51 Client Services jobs

About Us At the heart of S&P Global we are an information company. With expertise across the world’s largest industries, we leverage technology and data science, to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency. You will join a team of industry experts who will work with you to accelerate your development. With exciting learning opportunities at its core, we'll help you focus on building the essential skills needed for a successful and meaningful transition into the professional world. Through a wide variety of experiences and opportunities, like all of our colleagues, you’ll become an integral part of the S&P Global community and culture - all enhancing the exciting work you do with the team you’re hired into! You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams. Eligibility We’re now...

The Role: Senior Associate, Markets & Deals/ ESG Client Services. Grade (relevant for internal applicants only): 8 The Location: Islamabad The Team: The Markets & Deals/ ESG team is responsible for providing Client Support for our business intelligence tools by holding investigative conversations with clients regarding Pricing, Credit Ratings, Institutional Ownership along with Transactions and ESG data. The Impact: As the Senior Associate of the M&D/ ESG Client Services, along with providing client support, you will be expected to serve as an enabler for the rest of the team so they could provide best-in-class client support and partner up with the users in their key projects and queries where Cap IQ Pro platform can be leveraged. Using this experience, you’ll be conducting diagnostic product webcasts, proactive client outreaches and other similar projects aimed to increase user stickiness and eventually leading to high retention rates. What’s in it for you:...

S&P Dow Jones Indices The role:                     Client Services Specialist - Japanese speaking The location:             London The grade:                 G9 (internal use only) The team The Client Services team provides support to clients 24 hours per day 5 business days per week. Email and phone support is provided during local business hours in English, Japanese, Mandarin, Portuguese, and Spanish from regionally based offices in Beijing, London, Mexico City, New York, Sydney and Tokyo. The impact The Client Services team strives to provide the highest level of support to S&P DJI’s clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Your role Are you a process-oriented thinker with a high level of attention to detail?  Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions? We’re looking for a Client Services/Customer Support Associate within the OPIS (Oil Price Information Service Division to: Identify, track and respond to client requests and feedback via the task management system. Provide troubleshooting and resolutions with escalation of complex requests to SME. Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat. Collaborate with colleagues on...

Devexperts are looking for an experienced FX client services specialist to setup and run our onboarding function, focusing on getting our broker clients up and running. This will service the Devexperts OTC platform for FX, CFDs and Crypto brokers. This is a possibly great opportunity for someone to take a step up from FX/CFD client services, into building out a new team at Devexperts. The role will cover: Working directly with clients, proactively getting them up and running as effectively as possible. Support the operational set up of all new clients. To be the first point of contact for brokers questions and queries. Putting in place the procedures and functions to streamline the on-boarding process. Building out the department. Creating documentation and user guides for brokers.  Working with the product and sales team to enhance the client experience and to improve system functionality. Qualifications Knowledge of FX and Crypto platforms. Experience managing...

S&P Global 2023 Market Intelligence Client Services Associate Development Program Role: Client Services Associate Grade: 07 The Location: Beijing/Shanghai/Shenzhen The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client...

S&P Global 2023 Market Intelligence Client Services Associate Development Program Role: Client Services Associate Grade: 07 The Location: Beijing/Shanghai/Shenzhen The S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program seeks to attract high achievers from a diverse pool of undergraduate institutions. The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform. The Client...

Working Hours: 13:00 to 22:00   Who are INFINOX? INFINOX is a major provider of online foreign exchange (Forex) trading services, offering margin FX and commodities trading to individuals and institutional clients worldwide. The Global Headquarters are based in Bank, London.   Responsibility: INFINOX is looking for motivated, analytical and methodical individuals to be part of an exciting team. The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies. As a Client Services Representative, you should be able to identify and resolve client queries and complaints in a professional and timely manner, own excellent communication skills, provide guidance and support to team members when required, and fulfil the departmental targets.   Role: ● Providing professional support to clients and partners; ● Managing all trading accounts alterations for clients: MT4/MT5 account...

