Full time
Binance
Colombia, Bogota
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Responsibilities: Handle and review assigned cases within available SLAs, including advising relevant stakeholders on next steps Maintain escalation log and ensure all escalations to the team are promptly reviewed and resolved Maintain client off-boarding log and support client off-boarding process where required Where there are grounds for suspicion or requirement for guidance in relation to a case, escalate accordingly to the team lead and relevant MLROs Partner with relevant internal stakeholders to strengthen quality of SARs, and ensure...