Full time
London Stock Exchange Group
G2MX+XV4, Upper McKinley Road McKinley Hills, Taguig, 1634 Metro Manila, Philippines
The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes. Responsibilities: Initiate contact with customers to collect cash on unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues are raised. Meet key performance targets and operational objectives. Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system. Liaise with internal and external individuals to resolve billing disputes and queries. Develop relationships with...