24 Application Support jobs

The Segment : S&P Global Dow Jones Indices The Role: Application Support Analyst – Data Support The Impact: We are seeking an Application Support Analyst – Data Support to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc. The technologist will work effectively to undertake the production support for our Index Data Platform. The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, and Options asset classes.  Our SPDJI team’s structure will allow you to be exposed to and provide an opportunity to build your skills across functions within technology.  What’s in it for you: Manage daily production support for Index Platforms....

The Role: Sr. Application Support Specialist GL: 10 (for internal use only) Location: Hybrid from our Toronto office The Team: PVR TechOps Application Support is a global team that delivers specialized technical support across a wide suite of financial market data and information services within the PVR business segments which stands for Pricing, Valuations and Reference Data. The team focuses on service availability and continuous improvement of support process through collaboration centralizing on proactive, technical, and innovative engagements across business stakeholders, operations and development teams The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our on-prem as well cloud hosted...

S&P Global Market Intelligence The Role: EDM 2nd Line Technical Product Support Officer The Team: The EDM Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India The team is responsible for Supporting our On-Premises and Hosted clients, this consists of in-depth investigation/analysis, reproduction and resolution of customer issues which includes advising on workarounds and identifying issues for bug fixing by the development team.    Interacting with clients and colleagues via our service portal, email, telephone for support queries and to ensure accurate and timely information flows On-call support is required on a Rota basis for which additional payment is provided The team in Manchester currently has 7 members varying in different strengths, roles and responsibilities, it also has a vast range of experience. The team prides itself on teamwork and professionalism and work on a flex environment being mainly...

Responsibilities: Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment. Collaborate with development teams, products management team and other related parties to resolve product technical problems. Work with customer support teams, content operation teams to find a solution for customer issues. Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service. Provide expertise recommendation to service improvement, software verification and release. Documentation and Develop and sustain team's knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues. Support customer facing teams for all applications and services in scope. Provide production support to AAA reliability engineering team. Represent product...

We are hiring a Trading Application Support Analyst, you will be part of team that is an integral part of the wider IT Production department. The team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role. Tasks come via monitoring alerts or tickets raised by internal CMC teams. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully. The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will also work to identify and implement new processes, procedures and automated...

Empower the Individual Through Crypto Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement. At Gemini, our mission is to empower the individual...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers.  We are currently looking for a motivated and talented Application Support Engineer (Weekend Shift) to join our New York office.   Over the last few years, oneZero has seen a surge of interest from our client base in the trading of digital assets like bitcoin and other cryptocurrencies. Our platform is primed and ready to support this emerging asset class, allowing our...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Cambridge MA, oneZero empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers.  We are currently looking for a motivated and talented Application Support Engineer (Weekend Shift) to join our Sydney  office.   Over the last few years, oneZero has seen a surge of interest from our client base in the trading of digital assets like bitcoin and other cryptocurrencies. Our platform is primed and ready to support this emerging asset class, allowing our...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers.  We are currently looking for a motivated and talented Application Support  Engineer to join our Sydney office.   oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work 2021:  https://www.bintelligence.com/blog/2021/3/11/20-companies-named-2021-best-places-to-work The Boston Globe names oneZero a Top Place to Work for 2022:...

Highly experienced application support Analyst with a string background in supporting live production systems as BAU.  Also expected to support multiple simultaneous projects and service releases. Investigate issues, develop fixes, support new releases and perform general maintenance and administration All round experience in working on an application support team.  Take ownership of issues and have a proactive approach to ensuring system stability and resilience. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Strong business knowledge is required for working with business teams during investigations. Must be self-motivated with the ability to prioritise workloads. KEY RESPONSIBILITIES General application support responsibilities such as: Building and supporting environments Running intraday and end of day batches using Control-M job schedular Responding to queries from application users Liaising with other...

