29 Banking jobs

Job Description Summary Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for optimal renewal and upsell growth. Role Overview Clearly define business outcomes and craft a...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education  and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite...

At Refinitiv, we provide first class financial information and world class analytics to analyze, compile and sort financial information, to allow our clients to take the right decision at the right time. We help stimulate performance and innovation for our clients, in a fast changing and challenging environment for the financial industry. JOB DESCRIPTION Satisfaction is key for us. Our Customer Success Managers are both product and workflow specialists and are of the utmost importance for our organization. You will be in charge of a portfolio of Investment Bankers, with the aim to ensure the full satisfaction of your users. You will be the main point of contact for our users and in charge of their onboarding and training. We live with our time and understand the need for a hybrid model made of onsite visits and remote trainings. As such, you will coordinate and organize the remote training offering of the team. RESPONSIBILITES - Be an expert on your field(s) and...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Support the Business Development team to enhance existing banking and wallet fiat channels, including liaising with internal teams (finance, risk, compliance, legal, product etc.) and external fiat partners, to improve the channel conversion rate and user flow Design and implement go to market strategies to boost fiat volume growth, facilitate content building and promotion strategies, seek ways to improve our customer experience, optimise product features to grow fiat’s active users Stay up to date with local users, community feedback and competitor insights to optimise...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Support the Business Development team to enhance existing banking and wallet fiat channels, including liaising with internal teams (finance, risk, compliance, legal, product, to name a few) and external fiat partners to improve channel conversion rate and user flow Design and implement go to market strategies to boost fiat’s active users and fiat volume growth, facilitate content building and marketing strategies, constantly look for ways to improve our customer experience, optimise product features to grow active users Stay top on the local users, communities feedback...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?   Responsibilities Support Business Development team to enhance on existing banking and wallet fiat channels, including liaising with internal teams (finance, risk, compliance, legal, product etc) and external fiat partners, to improve channel conversion rate and user flow Design and implement go to market strategies to boost fiat volume growth, facilitate content building and promotion strategies, constantly look for ways to improve our customer experience, optimize product features in order to grow fiat active users  Stay top on the local users, communities feedbacks and competitors...

Managing Director/VP Sales, Europe – Universal Banking International Job Description WHY DO WE LOVE COMING TO WORK EVERY DAY? With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day.  At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers . We are on a journey.  After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successfulness and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .  Our people are leaders in their role and are always looking for new ways to help our customers...

Are you a confident and passionate about the importance of data and technology to power the financial ecosystem? Are you excited about coaching people to accelerate their development within Customer Success? Are you looking to showcase your leadership qualities? Position Summary You will utilize your knowledge of the shifting customer landscape and Refinitiv solutions to coach and develop a team of talented, high performing C ustomer S uccess M anagers. You will motivate and inspire your team to successfully drive forward the key performance indicators for the UK Investment Banking CSM team and execute on strategic initiatives You will ensure the creation of Customer Success plans and the delivery of all agreed upon milestones by your team. You will get to create a culture of continuous learning for your team to stay current on customer needs. You will visit customers and build relationships with key stakeholders to ensure we are delivering the ultimate...

Job Description & Requirements Resolution of client inquiries via telephone, e-mail, and on-line chat. FOP/DVP asset transfer support; assisting client in the transfer process of assets. Monitoring settlement transactions and coordination with back office to ensure timely settlement. Systematically follow-up on and resolve pending transfers/ settlements, differences and breaks (cash and security). Asset transfer as well as cash transfer related customer support (Funds and Banking). Affirm broker confirmations and handle broker inquiries. Liaison with external counter parties and custodians globally. Qualification Education: Bank/commercial apprenticeship. Experience: International securities clearing and settlement as well as experience with cash settlement and/or experience with Customer Service. Understand and interpret SWIFT messages (MT 103, MT 540) In-depth understanding of the following financial instruments: stocks, derivatives, fixed income...

Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv’s portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. The Specialist will own a Refinitiv desktop portfolio (Eikon & Refinitiv Workspace) across a number of Investment Banking (Capital Markets, Advisory & Sell Side Research, etc.) accounts. In a role that is comprised of relationship management, education  and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite...

Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English and German Banking/commercial apprenticeship...

Funds & Banking Representative (French) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (German) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (Italian) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Must be fluent in English...

Funds & Banking Representative (Spanish) Interactive Brokers seeks a banking professional to resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy via telephone, e-mail and online chat. Client inquiries typically encompass a broad array of themes including: Support Cash deposit and withdrawal activity, position transfers, and account administrative functions Fraud Prevention Systematically follow-up on and resolve pending transfers, differences and cash transfer related issues Margin calculations; Commission structure, interest and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualification & Skills Fluent in English and...

Position Summary: The objective of the Global Business Consulting Group (“GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product. Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation...

The objective of the Global Business Consulting Group (GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial driven advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Markets & Advisory clients.   Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customising Eikon/Workspace desktop views and building and modifying financial models in Excel using databases.   Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product.   Key Responsibilities: • Provide a high quality, consistent, end-to-end customer experience in the use and...

We’re building the best bank in the world.  We are the company that elevates the expectations people have of financial services. Today, Monzo is the fastest growing bank in the UK and we’ve only just begun.  We are looking for an experienced leader for one of our biggest product areas. Personal Banking and Subscriptions builds and scales the core UK personal app. They design and build the free and subscription products, expand our social network and develop the intelligence that drives most of what you touch and feel. We create a product experience that makes our customers tell their friends “I didn’t think a bank could do that” and tops net promoter scores across multiple industries. To succeed in this role, you should be comfortable spanning the worlds of design, data, user research, marketing/growth and engineering. You should be committed to building something bigger than yourself and open to learning what you don’t...

Integrated in a small team, you will be involved in the evolution and the maintenance of the solution in place: Development of PHP internal web applications Take ownership to analysis, develop and implement business needs and be the point of contact for further improvement Development and Support around the Core Banking Package and external applications Automation of business and technical processes User support From 2nd year: shared on-call duties with the team (a week per month) Qualifications Bachelor’s degree and 1 to 2 years of experience in PHP development You have a good command of SQL Databases and Unix / Linux Shell scripting You have a pragmatic approach to problem solving You are a fast learner and curious An experience in finance / banking environment is an asset, knowledge of SWIFT and T24 could be a plus Know more about this job with Nathanaël’s testimonial on Instagram Additional...

About Kraken As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world. About the Role As a Senior Banking Engineer you will be working on building out a new banking and payments platform from the ground up using Rust. You’ll be engaged in prototyping new services in Rust with the goal of taking these services to production over the next 6 - 12 months. We are looking for self-driven, well-organized engineers that are comfortable having technical and...