The Role: The Data Operations analyst works as part of a global team specialising in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions. Key Responsibilities: Accurately maintain data required to support client trading systems Investigate client data incidents from receipt to resolution Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Develops strong working relationships with other departments to assist with the delivery of our service to clients  Work with data vendors and exchanges to resolve data queries...

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq:...

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq:...

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq:...

Job description Position title: IC4- Sr Client Services/Customer Care Support Analyst – 2-4 Years of Experience Location – Bangalore Whitefield Business Function : EDM/EDM Vista One/Solutions_Operations MS & Support EDM Hiring Manager: Giri Babu Reporting to: Giri Babu Department: EDM/EDM Vista One Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the tasks/products allocate and provide continue seamless support for different products (EDM, EDMW, Debt Domain, WSO, Thinkfolio, DeltaOne and RegOne) supported by Global Shared Support Team. Current tasks - Monitoring Servers, Monitoring Client Production environments, working on tickets, Runbooks and BAU tasks, EDM - Providing L1 and L1.5. With migration...

System support L1 Analyst – S&P Global – ETF & Benchmarking Solutions (EBS) The Role: As a System Support L1 Analyst, you will be working in a fast-paced and demanding environment where you will become a subject matter expert for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on managing customers’ case inflows through our CRM system, answering data queries, and ensuring that our business applications run smoothly. You will also be tasked to improve the end-user experience by ensuring they operate our applications effectively and efficiently, and you will be encouraged to provide proactive insights or suggestions for enhancements and improvements. The Team: The S&P Global EBS Support Team is comprised of subject matter experts in corporate actions, stock lending programs Indices, ETFs, and fixed income, dedicated to providing a best-in-class experience in product onboarding, pro-active relationship...

System support L1 Analyst – S&P Global – ETF & Benchmarking Solutions (EBS) The Role: As a System Support L1 Analyst, you will be working in a fast-paced and demanding environment where you will become a subject matter expert for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on managing customers’ case inflows through our CRM system, answering data queries, and ensuring that our business applications run smoothly. You will also be tasked to improve the end-user experience by ensuring they operate our applications effectively and efficiently, and you will be encouraged to provide proactive insights or suggestions for enhancements and improvements. The Team: The S&P Global EBS Support Team is comprised of subject matter experts in corporate actions, stock lending programs Indices, ETFs, and fixed income, dedicated to providing a best-in-class experience in product onboarding, pro-active relationship...

The IHS Markit ETF & Benchmarking Solutions Support Team is comprised of subject matter experts in corporate actions, stock lending programmes, Indices, ETFs and fixed income, dedicated to providing a best in class experience in product onboarding, pro-active relationship management and customer communications, resulting in enhanced customer satisfaction and retention levels. You will be a part of a team that provides 1st and 2nd line support for all existing IHS Markit EBS products. We work closely with our Product, Operations and Business Development teams to ensure we exceed our customers’ expectations and deliver a first-class service. Your Role As a Client Services Team leader, you will be working in a fast-paced and demanding environment where you will become an expert in leading, inspiring and developing a high-performing team for the support and troubleshooting of our bespoke EBS product applications. Your role will be focused on leading a team of analysts to...

S&P Global Market Intelligence The Role: Client Services, Trading Analytics Associate The Team: S&P Global Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution. Evolving global regulations also continue to drive increased scrutiny and market participants requirement for trusted partners who understands trade execution best practice and its impact on their compliance reporting obligations. The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer...

The Role: Are you look for a looking for a career in financial systems, exposure to most asset types and care about the quality of your work? ION is looking for a candidate with an enquiring mind, an analytical, and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, the candidate needs to be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution. ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA, and APAC. ION's Asset Management Client Services team provides first and second-level support to Tier-1 and Tier-2 clients who run ION's products either on-premises or hosted by ION.  The successful candidate will be adept at providing support, managing priorities, maintaining a strong relationship...

Job Description and Responsibilities As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on technology and expand our global product offerings. Handle clients’ enquiries via different channels including email, ticket, live chat and phone call Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation and statements reconciliation Troubleshoot with clients and take ownership when...