35 Client Services jobs

The Role: Client Services Associate The Team: Data Delivery Client services team is a diverse team of collaborative, problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are responsible for the support of applications and/or systems that deliver S&P data to our clients. We provide a 24 hours by 5 days a week support by having team representation in 3 regions. The Impact: We are seeking an outstanding client service team member and support enthusiast to engage with our clients through proactive consultation on the financial industry and S&P sophisticated software and product offerings.  This person will be responsible for supporting customers migrations, implementations and on all operational matters. Client services team is contributing for the client relationship with company’s groups by developing client-focused processes and solutions, ensure smooth user onboarding by providing...

The Role This is a key role in how the service is delivered and perceived by ION Markets customers, with the Technical Account Manager acting as the customer's primary point of contact for the delivery of the service and taking responsibility for ION's  service engagement with them.   Key Responsibilities Through a positive constructive and consultative approach, the Technical Account Manager must work closely with teams across ION Markets to provide customers with a great experience of ION's service. The Technical Account Manager is backed up by Implementation, Development and central teams delivering the technical aspects of the service, and is responsible for: Ownership and presentation of the overall ION Markets service delivered to the customer and their perception of it, including the delivery of upgrades, maintenance, new services, migrations, change requests and day to day operations. Maintaining a solid understanding of the customer's business, their ION...

S&P Global Market Intelligence The Role: Senior Associate, Markets & Deals Client Services. Grade (relevant for internal applicants only): 8 The Location: Ahmedabad (Primary), Gurgaon (Additional Location) The Team: The Markets & Deals team is responsible for providing Client Support for our business intelligence tools by holding investigative conversations with clients regarding ESG, Market Data, Institutional Ownership along with Capital Markets and M&A. The Impact: As the Senior Associate of the M&D Client Services, along with providing client support, you will be expected to serve as an enabler for the rest of the team so they could provide best-in-class client support and partner up with the users in their key projects and queries where Cap IQ Pro platform can be leveraged. Using this experience, you’ll be conducting diagnostic product webcasts, proactive client outreaches and other similar projects aimed to increase user stickiness...

We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both Italian and English, both written and speaking. Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full training provided to give you the skills required to successfully navigate our award winning platform for our clients. You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home. Monday to Friday; 7:30am - 4:30pm 8am - 5pm 9am - 6pm 11am - 8pm (work from home) 1:30pm - 9:30pm (work from home) - you would work one of these shifts per week. Role And Responsibilities: Be responsible for every touch-point during the client lifecycle in your relevant region. Use our PSA system to contact the following leads in order to achieve...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge are seeking a Client Services Associate to join the Regulatory Service team based in our Gdansk, Poland office. As a member of the FCS Client Delivery team your focus will be the servicing of our Digital Services clients, encompassing the production of monthly and Digital Factsheets, servicing of Fund Centres and maintaining all other Digital Solutions. You will be involved in the monthly operational processes liaising with Investment Platforms, Life and Pension Companies, Asset Managers, and External Data Vendors to ensure data supply and factsheet publication is timely and accurate. This role will offer you the opportunity to engage with a number of different stakeholders internally and externally to ensure our Digital Services operate...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Job Description The role of the Client Service Representative is to be the first line of contact and support for global custodian client enquiries by telephone and by email. Primary responsibilities will include ensuring all emails and telephone calls are accurately responded to within the Service Level Agreement (SLA) and providing a world class service delivery to all clients in relation to their global proxy voting requirements. The successful applicant will establish, build and maintain excellent working relationships with global custodian clients in order to facilitate a positive and productive business relationship whilst ensuring that all elements of their proxy voting requirements are addressed promptly and professionally and in line with...

S&P Market Intelligence The Role: Graduate Associate Client Services The Team:  The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams. WSO Software is an integrated managed service and technology platform designed to simplify operations and reduce complexity across the credit lifecycle. WSO gives you real-time access to portfolio insights, workflow automation, and deal administration for diversified credit portfolios, CLOs, syndicated and leveraged loans. WSO's highly customizable features provide capabilities from trade capture, asset and deal administration to reconciliation, robust reporting, compliance and accounting. WSO is available as a hosted software solution, or a fully outsourced managed service powered by Amazon Web...

The Role: Trading Systems Engineers are the front line of Markets FX client services working with clients on a day-to-day basis. We provide mission critical systems for foreign exchange and Trading Systems Engineers ensure those systems are functioning at 100% availability.  TSEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and anything else required, ensuring our clients have a reliable and dependable service.    Key Responsibilities: Monitor, deploy and support sophisticated technical trading systems for the global client base. Troubleshoot and restore systems and processing in event of incidents and problems.  Perform regular system checks and analysis and provide reports of system function and service level.  Manage in-bound service requests and questions.  Recognising and escalating critical issues according to process. Perform proactive event management. Interact with a wide...

