151 Customer Support jobs

Provide industry-leading Data & Application support for customers in Mainland China and Taiwan using Refinitiv applications and products Work closely with other local and overseas teams to provide exceeded and seamless customer experience Log and classify all queries, requests and actions accurately Track resolution progress and proactively provide updates to customers until issue resolved. Identify and escalate problems affecting both multiple customers and single users to speed up resolution progress. This would include escalations to all relevant stakeholders, including Team Manager, sales, technology or any appropriate resolver group. Recognize and escalate recurring problems, inferior processes or outdated procedures. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Strive to improve customer experience Accept additional projects or areas of responsibility that will improve the team’s...

What will you contribute? Reporting to the Team Lead for Bangalore, the Customer Support Lead role is based in Bangalore. The holder of the role would be working as part of a global team. The holder of the role would be a domain expert, who would primarily be a dedicated resource for prioritizing and managing issues reported by our top clients and ensuring their cases progress quickly to their final resolution. The holder of the role would also be expected to provide training to the clients, besides sharing best practices. The holder of the role would have to resolve complex cases, follow up on critical customer projects, set up special validation plans or take on specialized tasks in his/her area of expertise. Domain and Functional analysis of highest order is expected using troubleshooting skills to find the root cause of issues. This role is an individual contributor role and part of a team of technical and function experts who would work together to meet committed...

Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 19 global locations and have raised over US$800 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. As the Customer Support Specialist (Helpdesk level 2) - you'll take inbound service requests by phone calls and email escalations from our L1 support team.  Use your technical expertise and passion for outstanding customer service to answer questions and or troubleshoot issues to find solutions.      Some tasks include but not limited to: Respond to inbound payment queries, resolving account issues and educating customers on...

Key Responsibilities  (Key accountabilities of the job) 1.    Product knowledge -    Has acquired a solid understanding of the overall functionalities and capabilities in the product domain of Lending. -    Capable of properly validating requirements, reviewing specifications, and participating in the validation of new releases  -    Uses solid understanding of market practice, 3rd party products, trouble-shooting, technical architecture and processes to add value by proposing product enhancements and improvements 2.    Issue Investigation -    Handles complex cases and involves other parties from the Development Center, when necessary -    Follows Best Practices for case  management and takes a systematic and methodical approach to resolving complex solutions 3.    Case tracking  -    Is capable of working on multiple tasks simultaneously, with regular interaction with the client  -    Manages multiple tasks in parallel under pressure and when necessary promptly investigate...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Senior Customer Support Team Lead is responsible for both team leadership and operational management within the CS department. You are expected to bring significant assistance to the CSM in regards to projects on top of the leadership accountabilities.  You will: Operational Management:  Manage team reporting and operational management including team metrics and KPIs (including WBR/MBR, quarterly review etc); Provide coaching, training, assessments (including other Team Leads); Consult and promote usage of...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Senior Customer Support Team Lead is responsible for both team leadership and operational management within the CS department. You are expected to bring significant assistance to the CSM in regards to projects on top of the leadership accountabilities.  You will: Operational Management:  Manage team reporting and operational management including team metrics and KPIs (including WBR/MBR, quarterly review etc); Provide coaching, training, assessments (including other Team Leads); Consult and promote usage of...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: The Senior Customer Support Team Lead is responsible for both team leadership and operational management within the CS department. You are expected to bring significant assistance to the CSM in regards to projects on top of the leadership accountabilities.  You will: Operational Management:  Manage team reporting and operational management including team metrics and KPIs (including WBR/MBR, quarterly review etc); Provide coaching, training, assessments (including other Team Leads); Consult and promote usage of...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Primary Job Purpose: Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region. You will be answering clients about all technical support questions, processing requests and maintaining a good company image. Job Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To escalate the issue to the...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Primary Job Purpose: Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region. You will be answering clients about all technical support questions, processing requests and maintaining a good company image. Job Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To escalate the issue to the...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Primary Job Purpose: Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region. You will be answering clients about all technical support questions, processing requests and maintaining a good company image. Job Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To escalate the issue to the...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: As a Customer Support Executive, you are responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image. Key Responsibilities: To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; To...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region You will: Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail; Escalate the issue to the appropriate specialist when needed via SalesForce or Jira; Update clients on their request status...

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume. Your role at Exness: To manage a team of Support Executives and Leads (80%) and to manage the resolution of customers' issues in the respective regions (20%) You will: Team Management Recruitment: to participate, lead and select for recruitment of respective region New hire on-boarding: orientation of newbies Scheduling: to manage and coordinate scheduling, including leave management, OT and night shifts tracking, weekly schedules Performance management: planning, monitoring, appraising, and reviewing job contributions...