Role Purpose An experienced application support engineer is required to join the LSEG Capital Markets Technology team.  This is an opportunity to work with a global team of application support engineers operating a real time data distribution platform including data from the low latency FX platform. The team is responsible for production support of the product as well as integrating software changes into the enterprise environment as part of ongoing project work.  Data analysis of platform health and looking for opportunities to optimize systems. Role Responsibilities Proactive engagement with the development teams on features and bug reporting on the FX platform Deployment and maintenance of all applications of the FX platform Gain an in-depth knowledge of the unit’s processes and ensure compliance with these processes with strong focus on driving down incidents and problems while delivering changes Drive to fully automate operational processes through standard...

Role Purpose An experienced application support engineer is required to join the LSEG Capital Markets Technology team.  This is an opportunity to work with a global team of application support engineers operating a real time data distribution platform including data from the low latency FX platform. The team is responsible for production support of the product as well as integrating software changes into the enterprise environment as part of ongoing project work.  Data analysis of platform health and looking for opportunities to optimize systems. Role Responsibilities Proactive engagement with the development teams on features and bug reporting on the FX platform Deployment and maintenance of all applications of the FX platform Gain an in-depth knowledge of the unit’s processes and ensure compliance with these processes with strong focus on driving down incidents and problems while delivering changes Drive to fully automate operational processes through standard...

Highly experienced application support Analyst with a string background in supporting live production systems as BAU.  Also expected to support multiple simultaneous projects and service releases. Investigate issues, develop fixes, support new releases and perform general maintenance and administration All round experience in working on an application support team.  Take ownership of issues and have a proactive approach to ensuring system stability and resilience. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Strong business knowledge is required for working with business teams during investigations. Must be self-motivated with the ability to prioritise workloads. KEY RESPONSIBILITIES General application support responsibilities such as: Building and supporting environments Running intraday and end of day batches using Control-M job schedular Responding to queries from application users Liaising with other...

Responsibilities: Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment. Collaborate with development teams, products management team and other related parties to resolve product technical problems. Work with customer support teams, content operation teams to find a solution for customer issues. Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service. Provide expertise recommendation to service improvement, software verification and release. Documentation and Develop and sustain team's knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues. Support customer facing teams for all applications and services in scope. Provide production support to AAA reliability engineering team. Represent product...

Highly experienced application support Analyst with a string background in supporting live production systems as BAU.  Also expected to support multiple simultaneous projects and service releases. Investigate issues, develop fixes, support new releases and perform general maintenance and administration All round experience in working on an application support team.  Take ownership of issues and have a proactive approach to ensuring system stability and resilience. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Strong business knowledge is required for working with business teams during investigations. Must be self-motivated with the ability to prioritise workloads. KEY RESPONSIBILITIES General application support responsibilities such as: Building and supporting environments Running intraday and end of day batches using Control-M job schedular Responding to queries from application users Liaising with other...

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy. Job Description: Duties and Responsibilities Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions Support customers on application issues including questions and problems related to daily usage, configuration and reporting Support customers on technical issues including questions and problems related to hardware environment, systems integration and technical interfaces Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement Identify solutions to work around open issues / problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable...

Highly experienced application support Analyst with a string background in supporting live production systems as BAU.  Also expected to support multiple simultaneous projects and service releases. Investigate issues, develop fixes, support new releases and perform general maintenance and administration All round experience in working on an application support team.  Take ownership of issues and have a proactive approach to ensuring system stability and resilience. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Strong business knowledge is required for working with business teams during investigations. Must be self-motivated with the ability to prioritise workloads. KEY RESPONSIBILITIES General application support responsibilities such as: Building and supporting environments Running intraday and end of day batches using Control-M job schedular Responding to queries from application users Liaising with other...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer Nasdaq's Marketplace...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer As an Application Support...

The Team The Information Technology Operations team at S&P Dow Jones Indices (S&P DJI) is responsible for owning and maintaining S&P DJI's Production IT systems as well as ensuring high availability of S&P DJI index platforms and applications. The team focuses on service availability, service request management and continuous improvement of support process through collaborative engagement with business stakeholders, operations, infrastructure, and development teams. This team also engages in activities such as incident management, emergency response, change management, problem management and capacity planning for S&P DJI's index platforms. The Impact/Scope The person working in this role will be able to advocate and participate in building & maintaining systems that are resilient & optimally monitored. They will interact with stock exchanges, market data providers to ingest & process real-time market data for various asset classes such as...