22 IT Support jobs

ABOUT US   We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

WHO ARE WE?   ION is a market leading FinTech company providing pioneering software and consultancy services to customers around the globe. We serve large financial institutions, niche trading firms, central banks, and multinational corporations. Our mission is automation through innovation. We simplify complex processes, streamline, and digitize businesses, building a competitive advantage for our customers. Our products help the world's leading organizations do more, in a better and simpler way than ever before.   ION software underpins the global fixed income, FX, and derivatives markets, and we are a leading market provider of treasury and commodity software. With a dynamic team of 5,000+ employees, 50+ global offices, and over 2,450+ clients worldwide, ION provides an unparalleled experience for those who share our passion for growth and technology evolution.     WHAT ARE WE TRYING TO DO?   ION's flagship office in North America, based in New York, with...

WHO ARE WE?   We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

Job Description Primary point-of-contact for support of all end-user hardware and software, including: Windows workstations, virtual, physical and Thin Clients Microsoft Teams, Headsets/Webcams, Basic Desk Phone Configuration Video Conferencing Equipment VMWare Virtual Desktops, Thin Clients, and Horizon View MS Office products and All Major Browsers Remote Access Mobile phones Printers/Copiers        Responsible for several day-to-day tasks:    Hardware and Software Procurement and Asset Management    New User Setup    Virtual Desktop Administration    Software Deployment    Patching of Microsoft and other products    Break/Fix Support    AD Management and Token Administration    Equipment setup and cabling for desk moves and changes    Identify common issues/inefficiencies and work towards stream-lining our processes.    Provide local and remote support for end-users in London and Amsterdam    Train end-users on technology and communicate...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? We are looking for a talented IT Support Engineer to join our core tech team. We are continuing to build up our next generation crypto-currency exchange and are looking for eager, hard-working problem solvers that can support our business IT and global users. This is a full-time position that can be based from anywhere in Europe on a remote basis.   Responsibilities: Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others Responsible for regular support for...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others; Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests; Routing those Incidents and Service Requests that require reassignment to other Service Teams; Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible; Continually...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Our IT department is growing and we are looking for an IT Support Specialist to join the team. We are looking for a person with excellent communication skills and customer service calling.   Responsibilities Acting as the first point of contact for the troubleshooting of service requests related to hardware configuration, software, application, and network problems among others Making full use of available tools during the diagnosing and execution stages of Incidents and service requests Routing those Incidents and service requests that require reassignment to other service...

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped over 20 million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have more than 3000 people, based in 20 offices around the world, working on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.   About the role The Revolut People team is pivotal to how we support our people and manage a seamless experience for them each day. From...

Responsibilities Knowledge on supporting below:  Desktop, Laptop, MacBook, Mobile Device (IOS& Android) Basic Network and wireless network, printing, Video Conference system, UPS, Windows Server, virtualization and HCI system. Good to have knowledge: Door security access control, CCTV, various office OA and AV. IT Documentation skills. Requirement(s) ·        Proactive, committed and responsive to deal with fast, rapid, and agile environment. ·        Must be flexible on job duties and responsibility. ·        Flexible to work in shift, odd hours, weekend and public holiday. ·        At least 3-5 years of IT support experience. ·        Fluent in reading and writing English & Mandarin (to liaise with colleagues from China & Hong Kong) ·        Polite and willing to learn attitude with good people and communications skills.

About the job:   Responsibility: •Acting as single point of contact for internal/external applications running across Saxo Bank. •Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc. •Agile ceremonies are conducted as per department guidelines. •Work independently on technical tasks for Service Desk, complying to relevant best practices. •Estimate and plan own tasks with accepted accuracy. •Being a key player in the future progression/development of Service Desk. •Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time. •Ensure efficient communication, dialogue and collaboration between Infrastructure and stakeholders •Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team. We offer:   Online trading is evolving at a...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role This is a fully remote role for the most part, but you will be required to travel to the Dublin office for any IT/network/security issues. Therefore you must live in commutable distance to Dublin. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data security. If our words have struck the right chord with you and you are up for...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role This is a fully remote role, we will consider applicants based in North America. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data...

Equiti is hiring an ITOC for its ITOC pillar (IT Operations Centre) and this position will be located in Dubai, UAE.   The ITOC Analyst will provide first and second line + third line technical support to Equiti internal staff and must be able to work whilst communicating with the ITOC team globally.   The objective of the Equiti ITOC is to have a dedicated team of IT support professionals globally distributed that deals with operational IT support across across multiple geographical locations throughout Equiti’s globally distributed offices and global data centers.   The Equiti ITOC is a dedicated team of IT support specialists to process and support all of the branch offices and users support globally for the Equiti Group The ITOC team’s primary objective is to ensure IT support is effective and efficient across the Equiti Group. ITOC is processing all 1st line, 2nd line requests for users support to enable Equiti...

About the Job:     Responsibility: •Provide onsite Business support of Core trading teams (Electronic Trading desk, MAC-TQ and Market Risk) •Create and follow up on incident and/or problem tickets •Responsible for documenting clear description and correct CIs in Incidents and Problems •Document knowledge and ensure documentation is available for other team members •Understand the plans and processes for critical system failure and disaster recovery •Facilitate root cause analysis and post mortem learnings after major incidents •Run task force on major Incidents and problems •Coordinate and manage change approvals through change management procedures •Ensure efficient communication and collaboration between ITBS, IT dept and business stakeholders •Facilitate and support Problem Management Process implementation •Mentor your team members and act as role model for them •Coordinate holidays and shift...

About the job:   Your technical profile: MS 365 MS Teams Windows 10 Able to support application and OS installations Good understanding of end user hardware Basic networking skills Experience with an ITIL driven ticketing systems / ServiceNOW preferred Minimum of 2 years’ experience in supporting complex desktop environments or you have completed your ICT degree recently Experience in an international company (financial industry would be an asset)   Personal: Fluent in English Very good communication and people/training skills You are process driven and you have good documentations skills Ability to work closely with End Users Team player, keen to learn, highly self-motivated Willingness to travel multiple times a month to other Saxo Bank offices in the EMEA region   We offer:   Online trading is evolving at a rapid pace. That’s why innovation and development are crucial...

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are looking for a Senior IT Support Engineer to join our growing Operations team.   WHAT YOU WILL DO Provide comprehensive and timely IT support to all employees Exercise security best-practices and monitor and train employees to do the same Maintain & provision employees hardware and software for a global taskforce Perform on-boarding/off-boarding and re-provisioning procedures Support the setup and management of new and existing infrastructure Support handling user administration and auditing of all third-party service accounts Manage office LANs, wifi, and video conferencing systems Support the operations teams in all projects including...

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are looking for a Senior IT Support Engineer to join our growing Operations team.   WHAT YOU WILL DO Provide comprehensive and timely IT support to all employees Exercise security best-practices and monitor and train employees to do the same Maintain & provision employees hardware and software for a global taskforce Perform on-boarding/off-boarding and re-provisioning procedures Support the setup and management of new and existing infrastructure Support handling user administration and auditing of all third-party service accounts Manage office LANs, wifi, and video conferencing systems Support the operations teams in all projects including...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Cambridge MA, oneZero empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team.   oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work 2021:  https://www.bintelligence.com/blog/2021/3/11/20-companies-named-2021-best-places-to-work   Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team ( https://goo.gl/vbXw8i ).   Job Purpose We are...

You will ensure health, uptime and performance of all our production applications and systems by monitoring our application system and provide incident response (debug and resolve production issues) You will deploy applications and their components to production servers and work alongside Infrastructure and Development engineers to ensure speed of delivery and stability. You will provide top-level support  for applications and internal tools and be on-call for critical services. Qualifications BS/MS degree in Computer Science or related technical field involving coding with a first experience in IT (internship included) Good knowledge of LINUX/UNIX command line as well as of Python . Experience with one of the following scripting languages is an asset: Perl, Ruby, Go, Java. Experience with one of the following is a plus: Docker/Swarm/Kubernetes/Puppet/ELK stack You are open-minded, motivated and willing to learn in a fast-paced environment...