41 Application Support jobs

At LSEG Wealth Management, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.  Our solutions empower financial advisors with perspectives that go beyond the headlines, and capabilities that add value to client relationships.  Our solutions also provide the market data that will support advisory relationships and guide clients through investment decisions, with easy-to-use analytical tools.  From the front to the back office, the London Stock Exchange Group’s ‘Wealth Management’ solutions offer best-in-class infrastructure and market content that match our clients' business requirements and delight our customers. This highly technical position is responsible for supporting multiple Window Server, and Linux operating system based application environments. This role will require a strict adherence to best practices as our systems are required to be highly available, scalable, and secure. A focus on...

Role: Product Support Analyst (1L/Cloud Analyst) Client Services, Noida   What are we trying to do? Wallstreet Suite is an enterprise solution for the world’s largest and most complex organizations. It offers an advanced and higly configurable treasury and risk management system for global treasuries with high demand for scalability and volume. We work in a global environment with top Corporates and Central banks across the world. We provide L1/L2/L3 support for all the issues faced by customers with quality resolution. We also act as a bridge between our Customers and various internal teams, providing support on a rotational shift basis for US/Europe/India time zone.   What do we need help with? We need people with excellent problem-solving skills to solve customer issues that may raise from wide range of functionalities and technologies on the product. Candidate should be intuitive with best approach for any problem. Should have the appetite to update skill set...

  Role: Second-line Technical Support Analyst, WSS Suite, Noida   What are we trying to do? We work in a global environment with top Corporates and Central banks across the world. We provide L1/L2/L3 support for all the issues faced by customers with quality resolution. We also act as a bridge between our Customers and various internal teams, providing support on a rotational shift basis for US/Europe/India time zone.   What do we need help with? We need people with excellent problem-solving skills to solve customer issues that may raise from wide range of functionalities and technologies on the product. Candidate should be intuitive with best approach for any problem. Should have the appetite to update skill set constantly in the ever changing dynamics.   What you will do? The main responsibilities will consist of solving complex technical and configuration problems, reacting to critical issues on a timely basis and the expert support of clients using our...

Product Support Analyst - ION Analytics   ION Group is looking for The Product Support Analyst will be the 1st Line of contact for Subscribers and ensure they receive an always available and responsive support service. They will identify and communicate solutions for these Subscribers and will escalate higher level issues to technical support teams when required. The position holder will have the ability to communicate effectively, conduct troubleshooting, and build effective internal relationships.   Responsibilities ·        Answer incoming product helpline calls ·        Monitor and respond to subscribers through case management software. ·        Identify solutions and resolve cases, escalate issues to correct teams. ·        Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events ·        Execute various ad-hoc project and different client request as and when required....

Product Support Analyst - ION Analytics   ION Group is looking for The Product Support Analyst will be the 1st Line of contact for Subscribers and ensure they receive an always available and responsive support service. They will identify and communicate solutions for these Subscribers and will escalate higher level issues to technical support teams when required. The position holder will have the ability to communicate effectively, conduct troubleshooting, and build effective internal relationships.   Responsibilities ·        Answer incoming product helpline calls ·        Monitor and respond to subscribers through case management software. ·        Identify solutions and resolve cases, escalate issues to correct teams. ·        Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events ·        Execute various ad-hoc project and different client request as and when required....

Product Support Analyst - ION Analytics ION Analytics is looking for a Product Support Analyst to be the 1st line of contact for subscribers to its suite of financial news and data products, and ensure these subscribers receive a highly responsive support service. Product Support Analysts will perform basic troubleshooting, identify and communicate resolutions to the subscribers, escalate higher level issues to technical support teams, and reach out to our customer engagement teams to offer subscribers product training.   This role requires people with strong customer facing skills and excellent spoken and written English. You may have had a background in customer relationship management, or worked at a financial services company, you may be a recent graduate with a finance, commerce of management degree.   This is NOT a highly technical role so would not be suitable for someone who is pursuing a strictly IT career.   Responsibilities ·       Answer...

Product Support Analyst - ION Analytics   ION Group is looking for The Product Support Analyst will be the 1st Line of contact for Subscribers and ensure they receive an always available and responsive support service. They will identify and communicate solutions for these Subscribers and will escalate higher level issues to technical support teams when required. The position holder will have the ability to communicate effectively, conduct troubleshooting, and build effective internal relationships.   Responsibilities ·        Answer incoming product helpline calls ·        Monitor and respond to subscribers through case management software. ·        Identify solutions and resolve cases, escalate issues to correct teams. ·        Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events ·        Execute various ad-hoc project and different client request as and when required....

Product Support Analyst - ION Analytics   ION Group is looking for The Product Support Analyst will be the 1st Line of contact for Subscribers and ensure they receive an always available and responsive support service. They will identify and communicate solutions for these Subscribers and will escalate higher level issues to technical support teams when required. The position holder will have the ability to communicate effectively, conduct troubleshooting, and build effective internal relationships.   Responsibilities ·        Answer incoming product helpline calls ·        Monitor and respond to subscribers through case management software. ·        Identify solutions and resolve cases, escalate issues to correct teams. ·        Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events ·        Execute various ad-hoc project and different client request as and when required....

