11 Customer Services jobs

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide ranging demands of its 460,000 clients. With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-exchange trading in derivative products, Swissquote offers simple, rapid, online trading in shares, bonds, funds, options, futures, warrants, ETFs, Structured Products, forex and cryptocurrencies. Swissquote Group is listed on the SIX Swiss Exchange (symbol: SQN) and employs 700 professionals at its headquarters in Gland (Switzerland) and offices in Zurich, Bern, Dubai, Hong Kong, London, Luxembourg, Malta and Singapore. Swissquote Financial Services (Malta) Limited Swissquote Financial Services (Malta) Ltd, the Malta-based fully-owned subsidiary of Swissquote Group, is a financial services company regulated by the Malta Financial Services Authority and providing Depository...

Employment type - Relocation required   Role and Goal Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines: answering clients about all technical support questions; processing requests; provide the highest level of support service to clients.   Job Responsibilities To ensure operating systems are functioning properly and report to Support Supervisor if it fails; To process client's request via phone call, live chat, and email; To escalate the issue to the appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly; To constantly verify documents submitted by clients within specific regions on an hourly basis; To attend all seminars scheduled by the company for...

Exness is looking for a multiple Key Account Specialist to be part of the business development team. As a Key Account Specialist, you are expected to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of new potential partners;...

 Location : Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a...

  Location : Uruguay   Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness. Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Cambodia / Laos Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events. Key Requirements: Associate degree...

Role: The Customer Support Executive is responsible for all channels of communications with existing clients in his/her region including: Resolving new and existing client inquiries whilst ensuring excellent service and strict adherence to company guidelines Answering clients about all technical support questions; Processing requests; and Providing the highest level of support service to clients.   Job Responsibilities: To ensure operating systems are functioning properly and report to Support Supervisor if it fails; To process client's request via phone call, live chat, and email; To escalate issue to appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly; To constantly verify documents submitted by clients within specific regions on an hourly basis; To attend all seminars scheduled by the company for the employee; To achieve...

Employment type - Relocation required Customer Support Executive is responsible for all types of communications with existing clients in their region: answering clients about all technical support questions processing requests supporting company good image   Role and goal: Provide problem-solving skills to existing clients by ensuring excellent service provided to clients Job responsibilities: To ensure operating systems are functioning properly and report to Shift Leader if it fails To process client's request via live chat, email and phone call, To escalate issue to appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) To attend all seminars scheduled by the company for the employee To achieve quarterly KPI targets set by CS Manager To...

Role and Goal Support executive is responsible for all channels of communications with existing clients in his/her region. Resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines: answering clients about all technical support questions; processing requests; provide the highest level of support service to clients. Job Responsibilities To ensure operating systems are functioning properly and report to Support Supervisor if it fails; To process client's request via phone call, live chat, and email; To escalate issue to appropriate specialist when needed via SalesForce or Jira To update clients on their request status accordingly; To constantly verify documents submitted by clients within specific regions on an hourly basis; To attend all seminars scheduled by the company for the employee; To achieve quarterly KPI targets set by CS Manager;...