21 Client Services jobs

Equiti G.M Marketing Management LLC  -  Operations Retail Support  -  Retail Operations  -  Dubai - UAE  -  1-3 Years   A Customer Support Executive is an enthusiastic, energetic self-starter. He/she will develop broad skills to support personal growth and organizational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by Equiti. He/she must be flexible and excited about working in a fast paced, high performance environment; have proven communication and organizational skills; and be willing and able to focus on both internal and external client service to meet our business needs. Interact and interface with clients via phone, email, live chat, and any other communication channel provided by Equiti Handle day to day client issues, provide resolutions, and properly escalate as necessary Analysis of complex issues, trading issues to...

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide ranging demands of its 460,000 clients. With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-exchange trading in derivative products, Swissquote offers simple, rapid, online trading in shares, bonds, funds, options, futures, warrants, ETFs, Structured Products, forex and cryptocurrencies. Swissquote Group is listed on the SIX Swiss Exchange (symbol: SQN) and employs 700 professionals at its headquarters in Gland (Switzerland) and offices in Zurich, Bern, Dubai, Hong Kong, London, Luxembourg, Malta and Singapore. Swissquote Financial Services (Malta) Limited Swissquote Financial Services (Malta) Ltd, the Malta-based fully-owned subsidiary of Swissquote Group, is a financial services company regulated by the Malta Financial Services Authority and providing Depository...

We are actively seeking an experienced Technical Analyst to join our growing team. The successful applicant will work on our flagship Sell Side Order Management System, FlexOMS, throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients.   About You As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support. Requirements Requirements Role and responsibilities Implementation and integration of greenfield solutions Client services and managing relationships with C-level stakeholders Work closely with the UK Practice lead of Sell Side OMS Work across functions with stakeholders Own the Technical Support function Provide valuable insight on client projects Take a hands on approach...

We are actively seeking candidates for a unique opportunity to join a growing team working with our flagship product FlexTRADER, a highly customisable execution management system used by some of the largest investment banks and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.   About You You will support the FlexTrade suite of software and interact with our clients to understand their needs, design solutions and implement them, alongside the FlexTrade development team. Requirements Responsibilities include both client facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team:   Relationship Management: Liaise with clients directly to define and understand business and workflow requirements. Build rapport with the...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Client Services Developer (BuySide): Join a dynamic development and support environment interfacing directly with clients. FlexTrade is looking for a Sr. Client Services Technician to be a part of a rapidly evolving technology group supplying top quality solutions to our growing top tier Wall Street client base. Our wide range of trading products, including Equities, Options,...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Job Summary FlexTrade’s Sell-side OMS Client Services and Implementation team provides our clients exceptional service in the deployment and integration of our solutions within the framework of their existing businesses. The Sell-Side Implementation Specialist will partner with Sales and Account Management throughout the sales process to guarantee that FlexTrade’s solution is...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Job Summary The OEMS Implementation Manager will be involved in projects that drive the immediate and strategic OMS initiatives involving direct interaction with front, middle, and back office. Responsibilities will include writing functional specifications with supporting use cases; creating project implementation plans including resource allocation, defining milestones and project...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Job Summary FlexTrade’s Sell-side OMS Client Services and Implementation team provides our clients exceptional service in the deployment and integration of our solutions within the framework of their existing businesses. The Sell-Side Implementation Specialist will partner with Sales and Account Management throughout the sales process to guarantee that FlexTrade’s...

FlexTrade Systems  is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   Client Services Developer (BuySide) - C++ Join a dynamic development and support environment interfacing directly with clients. FlexTrade is looking for a Sr. Client Services Technician to be a part of a rapidly evolving technology group supplying top quality solutions to our growing top tier Wall Street client base. Our wide range of trading products, including Equities,...

FlexTrade Systems- FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.   The Team- We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced and friendly working environment....

We are seeking sharp and talented individuals to join our growing team working on FlexTrade’s Forex trading system; a highly customizable EMS product used by some of the largest investment banks and hedge funds in the world. The role presents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.   As FX Support Analyst you will be the main point of contact for our clients. You will both support the FlexTrade suite of software and interact with our clients to understand their needs, design technical solutions and implement them, alongside the FlexTrade development team. Requirements Relationship Management *Liaise with clients directly to define and understand business and workflow requirements *Act as primary technical contact to allocated clients for new requirements, support and project deliverables.  ...

FlexTrade Systems Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading. We offer competitive salaries, bonuses and a comprehensive benefits package.   The...

Exness is looking for a multiple Key Account Specialist to be part of the business development team. As a Key Account Specialist, you are expected to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of new potential partners;...

 Location : Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a...

  Location : Uruguay   Employment Type: Remote working Exness is looking for a Key Account Specialist to be part of the business development team to help Business Development Manager increase the number of Exness customers, increase their lifetime with us and increase the value of these customers to Exness. The Key Account Specialist is responsible to assist the commercial team to build and manage a profitable portfolio of Exness business partners and/or premier accounts for the assigned region/country by acquiring new, growing and retaining existing partners by:   Be the primary point of contact between the respective customers and Exness; Be able to respond and resolve customer issues out of working hour; Develop a deep understanding of their respective markets, competitive analysis and clients activities; Assist Key Account Manager to formulate market development strategies for growth; Build a pipeline of...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness. Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Singapore / Brunei  Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events.   Key Requirements:...

Location: Cambodia / Laos Employment Type: Remote working Exness is looking for a Key Account Manager to build a profitable portfolio of Exness retail business by acquiring new, grow and retain existing Partners. The goal of the Key Account Manager is to increase the number of Exness Partners, increase their lifetime with us and increase the value to Exness.   Job Responsibilities: Be the primary point of contact between the respective partners and Exness. Develop a deep understanding of their respective markets, competitive analysis and partner business activities. Formulate market development strategies for growth. Build a pipeline of new potential partners. Ensure compliance and adherence to Exness business, regulatory and brand guidelines. Manage existing partner relationships and coordinate issue resolution. Participate in related industry and partner events. Key Requirements: Associate degree...

Processing all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs) • Processing all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs) • Processing other transactions including (adjustments, indemnifications, and credits). • Assisting and responding to client’s payment related queries over the phone and through emails (Zendesk) • Liaising with the Sales team to provide clients with the best payment solution available. • Able to provide adequate information about the available Payment Providers and solutions. • Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account. • Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations. • Liaising with banks and PSPs to investigate missing payments or...

Client Support Coordinator  Posted 13/09/2021 - Equiti Capital LLC - Operations Retail Support - Retail Operations - Florida - USA - 1-3 Years Job Description   RESPONSIBILITIES  Build a strong relationship with clients to improve the client experience. Completing other tasks as assigned by department manager. Document filing (including downloading, uploading customer information and documents, or data entering). Handle all requests and cases on both systems (CRM & CB) Respond to clients queries through Zendesk, Chats and Phone Calls within the agreed SLAs. Respond to Sales Team requests and queries through all communication channels. Ensuring Asset Managers and Introducing brokers group set up is achieved. Make sure to calculate the manual rebates for a specific client on a weekly, monthly basis and submit the request for the checker. Make...