Full time
London Stock Exchange Group
Taguig, Metro Manila, Philippines
CO Frontline Support – Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers. Role Responsibilities Provides first level technical and functional support for FX/Money Market trading applications and/or API’s Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge Researches problems thoroughly, test solutions and provide technical or functional recommendations...