56 Customer Support jobs

Customer Support Associate - Portuguese Speaking We’re looking for new Portuguese speaking Customer Support Associates   to join our team of CS Rockstars in our Tampa, Florida office! Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking .  You’ll receive a competitive package including a starting salary of  $20.50 per hour  +  Restricted Stock Units (RSUs)  in a profitable company +  best in class benefits!  ( more info below  😉) Read more about our open roles and Wise here: https://www.wise.jobs Your mission: Your mission is to help Portuguese speaking customers have an excellent experience with Wise via phone and email contacts. This isn't your normal call center - we do things differently - and our Portuguese speaking Customer Support Associates are here to help millions more potential...

We’re looking for a Customer Support Associate who has an excellent command of both Bahasa Indonesia and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and beyond...

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system. Filter and escalate enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department. Manage the resolution process for customers relating to data and applications, and technical for Refinitiv products and services. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other...

Role Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across the organization...

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

Responsibilities Provide first level support covering application usability & customization; content search, explanation & integrity for Trading, Risk Management, Media and Wealth Management customers  Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages. Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues. Meet all access targets across telephony, electronic and live chat channels.  Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate. Build and maintain local and overseas relationships with other Frontline teams, Advanced Support, Workflow Specialists and other resolver groups across...

We’re looking for a Customer Support Agent who has an excellent command of both Japanese and English to join our growing team in Tokyo. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to bring about the best experience possible with our products, via email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours/days off for these shifts) Go above and beyond...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 13 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Budapest. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission : to make money without borders the new normal . We’ve got 15 million customers across the globe and we’re growing. Fast. And it’s not just our business that’s growing fast, our team is growing too! We’re looking for a passionate English-speaking Customer Support Associate to join our team in Tallinn. You’ll play the key role in helping our customers have a great experience with Wise, you’re the link between our customers and teams, helping our product teams identify areas for improvement. We work differently and we’re proud of it! This is not your average customer service job, there’s no hand holding and we trust each other to get stuff done. At Wise you’ll have the opportunity to have real impact, grow your skill set and work across...

We’re looking for a Customer Support Associate  who has an excellent command of both Cantonese and/or Mandarin and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and...

We’re looking for Customer Support Associates who has an excellent command of both Thai and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise. Your mission :   Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking . Your mission is to help customers have the best experience possible with our product working across email, phone and chat. The role will give you the opportunity to : Help customers have the best experience possible with our product working across email, phone and chat Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift Go above and beyond the call of...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team! Your mission:   Your mission is to lead our biggest consumer support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Consumer and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more.. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 You'll partner directly with the teams building key elements of the European customer experience as they cover topics such as help...

Institutional portfolio managers, investment advisers, insurance companies, banks, hedge funds and broker/dealers value The Yield Book for the fast and broad access it provides to financial models, databases, analytical tools and high-speed computations. The Yield Book offers market-leading data and cashflows modeling for in-depth security and portfolio analysis ranging from vanilla bonds to highly structured mortgages and complex derivatives for clients to comprehensively address their requirements. Capable of handling the most complex fixed income products, The Yield Book is a trusted source for in-depth risk analytics, regulatory stress-testing and complex portfolio analysis across global markets.  The primary role of the Fixed Income Analytics Customer Support team is to take ownership of and resolve customer inquiries on modeling and instructional use of the suite of Yield Book products, including The Yield Book user interface, Yield Book Add-in for Excel, Yield Book REST...

Paysend is a UK-based FinTech company that has over 5 million customers and is on a mission to change the way that people and businesses globally manage their money. Our growth has been fast and exciting. We were the first FinTech company to introduce global card-to-card transfers, connecting 12 billion cards issued by the international payment systems Mastercard, Visa, China Union Pay and local cards schemes, and we have strategic partnerships with many of the world’s top payment companies. Born in April 2017, we now serve customers in over 150 countries and have over 200 employees, having more than doubled in size since March 2020. In May 2021, we secured US$125 million in a Series B funding round which valued the company at US$700+ million. Since then we’ve expanded into Asia-Pacific with the opening of our Singapore headquarters, we've opened our Americas and LatAm headquarters in Miami, and recently launched our new European Technology Centre in Belgrade,...

Institutional portfolio managers, investment advisers, insurance companies, banks, hedge funds and broker/dealers value The Yield Book for the fast and broad access it provides to financial models, databases, analytical tools and high-speed computations. The Yield Book offers market-leading data and cashflows modeling for in-depth security and portfolio analysis ranging from vanilla bonds to highly structured mortgages and complex derivatives for clients to comprehensively address their requirements. Capable of handling the most complex fixed income products, The Yield Book is a trusted source for in-depth risk analytics, regulatory stress-testing and complex portfolio analysis across global markets.  The primary role of the Fixed Income Analytics Customer Support team is to take ownership of and resolve customer inquiries on modeling and instructional use of the suite of Yield Book products, including The Yield Book user interface, Yield Book Add-in for Excel, Yield Book REST...

S&P Global The   Role:   Customer Support Analyst Summary A career path responsible for receiving and resolving phone and email inquiries from customers. Includes basic inquires associated with customer access and entitlement, general product questions, basic billing and invoicing, some order placement. Responsible for escalating to Tier 2 customer care or other teams as necessary. What you will be doing: As a Customer Support Analyst, you will join a growing team in helping to provide support for the customers. Resolve basic customer phone and email inquiries Gathers information and escalates to Tier 2 or other teams as necessary Utilize Customer Care and S&P Global systems to open, manage and resolve inquiries Works under general supervision within a team Requires to be limited independent decision-making Follows clearly defined and practices Handles most basic internal/external queries across a range of products May have more detailed...

The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...