28 Customer Support jobs

Equiti Group Ltd Jordan  -  Retail Sales Support  -  Retail Sales  -  Amman - Jordan  -  1-3 Years   Assist the Sales Departments in reaching monthly targets Achieve monthly Sales Support Target through Client retention Identify and acquire new business opportunities through daily follow ups Train clients face to face or on the phone Report on Progress with the Global Head of Retail Sales support Achieve a daily number of calls target Prepare daily, weekly, reports to the Global Head of Retail Sales support Manage Clients who opted for Marketing campaigns ( online and offline) Answer all clients queries by email, phone, face to face    

Equiti G.M Marketing Management LLC  -  Operations Retail Support  -  Retail Operations  -  Dubai - UAE  -  1-3 Years   A Customer Support Executive is an enthusiastic, energetic self-starter. He/she will develop broad skills to support personal growth and organizational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by Equiti. He/she must be flexible and excited about working in a fast paced, high performance environment; have proven communication and organizational skills; and be willing and able to focus on both internal and external client service to meet our business needs. Interact and interface with clients via phone, email, live chat, and any other communication channel provided by Equiti Handle day to day client issues, provide resolutions, and properly escalate as necessary Analysis of complex issues, trading issues to...

LOCATION :                                 Varna, Bulgaria   DEPARTMENT :                          Customer Support   REPORTS TO :                            Branch Manager, Varna   WORKING HOURS :                   Shift Basis   COMMENCEMENT PERIOD :   As soon as possible     RESPONSIBILITIES & DUTIES: Assisting clients with their accounts and the financial service products that JFD offers Responding to client queries regarding the service itself and our trading platform MT4/MT5 by phone, email, or live chat Registering client inquiries in our CRM system (client database) Managing the whole process of...

TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services. Our company is seeking to hire an experienced Customer Success Manager in Limassol.   Responsibilities: Providing professional service and technical assistance to our B2B customers. Be in contact with all B2B clients and provide assistance where needed, on a daily and weekly basis. Identifying customers’ needs and provide immediate assistance on enquiries and step by step guidance. Interact with all relevant departments from accounting to technical support and dealing to fully support client process.  Assist in the onboarding and training process of each new client and provide ongoing support as required. Liaise between various providers and clients across the client life cycle.  Create performance and other reports on a daily and weekly basis   Requirements: Highly proficient in verbal and written English Solid experience in Back...

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide ranging demands of its 460,000 clients. With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-exchange trading in derivative products, Swissquote offers simple, rapid, online trading in shares, bonds, funds, options, futures, warrants, ETFs, Structured Products, forex and cryptocurrencies. Swissquote Group is listed on the SIX Swiss Exchange (symbol: SQN) and employs 700 professionals at its headquarters in Gland (Switzerland) and offices in Zurich, Bern, Dubai, Hong Kong, London, Luxembourg, Malta and Singapore. Swissquote Financial Services (Malta) Limited Swissquote Financial Services (Malta) Ltd, the Malta-based fully-owned subsidiary of Swissquote Group, is a financial services company regulated by the Malta Financial Services Authority and providing Depository...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   About MaxxTrader MaxxTrader is FX Trading Platform offered by FlexTrade. MaxxTrader’s EMS/OMS solution is sought by major global financial institutions – banks, broker dealers and hedge funds - to better connect their FX trading desks with liquidity providers, wherever they are, through proprietary distribution connectors. MaxxTrader’s all-in-one platform covers the...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Client Services Developer (BuySide): Join a dynamic development and support environment interfacing directly with clients. FlexTrade is looking for a Sr. Client Services Technician to be a part of a rapidly evolving technology group supplying top quality solutions to our growing top tier Wall Street client base. Our wide range of trading products, including Equities, Options,...

FlexTrade Systems- FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   The Team- We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced and friendly working environment....

Software Integration & Customer Support · London, London, City of   YOUR ROLE   This role works alongside Delivery managers and Business Analysts on conducting investigations and analysis to come up with solutions to business problems and help to introduce AxeTrader, our e-trading platform, to new customers or new features of it to existing ones, while remotely working in close contact with our production team based in Germany to effectively deliver integration customer projects.   Your responsibilities will include...   Planning, coordinating and managing the assimilation of AxeTrader into an organization's existing computer network Participating in designing of business processes, customers’ training development and deployment planning.  Raise/enrich stories for functionality to be developed within the AxeTrader software. Developing technical solutions to...

Innovation, quality and customer orientation are our drivers. All our production is led in-house, using the latest technologies and applying the Scrum framework. From product concept and design, through software development and testing, up to system integration and customer support. We are a close-knit team coming from 20 countries, with diverse backgrounds and the same passion for IT and Finance. With our software products we optimise, automate and customise e-trading workflows through highly flexible and efficient technology.   This role is a great opportunity for someone who is proactive with great interpersonal skills, an analytical mindset and has experience of supporting corporate clients across the fast-paced world of finance in a very varied client facing role.   YOUR ROLE IN OUR TEAM Communicating with clients using our helpdesk (tickets, email, live chat, phone) to resolve technical issues and answer technical inquiries. Help...

  Innovation, quality and customer orientation are our drivers. All our production is led in-house, using the latest technologies and applying the Scrum framework. From product concept and design, through software development and testing, up to system integration and customer support. We are a close-knit team coming from 20 countries, with diverse backgrounds and the same passion for IT and Finance. With our software products we optimise, automate and customise e-trading workflows through highly flexible and efficient technology.   This role is a great opportunity for someone who is proactive with great interpersonal skills, an analytical mindset and has experience of supporting corporate clients across the fast-paced world of finance in a very varied client facing role.   Role & Responsibilities   Communicating with clients using our helpdesk (tickets, email, live chat, phone) to resolve technical issues...

Employment type - Relocation required   Role and Goal Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines: answering clients about all technical support questions; processing requests; provide the highest level of support service to clients.   Job Responsibilities To ensure operating systems are functioning properly and report to Support Supervisor if it fails; To process client's request via phone call, live chat, and email; To escalate the issue to the appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly; To constantly verify documents submitted by clients within specific regions on an hourly basis; To attend all seminars scheduled by the company for...

Exness is looking for a multiple Key Account Specialist to be part of the business development team. As a Key Account Specialist, you are expected to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of new potential partners;...

 Location : Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a...

  Location : Uruguay   Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness. Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Cambodia / Laos Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events. Key Requirements: Associate degree...

Role: The Customer Support Executive is responsible for all channels of communications with existing clients in his/her region including: Resolving new and existing client inquiries whilst ensuring excellent service and strict adherence to company guidelines Answering clients about all technical support questions; Processing requests; and Providing the highest level of support service to clients.   Job Responsibilities: To ensure operating systems are functioning properly and report to Support Supervisor if it fails; To process client's request via phone call, live chat, and email; To escalate issue to appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly; To constantly verify documents submitted by clients within specific regions on an hourly basis; To attend all seminars scheduled by the company for the employee; To achieve...

Employment type - Relocation required Customer Support Executive is responsible for all types of communications with existing clients in their region: answering clients about all technical support questions processing requests supporting company good image   Role and goal: Provide problem-solving skills to existing clients by ensuring excellent service provided to clients Job responsibilities: To ensure operating systems are functioning properly and report to Shift Leader if it fails To process client's request via live chat, email and phone call, To escalate issue to appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) To attend all seminars scheduled by the company for the employee To achieve quarterly KPI targets set by CS Manager To...