40 Banking jobs

Role Responsibilities & Key Accountabilities: - Responds to customers inquiries of medium complexity via phone, email and chat. - Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. - May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. - Knows, understands and applies company policy and procedures to resolve customer issues. - Logs and classifies all calls and requests for assistance in CRM (Salesforce). - Tracks inquiry resolution progress and where appropriate, actively call customers with a status update or resolution. Qualifications & Experience: - Limited previous experience in customer support functions - Applies general knowledge of business, developed through education, to make informed judgements. At LSEG, we believe...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

CSE Workflow (GG 11 )   The Senior Customer Service Executive role empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise. As a Senior CSE, you are expected to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Refinitiv Workspace and Refinitiv Eikon. Responsibilities: Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management Assist in pre-sales and retention initiatives via A2E (Access to Expert) program Proactively maintain a...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity.  Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition.  The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities:   Respond to customers’ enquiries relating to information, product...

Based in Beijing, reporting to China Sales Director Position Summary We have an amazing opportunity for an Investment Banking Sales in Beijing. As a subject matter and industry expert to sales and pursuit activities, you will focus on sales (new, cross-sells, up-sells) of Investment Banking to key clients in China. This role works in close partnership with internal stakeholders to proactively drive gross sales and revenue. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities Develop the sales strategy for their proposition within their territory Provide insights and share Refinitiv thought leadership on their proposition with customers Deliver customer demonstrations on their specific propositions Deliver sales target monthly Qualifications and Experience Required Deep market understanding including a) expert understanding of financial market b) knowledge of investment banking, corporate strategy,...

Based in Beijing or Shanghai, reporting to China Sales Director Position Summary We have an amazing opportunity for a Sales Lead Trading and Banking Solutions to lead our high performing China Trading and Banking Solutions Sales Team. The Sales Manager is responsible for leading an experienced sales team to structure, negotiate and close deals by proactively identifying pipeline opportunities. The leader will develop the sales strategy for our Trading and Banking Solutions proposition, provide insights by sharing Refinitiv thought leadership with customers and be pivotal in growing and leading our Trading and Banking Solutions business. Role Responsibilities Responsible for achieving annual sales and revenue growth targets Plan and execute sales strategies to achieve China Trading and Banking Solutions sales target Identifies and generates new business from existing and prospective customers to meet their organisational needs in data, solutions and...

📍London/Anywhere (UK) About us:  We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Data Science, Personal Banking Team: The Personal Banking collective owns our most important current account features you may be familiar with from our app. You’ll get the chance to work on some of our market leading products and be an integral part of how we reimagine the product for the future. Your work will produce a best in class new user experience. We have a strong culture of data-driven decision making across the whole...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen! BlockFi is looking for a Staff Software Engineer to join our growing team! About Your Team The Core Banking Platform Team designs, develops, integrates, and maintains critical backend infrastructure for BlockFi's Products used...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen! BlockFi is looking for a Senior Software Engineer to join our Core Banking Platform team! About the Team The Core Banking Platform Team designs, develops, integrates, and maintains critical backend infrastructure for BlockFi's...

What is BlockFi? BlockFi’s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants. We’re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen! BlockFi is looking for a Senior Staff Software Engineer to join our Engineering team! About The Team The Core Banking Platform Team designs, develops, integrates, and maintains critical backend infrastructure for BlockFi's...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

London / UK Remote |  £140,000 - £180,000 + Benefits  | Technology - Engineering About us:  At Monzo we’re aiming to build the control centre for peoples financial lives. We are always keen to hear from capable, creative engineers who want to help us accomplish that goal 🚀 We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Engineering Teams: We have around 200 engineers out of roughly 2,000 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? This role is situated within the Compliance department on the Banking Partner team. The role is critical in ensuring that Binance maintains fiat rails and does so by responding to requests for information (RFIs) that are received from said banking partners.   Responsibilities: Collecting and verifying KYC/KYB information; Conducting additional due diligence on customers; Assessing customer risk and identifying potential red flags; Responding to banking partner requests; Coordinate with the internal and external business units on process enhancements, requirements, and...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

S&P Dow Jones Indices The Role                           Director – Asset Management and Banking - Client Coverage, Toronto The Location                    Toronto The Grade                         G13 (for internal use) The Team The North American Client Coverage team is responsible for sales / licensing of intellectual property and index data of S&P Dow Jones Indices.  Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory.  The Impact Through maintaining strong relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants, you will provide key support to those who rely upon our world-renowned indices, research, and...

BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive...

The Global Business Consulting (“GBC”) team provides industry leading pre-sales and post-sales product support to Investment Banking, Asset Management, and Sell-Side Research clients. GBC work across the numerous Refinitiv financial applications, including Eikon Desktop, Eikon for Microsoft Office, and Datastream. The team helps Refinitiv provide a decisive competitive advantage in the marketplace. Combining a strong understanding of corporate finance and accounting, the role focuses on consultative interactions with our clients to solve complex questions, optimize and integrate finance workflows using Refinitiv financial applications, create value and trust, build specialist knowledge, and maximize growth opportunities. Potential candidates should be open, bold and be prepared to thrive in a continuously changing environment while being focused on constantly learning and updating their knowledge on our products and value propositions for customers. Globally, GBC provides 24/7...

About us: Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.   Your role: Your duties and responsibilities   •           Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills. •           Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving. •           Customer Satisfaction: checking and mapping of...