The Role: Associate, Markets & Deals/ ESG Client Services (Grade 7) Grade/Level (relevant for internal applicants only): 07 The Location : Makati Please apply with your English CV. The recruiting process will be in English. The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.). The Impact: An Associate, Markets & Deals/ ESG Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will...

S&P Global Market Intelligence - Research, Advisory & Specialty Solutions The Role: Associate, Issuer Solutions Client Services The Team: The Issuer Solutions Client Services group supports investor relations teams at publicly traded companies by providing ongoing product training and best practice advisory, while simultaneously collaborating with colleagues in other Issuer Solutions business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment. The Impact: The Issuer Solutions Client Services (ISCS) Associate works directly with Investor Relations Officers (IROs) as well as c-suite executives who utilize our IR desktop software platform that allows IROs to effectively and efficiently interact with institutional investors, target potential new investors,...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day.  Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Client Services Executive to join our rapidly growing global workforce in Dubai. This position will be the first point of contact supporting our diverse global client base in their day-to-day trading activities. This position will become familiar with and thoroughly understand our company’s processes, products, and sales techniques per region. The main objective of the Client...

Job Description & Responsibilities If you are motivated, have strong initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you. You will be part of an exciting team helping shape one of the world’s strongest trading and brokerage brands. The successful candidate for the Securities Transfer Specialist position will be responsible for but not limited to: Resolution of client inquiries via telephone, e-mail, and online chat for Free of Payment and Global Asset Transfers, as well as Cash Transfer related client support Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences and breaks. Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)...

Client Services Representative: Funds & Banking – (German or Spanish)   Interactive Brokers seeks a banking professional to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy via telephone, email and online chat.   Client inquiries typically encompass a broad array of themes, including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions. Fraud Prevention Systematically follow up on and resolve pending transfers, differences and cash transfer-related issues. Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification...

The Role: Specialist, Client Services (Business Development) The Team: S&P Global Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to buy and sell-side firms.  Come be a part of our dynamic global team! The Impact: S&P Global Market Intelligence’s (SPGMI) Client Service Specialist supports business line objectives of developing and delivering integrated data, research, and analytic solutions to our clients globally.  They will support the sales teams in helping to qualify and diagnose new prospects and to design and deliver solutions in highly technical and specialized product applications. Additionally, they support the relationship management teams in qualifying new...

The Role: Graduate Client Services Analyst The Location: London, UK The Team:  The Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution. The Impact:  The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications. The client service team build and maintain strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering...

Job Description Job Description Summary: Cboe Data and Access Solutions “ DnA ” is a data and analytics division of Cboe with a broad suite of sophisticated products and services designed to help clients navigate the markets.  Client Services Product Specialist: DnA Platform and Execution Services Cboe seeks an inspirational and experienced team member who will join a team of professionals in providing our customers with world-class technical support.  The candidate will be responsible for providing in-depth, client facing, technical product expertise to support the DnA division with specific focus on platform and execution services.  These platforms are real-time low-latency systems that are actively utilized by the most demanding professional market participants. The Product Specialist’s key task is to provide exceptional client experience in conjunction with helping clients tap the full potential of our feature rich portfolio and risk management platform, and to...

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. We are seeking a Client Services Executive to join our rapidly growing global workforce in Sofia. This position will be the first point of contact supporting our potential and existing clients in their day-to-day trading activities. This position will become familiar with and thoroughly understand our company’s processes, products, and sales techniques per region. The main objective of the Client...

The Role:  A Sr. Associate, Markets & Deals Client Support understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department’s goals of improving client support interactions. The Location:  Makati 6750 Office The Grade: 08 (Internal Use Only) Work Shift:  This is a Night shift position. You should be flexible to work on any other shift depending upon the business need. The Team: The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product...

Associate, FIG Client Operations (S&P Global Market Intelligence) The Location: Avenida Leandro N. Alem 815 Buenos Aires C1001 CABA Argentina Work schedule (Time shift): 11am-8pm or 12pm-9pm ART  Average of 1-2 weekends in a calendar year depending on the business need. Weekends shifts will be staggered getting 2 consecutive weekdays off.  Please apply with your English CV. Recruiting process will be in English.   The Role: This is an entry level position at a fortune 500 company operating in the business intelligence space.  The associate will field client concerns, diagnose issues and provide solutions.  You will work across different divisions of the company providing you great insight into how S&P Global provides our clients with a world class product. We’re looking for an associate to join our team of tech-savvy, client-focused professionals who support our solutions for FIG users. The Team: We’re a global team that is responsible for...

S&P Global (July 2023) Market Intelligence Client Services Associate Development Program (Japan) Role: Client Services Associate The Location: Japan   The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client Services Associate Development Program prepares you for a successful career in a client-facing roles following your 18+ months in Client Services. As a member of...