51 Customer Support jobs

End Date Wednesday 14 June 2023 Salary Range £23,418 - £26,020 We support agile working – click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time role based on the Isle of Man Job Description We’re looking for people who will play a key role in servicing our Islands & Expatriate customers through their banking journey. In this varied role, you will be working within our Account Services Written & Scanning team as part of an Operations centre in the Villiers house office. You will be handling customer activities from initial query to completion or hand-off as appropriate, supporting our customer facing colleagues in providing an outstanding customer service. Responsible for servicing requests received by email, letter, and assisting our contact centre by phone, ensuring the right action has been taken to complete and resolve...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients in the region. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific...

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

German Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in German Log and classify all calls and requests for assistance in the customer...

Role Responsibilities & Key Accountabilities: Shift is to cover/support fixed AMERS Hours . Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Knows, understands and applies company policy and procedures to resolve customer issues. Logs and classifies all calls and requests for assistance in CRM (Salesforce). Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: Limited previous experience in customer support functions Applies general knowledge of business, developed...

Spanish Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Spanish Log and classify all calls and requests for assistance in the customer...

Portuguese Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Portuguese Log and classify all calls and requests for assistance in the customer...

The Customer Support Executive – Quant is responsible for providing effective and timely support to customers in relation to Refinitiv Quantitative Analytics (RQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Customer Support Executive resolves issues utilizing complex information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as...

German Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in German Log and classify all calls and requests for assistance in the customer...

Role Summary Chinese Language Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service by Phone and Email in Mandarin or Cantonese languages. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Mandarin or Cantonese. Log and classify all calls and requests for assistance in the customer...

The Frontline Support Group provides a globally consistent 24X7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to  LSEG’s breadth of expertise, to deliver a world class service experience. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Role Responsibilities & Key Accountabilities: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve...

Role Summary: Technical Customer Support Executives is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone and email regarding technical issues for sell-side and buy-side Mandarin-speaking customers. This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues. The executive requires to develop and to maintain a solid understanding of technologies and Refinitiv’ products and applications. Role Responsibilities: Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers...

Role Summary Chinese Language Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, and data integrity inquiries from customers.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service by Phone and Email in Mandarin or Cantonese languages. This includes active focus on enquiry resolution, a positive customer-focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Mandarin or Cantonese. Log and classify all calls and requests for assistance in the customer...

Italian Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Italian Log and classify all calls and requests for assistance in the customer...

French Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in French Log and classify all calls and requests for assistance in the customer...

Turkish Language Customer Support Executive Trading and Banking Workflow delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer’s query. YOUR DAILY TASKS Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Turkish Log and classify all calls and requests for assistance in the customer...

Position Overview: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and...

Job Description Summary: Arabic Language Support Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanor always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction by Phone, Chat or email in Arabic. Log and classify all...

CUSTOMER SUPPORT TEAM MANAGER – Asian Language Support The Customer Support Team Manager is responsible for the day-to-day management of team supporting customers of LSEG, Trading and Banking products in Asian languages; specifically, Indonesian & Malaysian Bahasa, Thai, Vietnamese and Korean. This role is people manager role with occasional hands-on operational duties in case of escalations and includes leading a group of customer support executives. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking products in Asian languages (specified above), to proactively respond and handle customer queries and communication...

Position Overview: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. • Manage the resolution process for customers relating to data and applications for a particular product/s. • Track enquiry resolution progress and...