible for 9x5 proactive monitoring of events/logs generated from both IT Infrastructure (On-prem job-servers/JVMs, Network, Database and backup) and AWS cloud environment by leveraging LSEG tools (e.g....

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer  You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you are directly working with the technical teams of our amazing merchant base. Changes you make for them have a direct impact on their ability to accept payments and further grow their business. In order to...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. What you’ll do: Hire, develop and lead an inclusive, engaged, collaborative, and high performing team Collaborate with global executive leaders across the organization to ensure that the long-term strategy of the support department is being achieved  Develop operational plans, procedures, and policies for the functional...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Support - Deployment Specialist Job Purpose What does a successful Technical Support - Deployment Specialist do at Merchant One from Fiserv? With a 20-year track record providing full-service credit card processing using the best technology available, Merchant One from Fiserv stands out as a top tier provider in multiple industries. Positioning ease of use and compliance as top-priorities, Merchant One provides quick and painless...

Key responsibilities: • Install and configure patches and updates • Trouble shoot upgrade issues. • New environment deployments when required. • Backup and restore metadata & glossary • Monitoring of workflows, jobs, Reports scheduled • Setup /configuration and BAU of Collibra environment • Usage guides, best practices • All other items needed to support the platform as requested by LSEG • Monitoring and management of On-prem job servers/JS VMs • Management of Database and related activities (For e.g. Restoration etc.) • Management of storage and Weekly backups • Manage Single Sign on • Network Support (Performance check, uptime/recovery) • IT Change Management • Responsible for 9x5 proactive monitoring of events/logs generated from both IT Infrastructure (On-prem job-servers/JVMs, Network, Database and backup) and AWS cloud environment by leveraging LSEG tools (e.g....

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Technical Support Engineer Job Purpose What does a successful Client Technical Support Engineer do at Fiserv? Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of...

Client Technical Support- TAC - French As a member of the Client Technical Support, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.  The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the ability to recognize, investigate, and escalate client reported issues related to our platforms.  If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward as part of team that is building one of the world’s strongest brokerage brands. Responsibilities: Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers’ platforms o     Desktop applications (Windows, macOS, and Linux) o     Mobile...

S&P Market Intelligence Early Careers The Role: EDM Product Technical Support, Graduate The Team:  The EDM Product Support Engineer is part of a global team based in Dallas, Manchester, and India. The team is responsible for Supporting our On-Premises and Hosted clients. This consists of in-depth investigation/analysis, reproduction, and resolution of customer issues, which includes: Advising on workarounds and identifying issues for bug fixing by the development team. Interacting with clients and colleagues to ensure accurate and timely information flows. Providing 1st Line support, when necessary, which includes responding to telephone and online support queries. Joining the on-call support rotation, which rotates every week and provides additional pay. The team in Dallas currently has 5 members varying in strengths, roles, and responsibilities. It also has a vast range of experience. The team prides itself on teamwork and professionalism. The Impact:...

Job Description: Under minimal supervision, provides phone, chat and email support to customers that use Dow Jones Integration & Destination products.  As a Technical Support Executive, you’ll represent Dow Jones as you manage and resolve issues from customers who are using Dow Jones products.  In addition, your responsibilities will include, but will not be limited to, the following: Be a liaison for integrators during the installation of Dow Jones Factiva products and solutions. Communicate best practices to customers using Dow Jones Products and Services. Work with customers to troubleshoot and resolve technical issues. Provide operational support for Dow Jones API’s and Web Services. Perform investigation and analysis to solve problems and escalate issues to product management and development. QUALIFICATIONS:   Required Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM....

What will you contribute? Reporting to Sandeep Prahladhan, the Associate Technical Engineer (Customer Support) is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as an Associate Technical Engineer will include, but are not limited to, the following: Respond to customer requests,...

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $900 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. The role: Here at Airwallex, we are growing fast. As a result of a significant increase in client activity, we are building a support function to ensure our clients experience a wonderful end to end onboarding. As a Senior Technical Support Engineer you will support clients as their solution is stood up and integrated through to ongoing support across when they use the platform. You will be required to troubleshoot and problem...

This is Adyen We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. Technical Support Engineer Adyen is looking for a Technical Support Engineer in São Paulo Brazil to operate as a first interface with many of Adyen’s merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology company...

Key Accountabilities This is an exciting opportunity to join Europe’s fastest growing board portal solution and to build on the success of iBabs. You will manage the technical setup of iBabs client environments including the integration with 3rd party tools like Microsoft Office 365, Document Management Systems and/or Workflow Systems, supporting the data migration process, supporting MDM implementations (e.g. Microsoft InTune), monitoring logfiles, testing and keeping documentation and our knowledge base up to date. We are looking for a Technical Support Engineer that will bring a fresh and energetic approach to problems and a focus on continuous improvements! We have an intercultural environment where people that are eager to learn and to get things done can thrive and grow. Profile and Skills iBabs is looking for a team member with Strong analytical and troubleshooting skills Strong problem-solving skills and ability to work in a fast-paced environment...

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America. The Director, Technical Support leads the global technical support function at Airwallex supporting both our Financial OS and Enterprise customers. Your goal is to ensure any customer issues are managed according to our agreed SLAs, whilst  improving how we scale as a business.   Who you will be doing: Manage and develop global technical support teams to ensure the highest level of customer...

Job Title Client Technical Support Rep Job Purpose What does a successful Client Technical Support Rep do at Fiserv? A Fiserv Technical Support Engineer II position provides technical support via Fiserv Self-service Portal and Mobile Banking customers, as well as internal Fiserv departments (Hosted Operations, System Administration, PS) implementing Enterprise products. The Technical Support Engineer is responsible for diagnosing, troubleshooting, repairing, and documenting complex computer systems and/or software issues and questions. What you will do: Troubleshoot customer problems of various complexities in a highly technical environment/provide technical support via our portal to Fiserv Self Service Banking customers. Customer issues may be related to code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...

About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.   We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves...