5 IT Support jobs

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others; Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests; Routing those Incidents and Service Requests that require reassignment to other Service Teams; Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible; Continually...

Ripple is seeking a dynamic manager for our growing team of IT Support members. This position is based in San Francisco, California, and will be responsible for managing and delivering the best IT support on the planet - enabling employees to innovate and operate at their peak potential.    WHAT YOU'LL DO: Manage, develop, and train a global team of technical support personnel within our IT Support group including hiring, performance management, and career development. Monitor service level metrics and response times and redirect team activities as needed. Design and execute projects to improve systems and operations. Develop and document new support and operations processes. Manage hardware and software purchasing (including new employee onboarding technology setup) for San Francisco and the Americas. Ensure accurate asset management records. Support Ripple’s employees in resolving problems with IT, AV and Communications systems. Willingness...

Join the INTERACTIVE BROKERS Team! Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. We are looking for IT Support Specialist to join our Technical Clearing Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and business technology must be maintained, monitored and supported across the globe 24/7. To achieve that goal, Interactive Brokers maintains a team of operations associates around the world to monitor and troubleshoot all issues pertaining to the clearing system. The operations associate job involves interacting with business and development teams to provide ongoing support to our automated systems, to provide an enhanced...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained   to find out more about us! About the Role This is a fully remote role, we will consider applicants based in Europe. Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role Our ideal candidate is a self-starter, enjoys complex and ambiguous technical issues, has a keenness for problem solving, is able to see the bigger perspective and provide expert insights into business solutions, and above all, is immensely passionate and diligent about technology and data security. If our words have struck the right chord with you and you are up for...