Full time
London Stock Exchange Group
Zhongguancun, Zhongguan Village, Haidian District, Beijing, China, 100086
Provide industry-leading Data & Application support for customers in Mainland China and Taiwan using Refinitiv applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately Track resolution progress and proactively provide updates to customers until issue resolved. Identify and escalate problems affecting both multiple customers and single users to speed up resolution progress. This would include escalations to all relevant stakeholders, including Team Manager, sales, technology or any appropriate resolver group. Recognize and escalate recurring problems, inferior processes or outdated procedures. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Strive to improve customer experience Accept additional projects or areas of responsibility that will improve the team’s...