392 Client Services jobs

Job Title: Windows Systems Engineer We require an experienced level Citrix and Windows Engineer to work on both Projects & BAU for a financial service provider. The successful candidate will be a team player who is equally comfortable working on their own initiative with the ability to think “outside of the box”. The candidate should be able to demonstrate exceptional issue investigation and resolution skills. Your skills, experience, and qualifications Microsoft Server Technologies 2008 to 2016 • Microsoft Active Directory including DNS and GPO management 2008 to 2016 • Microsoft Windows Terminal Services • Microsoft Hyper-V 2008R2 to 2012R2 • VMware VCenter • HP Storage (MSA\3PAR\Store Virtual) • Good troubleshooting skills • HP Blade Server Hardware • Citrix NetScaler • Citrix XenApp 6.5 onwards • Citrix Web Interface • Excellent communication skills • Excellent documentation skills • Experienced in the practical application of ITIL practices...

Job Title: Windows Systems Engineer We require an experienced level Citrix and Windows Engineer to work on both Projects & BAU for a financial service provider. The successful candidate will be a team player who is equally comfortable working on their own initiative with the ability to think “outside of the box”. The candidate should be able to demonstrate exceptional issue investigation and resolution skills. Your skills, experience, and qualifications ·        Microsoft Server Technologies 2012 to 2016 ·        Microsoft Active Directory including DNS and GPO management 2012 to 2016 ·        Microsoft Windows Terminal Services  ·        VMware VCenter ·        HP Storage (MSA\3PAR\Store Virtual\Primera) ·        Good trouble shooting skills ·        HP Blade Server Hardware ·        DL servers ·        Citrix NetScaler ·        Citrix XenApp 7.12 onwards  ·        Citrix Web Interface ·        Excellent communication skills  ·...

Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or...

Who Are We? Fidessa (part of the ION Group) offers exceptional trading, investment and information solutions for the world's financial community. New technology, new regulation, new challenges: making money in today's financial markets is all about staying ahead of the curve. Having the capability to spot new trends and act fast turns change into opportunity. That's why 85% of the world's premier financial institutions trust Fidessa to provide them with their multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. It's also why $10 trillion worth of transactions flow across our global network each year. Because we're the market leader, we can also offer unique access to the world's largest and most valuable trading community of buy-side and sell-side professionals, from global institutions and investment banks to boutique brokers and niche hedge funds.  The Americas Technical Support team...

The Technical Support Engineer will work closely with client-based IT groups, internal client engagement teams and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution.    The Technical Support Engineer is responsible for managing frontline relationships with our clients. This includes dealing with client queries, identifying and resolving issues.   Responsibilities Deliver application support services to clients through various communication channels Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems Understand hardware, software, compliance and monitoring requirements to maintain extremely high client satisfaction levels Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events Assist in IT project management tasks to ensure project...

About us At ION, we’re a diverse group of visionary innovators We provide trading and workflow automation software, high-value analytics and insights to corporations, central banks, financial institutions and governments worldwide. By combining creativity with a passion for technology, we design solutions and services that simplify complex processes, boost efficiency and empower better decision-making. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. With decades of industry experience and a track record of delivering mission-critical solutions, our global team is focused on building long-term partnerships with our customers so that we can help transform their business through continuous innovation. With a dynamic team of 6,000+ employees, 50+ global offices, and over 4,800 clients worldwide, ION provides an unparalleled experience for those who share our passion for growth...

The Role ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA and APAC. ION's Service Desk provides a first line support service to clients and forms part of the global support function. Key responsibilities will include interacting with clients daily, communicating status and risk relating to ongoing incidents and handling all functional questions. ION is looking for candidates with an enquiring mind and an analytical and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, candidates should be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution. The successful candidate will be adept at providing support, juggling multiple tasks, managing priorities, maintaining a strong relationship...

Role: Trading Operations Engineer About Us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. ·        Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. ·        Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

The Role: ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA and APAC. ION's Service Desk provides a first line support service to clients and forms part of the global support function. Key responsibilities will include interacting with clients daily, communicating status and risk relating to ongoing incidents and handling all functional questions. ION is looking for candidates with an enquiring mind and an analytical and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, candidates should be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution. The successful candidate will be adept at providing support, juggling multiple tasks, managing priorities, maintaining a strong relationship...

The Role ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA and APAC. ION's Service Desk provides a first line support service to clients and forms part of the global support function. Key responsibilities will include interacting with clients daily, communicating status and risk relating to ongoing incidents and handling all functional questions. ION is looking for candidates with an enquiring mind and an analytical and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, candidates should be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution. The successful candidate will be adept at providing support, juggling multiple tasks, managing priorities, maintaining a strong relationship...

The Role: ION's Center of Excellence (CoE) has a need to augment its customer facing CoE team. ION’s CoE team is responsible for providing premium support services tailored to increase customer satisfaction and retention by building long-term partnerships. The Technical Analyst is closely aligned with the customer’s business and technical teams and will focus on supporting, maintaining, configuring, and customizing, key ION’s applications (Wallstreet Suite, Endur/Findur, Reval, Allegro, and TriplePoint). Some travel to the United States may be required. Key Responsibilities: Gain proficiency in one or more business areas. Attend product trainings to gain knowledge of the system’s functionality, architecture, and technical components. Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project Manager or a Principal/Senior Technical Consultant. Keep Manager...

Role Description   The ION Corporates Technical Services Team is a global group of experienced Functional, Technical and Project Management consulting professionals who collaborate closely with all areas of the organization, and our clients.   Technical Consultants are responsible for designing, coding, testing and implementing product customizations and interfaces while working in a team environment.    This is a customer facing position and travel is required (post pandemic), therefore we are flexible on geographic location in the contiguous United States.   Business/Stakeholder Responsbilities Gain proficiency in one or more business area Attend product trainings to gain knowledge of the system’s functionality, architecture and technical components Gather and document technical requirements, code specifications, test plans/results, and any other deliverables required by the project as determined by the Project Manager or a Principal/Senior Technical...

About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that...

The Department The Chicago Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices. An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction. Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer...

The Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices. An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction. Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer improvements to benefit...

The Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices. An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction. Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer improvements to benefit...

About ION: We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.   •       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. •       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.   With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.   At ION, we offer...