About Us Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions across five continents each day.    We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.    At Barracuda FX, we are committed to building a thriving, diverse and connected...

About Bankable Bankable is an award-winning FinTech providing a payments platform enabling solutions including virtual accounts, virtual & plastic prepaid card programmes, e-wallets, payments & light banking. We are currently experiencing exponential growth with a client base ranging from global corporates, banks, insurers, and marketplaces to SMEs and FinTechs. The Role We are growing... a lot! Every area of Bankable is growing, all driven by awesome commercial growth and customer acquisition. We are currently looking for an Application Support Analyst to join our Production Services team where you will provide high quality support services to our clients and internal teams! Role Responsibilities The Production Services team is one of the client facing teams at Bankable and manages the service to our clients both in Day-to-Day operations and helping deliver new functionality to production. Our clients are European and soon to be Global. The role will work...

Finastra: Who are we?    At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first. Your future at Finastra: We believe that the future of finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career. From graduates to experienced professionals, we’re leaders in our roles and a key part of making Finastra one of the world’s leading FinTech’s. About the Role: Reporting to the...

Finastra: Who are we?    At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first. Your future at Finastra: We believe that the future of finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career. From graduates to experienced professionals, we’re leaders in our roles and a key part of making Finastra one of the world’s leading FinTech’s. About the Role: Reporting to the...

Role Purpose An experienced application support engineer is required to join the LSEG Capital Markets Technology team.  This is an opportunity to work with a global team of application support engineers operating a real time data distribution platform including data from the low latency FX platform. The team is responsible for production support of the product as well as integrating software changes into the enterprise environment as part of ongoing project work.  Data analysis of platform health and looking for opportunities to optimize systems. Role Responsibilities Proactive engagement with the development teams on features and bug reporting on the FX platform. Deployment and maintenance of all applications of the FX platform. Gain an in-depth knowledge of the unit’s processes and ensure compliance with these processes with strong focus on driving down incidents and problems while delivering changes Drive to fully automate operational processes through standard...

Remote Opportunity with Interactive Brokers!! We are seeking several motivated individual to join our Application Support Group as a Document Processor to support the New Accounts team. This role will be part of a team that is building one of the world’s strongest brokerage brands. A global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth. The successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application. Responsibilities: Daily Processing of institutional and retail client applications; Review documentation related to new account; Collaborate with other cross functional teams to assist with account approval and maintenance; Cross reference multiple databases, ensure that regulatory aspects of AML and KYC are completed prior to opening account; Follow...

Remote Opportunity with Interactive Brokers!! We are seeking several motivated individual to join our Application Support Group as a Document Processor to support the New Accounts team. This role will be part of a team that is building one of the world’s strongest brokerage brands. A global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth. The successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application. Responsibilities: Daily Processing of institutional and retail client applications; Review documentation related to new account; Collaborate with other cross functional teams to assist with account approval and maintenance; Cross reference multiple databases, ensure that regulatory aspects of AML and KYC are completed prior to opening account; Follow...

Position Application Support - Technical Operations Specialist (TOPS) IBKR Financial Services AG seeks an individual to join our Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers’ platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill and industry experts to resolve complex issues with specific technology, hardware and software...

We are looking for a motivated and technology-oriented candidate to join our Team in Budapest, Hungary. The Application Support Group Agent will assist potential and existing clients with the application process, answer general questions about services Interactive Brokers offers, demonstrate and express a positive attitude when speaking to callers. Responsibilities As member of the New Accounts team, you will be responsible for processing institutional and retail client applications on a daily basis You will review documentation related to new account openings in accordance to European regulations. Correspond with clients, sales representatives and customer service representatives Collaborate with other cross functional teams to assist with account approval and maintenance Cross reference multiple databases, ensure that regulatory aspects of AML and KYC are completed prior account opening Follow internal policy and procedures when dealing with various...

Interactive Brokers is seeking several motivated individuals to join our Application Support Group (ASG) as an Application Support Specialist, supporting the greater New Accounts team. This individual is a key component in ensuring that the overall client experience is exceptional. This role will be part of a team that is building one of the world’s strongest brokerage brands. Interactive Brokers is a global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth. We are looking for successful candidates who will be motivated, analytical, methodical, and have strong initiative. We can offer a position that will both challenge and reward you, while allowing you to grow within our organization. We look forward to reviewing your online application. Responsibilities including but not limited to: Respond to incoming client and sales inquiries regarding issues with the online account application and/or AML documentation...

Application Support - Technical Operations Specialist (TOPS) IBKR Financial Services AG seeks an individual to join our Technical Operations team in Zug, Switzerland. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers’ platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill and industry experts to resolve complex issues with specific technology, hardware and...

Application Support - Technical Operations Specialist (TOPS) IBKR Financial Services AG seeks an individual to join our Technical Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers’ platform. The operators gain experience and provide additional value working under the expert direction of senior trade, skill and industry experts to resolve complex issues with specific technology, hardware and software components....