75 Technical Support jobs

We expect Senior Systems technical Support Engineer to: work on the deployment, installation and configuration of sophisticated Market Data/Trading/Finance and related software work on the administration of UNIX/Linux OS – installation, configuration and maintenance work on the administration of Network Equipment (Cisco, etc) be active on the assistance for developers, participation in DevOps activities implement automation activities in order to get rid of any routines install, manage, integrate and evolve in-house developed and external well-known monitoring systems (Zabbix, etc) work on the design, installation and configuration of managed servers (including physically racking and connecting the equipment to third-party devices) and cloud-based servers, networks provision servers and storage, configuration of firewalls, VPN, monitoring, etc. automate cloud and hybrid (on-prem/cloud) platform and systems deployment, including load-based auto-scaling approaches be...

Dealogic, a division of ION Analytics, is the market leader in providing solutions to Investment Banking, Capital Markets, Sales, Trading & Research and Institutional Investors.   Our mission is to enable the global capital markets to operate in the most effective and impactful way.  We do this by connecting investment banks and the buy-side via our innovative and market leading solution, which integrates content, analytics and technology.  Our platform is used by the world’s leading financial institutions.   The Technical Support Engineer will work closely with client-based IT groups, internal client engagement teams and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution.   The Technical Support Engineer is responsible for managing frontline relationships with our clients. This includes dealing with client queries, identifying and resolving issues....

Dealogic, a division of ION Analytics, is the market leader in providing solutions to Investment Banking, Capital Markets, Sales, Trading & Research and Institutional Investors.   Our mission is to enable the global capital markets to operate in the most effective and impactful way.  We do this by connecting investment banks and the buy-side via our innovative and market leading solution, which integrates content, analytics and technology.  Our platform is used by the world’s leading financial institutions.   The Technical Support Engineer will work closely with client-based IT groups, internal client engagement teams and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution.   The Technical Support Engineer is responsible for managing frontline relationships with our clients. This includes dealing with client queries, identifying and resolving issues.   Duties...

Responsibilities: working in 24/7 support schedule financial systems monitoring using proprietary monitoring systems registration and resolution of service requests, incidents and problem assistance to DevOps engineers, developers and QA engineers communicating with client and partner company representatives knowledge exchange with fellow colleagues Qualifications Requirements: UNIX/Linux training (Ubuntu, RHEL will be a plus) experience in Unix/Linux command line basic knowledge of shell script languages awk, perl, etc. strong analysis, investigation and troubleshooting skills good command of written and spoken English language Additional skills considered as an advantage: job experience in Linux environment understanding of ITIL/DevOps processes and routines experience with SQL-like command language knowledge of Java programming language experience with trading/exchange/risk management software usage experience with Atlassian software (JIRA,...

We expect Senior Systems technical Support Engineer to: work on the deployment, installation and configuration of sophisticated Market Data/Trading/Finance and related software work on the administration of UNIX/Linux OS – installation, configuration and maintenance work on the administration of Network Equipment (Cisco, etc) be active on the assistance for developers, participation in DevOps activities implement automation activities in order to get rid of any routines install, manage, integrate and evolve in-house developed and external well-known monitoring systems (Zabbix, etc) work on the design, installation and configuration of managed servers (including physically racking and connecting the equipment to third-party devices) and cloud-based servers, networks provision servers and storage, configuration of firewalls, VPN, monitoring, etc. automate cloud and hybrid (on-prem/cloud) platform and systems deployment, including load-based auto-scaling approaches be...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.   Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties. This is a full-time position that can be remote. We are open to candidates from other locations as well, ideally, from North America timezones.   Responsibilities: Provide...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.   Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties. This is a full-time position that can be remote. We are open to candidates from South East Asia also.   Responsibilities: Provide technical support and handling urgent...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties This is a full-time position that can be remote   Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in...

    Responsibilities Working with internal teams and ecosystem partners on API solutions and integration tools Read through technical documentations and recommendations, and coordinate responses and efforts across various channels Advice ecosystem partners on deploying smart contracts on BSC Advise BSC team on technical projects and drive initiatives to enable a more robust and connected BSC ecosystem Coordinate initiatives such as getting feedback on ecosystem standards (eg. NFT metadata standards) Make recommendations on enabling more web 2 companies and products to easily bridge into web 3 world   Requirements Software Development background, full-stack preferred,Blockchain Development experience with NFTs, Minting, Token creation, Smart Contracts, web3, DAOs Experience in managing Blockchain solutions,Good understanding of DeFi technologies and protocols,Envisioning how different...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.   Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities: Responsible for the daily maintenance of the server, including configuration, optimization, backup, troubleshooting, etc.; Responsible for the daily maintenance of the company's existing systems, and deal with common problems in the use of the system.   Requirements: Extensive AWS management experience; Proficient in scripting languages such as Shell/Python, have certain programming ability, and experience in actual project development/maintenance is preferred; Proficient in Linux, Windows server...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a Junior Technical Support Engineer to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.    Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic. Strong...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a Junior Technical Support Engineer to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.  This is an intern position in Singapore.   Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a passionate and experienced Blockchain Technical Operations Specialist Binance Smart Chain(BSC) Eco-system. BSC is a EVM compatible blockchain and in the past year, BSC has become one of the largest public blockchain with more than 800 DeFi and dApps have been deployed on BSC and attracted  more than 1 millions daily active users (addresses) in the peak time. The successful candidate will join the innovative and fast changing field to build a new era of blockchain.    Job Responsibilities: Responsible for investigating and resolving the technical issues timely...

What will you contribute? Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical/developer competencies, responsible for handling and resolving the raised issues in the shortest time possible. He also uses his technical expertise to assist functional consultants on a need basis. At times, he may be called upon to do testing on beta deliveries or fixes before they are released to customers. Responsibilities & Deliverables: Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following: ·          Respond to various customer requests of low/medium/high complexity, being able to understand the...

What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high level infrastructure support. On a daily basis, you will collaborate with our  Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory....

What will you contribute? Reporting to the Technical Manager , the Senior Technical Support Engineer s the key interface between Finastra clients on one side and Financial Messaging & Services (FMS) organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the following:...

What will you contribute? Provide professional application and technical support & consultation to clients of Finastra Corporate Product, typically banks. Respond to user requests in accordance with SLAs Ensure that the clients are able to utilize the product properly as per their needs. You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product. Act as initial escalation point for Operations & Application Support staff and the customer; provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management. Be a part of the triage team once enough experience is accumulated. Work collaboratively with customers’ and Finastra technical groups including for connectivity to various interfaces/applications. Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, relevant information and...

What will you contribute? Reporting to the Technical Support Manager , the Senior Technical Support Engineer is the key interface between Finastra clients on one side and Financial Messaging & Services (FMS) organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The  Senior Technical Support Engineer  also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the...