13 Customer Services jobs

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.   Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Binance is looking for an experienced User Lifecycle Manager to strategise and develop user lifecycle campaigns based on complex data and research with the goal to optimise Binance's outreach and conversion to the end users.   This role can be based remotely in an Global location.   Responsibilities: Accurately mine user needs according to the user lifecycle, and target them through operation strategies, aligning with Binance's business development goal Have an in-depth understanding of the characteristics of the company, brand,...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.   Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Job Responsibilities: User operation: In view of new user growth, active user retention, active, put forward effective promotion plan, form a long-term positive optimization strategy Activity operation: Stimulates users through effective activity programs, accomplishing key indicators such as promoting innovation and liveliness Product operation: Collect user comments and feedback to related departments to improve user experience Finding growth points and problems according from data and adjusting plans   Job Requirements:...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Build and maintain an efficient 24*7 L2 CS support process Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business High responsibility in continuous improvement in service quality and efficiency Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team Analyse service ticket data, and follow possible maintenance for system-level improvement Very flexible with capability to prioritize multiple tasks...

Interactive Brokers Hong Kong Limited ("IBHK") is expanding its Account Maintenance and Trade Approvals Group (AMG) within the New Accounts Department at our Hong Kong location. We are searching for candidates with prior experience in the financial services industry, with extraordinary attention to detail, and strong communication skills. The AMG is a liaison to Interactive Brokers’ retail and Institutional clients. Job Description & Requirements: IBHK AMG is accountable for maintaining high quality client data to our sophisticated retail customers, HNWI, financial advisors, hedge fund operators, corporates, and other broker-dealers. AMG also perform Account Approvals/Upgrades/Account reopening, across Asia. Key Responsibilities: As member of the AMG, you will be responsible for approving broker dealer, financial institutional, corporates and retail client new accounts, daily; Responsible for processing ongoing account maintenance requests, daily;...

Role & Department   This Global Trading powerhouse has developed a reputation second to none within a niche area committed to servicing their customers to the highest possible standard. They have become a well-respected industry player and currently have a vacancy for a Client Service Agent. What you'll be doing   You will be responsible for onboarding and servicing premium clients. You will focus on converting opportunities to new live trading accounts and proactively identify high value clients for the premium client-facing team. Consistently meet monthly KPI targets Identify sales opportunities – contacting leads via Phone/Email/Livechat Provide a high-quality client service experience whilst responding to, managing and escalating inbound client queries professionally and efficiently Identify and cross sell additional products and services to existing clients Identify opportunities to improve the client experience Act as...

Associate Customer Success Manager, Index   Position Summary At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.   As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Index customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users.    You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth....

Customer Success Manager, Index   Position Summary At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.   As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Index customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users.    You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth. Additionally, you will...

Customer Success Manager, Index Position Summary At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.   As a Customer Success Specialist, you will be responsible for fostering intimate relationships and being a trusted advisor to our Index customers. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration, and expansion of our solutions into the daily workflow of our customers and end-users.    You will own the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and build relationships with key stakeholders and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth. Additionally, you will...

*Please note that this advertisement is for talent pipelining purposes, we currently do not have an opening but are expecting to expand the team across verticals in the near future*   Customer Success Manager (CSM) connect our clients to Refinitiv’s solutions- Desktop and Enterprise solutions.   For Desktop customers, you will be responsible for encouraging relationships and being a trusted advisor to our Customers who utilize Refinitiiv Desktop solutions through the customer experience journey. Your role focuses on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of customers.    For Enterprise customers, you will play a vital role in ensuring that our customer’s fully leverage the value of LSEG/Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey....

About OKX: OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience. About the team: We're a curious team that takes data and external competition seriously. We don't take no for...

As a Customer Success Manager, you will be responsible for building relationships and being a trusted advisor to our Trading Customers who utilize our Trading Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with trading desktop users, Desk Heads and Team Leads. You will be responsible for the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering a world class customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align...

FXSpotStream LLC (FSS) is seeking a Client Service and Support Specialist to join its team in Tokyo, Japan. The individual will have excellent communication and interpersonal skills. A strong understanding of the foreign exchange market is preferred but not essential, and full training on our price streaming Service will be provided.   Responsibilities The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned: Manage and/or monitor the functions of an electronic service Act as first point of contact in a customer service capacity for the service Provide technical and product support for the solution Perform market control, operations, and support functions of the service Interface with clients, liquidity providers and vendors in support capacity Troubleshoot incidents and issues from onset until conclusion Assist with the initial and ongoing documentation of market control,...

FXSpotStream® seeks a Client Service and Support Specialist to assume the responsibilities outlined below and possessing the specified qualifications. The Representative will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support. This person will work closely with management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers. The individual will report to the Regional Head of Client Services and Support.   Responsibilities The individual will have responsibility to provide support in respect of the following matters and functions: Ability to manage and/or monitor the functions of an electronic service First point of contact in a customer service capacity for the service Technical and product support for the solution Market control, operations and support functions of the...